“DO NOT BUY FROM THIS COMPANY. If I could give 0 stars I would. I bought an expensive shirt from Cettire as a Christmas gift for my son. I bought it in early December and received it shortly after. My son opened it on Christmas and tried it on the next day. It was too large. But Cettire would not take the return since it was past 14 days. I can't believe that at Christmas the policy is not extended until at least the end of the year. Don't give them your business since they don't take the time of year into consideration.”
“The worst company I dealed with.
After 3 days of placing the order they mailed that one item is out of stock and they ask to provide a voucher of 110% of the price instead of a refund? Hello, whats going on, I want to shop clothing not to hold vouchers to finance a shitty company?
I answered immediately that they can easily ship another color as well so I don't really care about this "out of stock notice". They refused my offer with really unfriendly words that this is not possible for CETTIRE.
I was really upset to get such an awful customer service and said they should cancel the whole order as I'm not willing to do business with these people. For me Onlineshopping is to place an order, pay and get it, nothing more. I don't have time to chat every day with another xxxx from their customer support.
They don't come back to me and shipped the other item out.
So days later a damaged and broken shipment arrived when i was not at home. My husband didn't sign because of this issue and refused the shipment. A week later a CETTIRE customer employee wrote an email to charge me 125$ for refusing the order. She told me to get the shipment immediately and said after getting the shipment returning the item is free of charge.
So I don't really know what these guys are doing in Down under.
Anyway the item was shipped back, tracking says already delivered. And still no refund. The last email was: Kindly note that we do not operate during the weekends and public holidays. We will review this matter on the next coming business day.
The next business day is already over and no response!
This company has no clue about customer service. Stay away if you you want a fast and easy shopping experience!
I have to claim my refund with my creditcard company, I guess.”
“Dont you dare people ! Trust me ! The worst service ever . Order an item 2 weeks ago . The charge for dhl express they give you a number to truck your item and item is not even delivered to dhl abroad so can be shipped to my country. Also no reply to messages or emails . Very bad”
“Absolutely awful company! I’ve ordered from them before (about a year ago now) and was completely fine. But i ordered a palm angels jumper for my sisters 18th birthday. The order was confirmed on the 1st of January with expected 3-7 days shipping. Fast forward to the 20th of January, after several emails with automated responses, they finally emailed me at 3am saying that my item was out of stock. I have opted for a refund, but am sure that will be another hassle. If i don’t receive a refund within 5 days, my dad, a financial law solicitor, will be taking the case with trading standards.”
“Worst experience ever! Ordered kenzo shoes, order got confirmed, 2 days later they sent me a email saying they didn’t have stock, asked for a refund and I got it, then 2 days later they took $238 out of my account for no reason, didn’t buy anything else and never will again. Horrible online store, do not purchase from them!”
“I wish I read reviews before purchasing from them!!! Customer service only available through email (their general response time 2 days). No phone line! They are refusing to accept my return. I contacted them 5 days post my order delivery and stated I want to return item since it does not fit. Unfortunately, I picked up COVID and was sick. When I re-emailed them, I was told that I missed my return window by 3 days!!! I tried numerous times to explain that I was sick and can simply be nice and accept unworn new item w tag in original box. They do not care! They simply re-sent their return policy. I do not know how unhuman one needs to be and to refuse exception to return because person was sick!!! I WILL NEVER BUY FROM THEM AGAIN!!!! There are other much nicer websites where we can get designer cloths from!”
“After placing an order for Prada Espadrilles 5 days ago, and anxiously waiting for the shipment, I got an email now telling me that they canceled it due to failed validation from their fraud team LOL. Mind you that I constantly use my credit card and no website has canceled the card for any reason and I have thousands of dollars in there, so their reason for the cancellation was really vague and made NO sense. This was my 1st purchase with the company and will be my last since they don't seem to want to ship my purchase. They are a waste of time.”
“384 / 5 000
Resultados da tradução
I bought a coat to give my husband for Christmas. As the coat was too small for him, he wanted to return it, but as it had been a few days longer than 14, as it was a Christmas gift, they didn't exchange it. If I had bought it later, it would not have arrived on time, so I was unable to exchange it.
I don't understand how they want to sell expensive products like that! I do not recommend!”
“Awful return policy. Horrible customer service. They tried to tell me two days after I got the shoes, I was past the 14 day return period. Why does it take so long to review one pair of shoes to determine if they meet the return policies. This is a scam. I am contacting the better business bureau. No one to contact besides the e-mail. NEVER BUY ANYTHING FROM THIS PLACE. It's a scam. Also why is it asking how I communicated with the company when there is only option?”
“Die schlimmste Erfahrung in meinem Leben !!!für ein Luxus Händler der customer service ist unter niedrigstem Niveau!!!!
Ich habe 3 Paare Stiefel bestellt , und die zwei Paare davon praktisch sofort zurück geschickt, da sie nicht gepasst haben.
Eine Erstattungsbenachrichtigung habe ich erst nach ca 3 Wochen (nach Waren Eingang ) bekommen !!!! Für die Bestellungen habe ich zwei Kredit Karten verwenden bzw verschiedenen Banken. Auf eine wurde der Betrag relativ schnell gut geschrieben (2-3tage), auf die andere bis dato noch nicht !!!! Die Erstattung sollte am 16 Dezember 2021 erfolgt gewesen sein...!!!
Auf meinen zahlreichen E-Mails, einen Überweisungsbeleg mir zukommen zu lassen, kriege ich nur standardisierte Antworten von customer service...kein Beleg , nichts!!!!
Also ohne Anwalt geht es leider nicht weiter...460eur werde ich jetzt auch nicht verschenken wollen ..
Meine Bank hat ja auch bestätigt, dass es keine Überweisung gab...
Nie wieder mit cettire !!!!”
“this company is a scam! i ordered alexander mcqueen shoes thread sneakers low cut and received a high cut! very dodgy! i will not recommend this company at all! why i would you send a high cut when the order is a low cut pair of shoes!??how stupid!! i can hardly put my foot on the high cut! and i have no time to returned the shoe as i am travelling for holiday! these people do not think for others! very selfish!”
“that I shipped back because of sizing. Initially I was told the refund takes 7 days, it's been now close to a month and I have still not received my money back or any store credit for around $100. Highly recommend to stay away and recommend buying products directly from vendors websites.”
“Be aware of this website. I returned my order on 12/15. It has been almost one month. They finally returned partial amount. Only Partial!!!!!!!! And it is very hard to communicate with the customer service since there is no phone number.”
“I would give it a half star if I could. Whatever you do; please do not order anything from Cettire.
First of all, it took weeks to receive my purchase. It was the wrong size so I decided to return it.
I could not contact anyone as they do not have a number available to contact.
I sent emails and finally someone responded by email.
I returned my purchase and it was then returned to me; so I had to send it back again.
I’m sending it back again and I expect to receive my refund.
If there are anymore issues; I’m going to contact the better business bureau.
This was ridiculous and caused me a lot of stress. I have never had this much trouble trying to receive a purchase and return it.
Buyers please beware.
Frustrated customer”
“Purchased Cartier glasses on December 31st haven’t yet received nor be able to get a refund for this purchased item it’s now January 10th. Cettire does not communicate well and your unable to contact them through phone they tend to send you an email out say that your item was shipped out but when you check the link of your order to dhl it shows that they’ve yet received the order. I previously had an account where I’ve had no problem purchasing a few things but I would say I’ve had to email representatives just in order for me to get my item.”
