“For someone who has spent over $15,000 and never once returned a purchase. I am so disappointed with this company. I returned a recent purchase that did not fit and requested to have a store credit to use it for another purchase. It’s been a month and still nothing. Worst customer service experience I have ever had. They don’t respond to emails and when do they do 10days later, the email doesn’t even address your concerns. There’s no care for their customers. I will advise you spend your money else where. Farfetch, SSENSE for example have amazing customer service. Don’t waste your money with a company that doesn’t value your business. I would give a 0 star if I could.”
“Horrible retailer - sold us a defective product. When we sent photographic evidence and requested an exchange or refund they offered us a 5% discount, telling us that they had reviewed the product when it left and it appeared without damage.”
“Cettire is a scam. They precharged the duty and it turned out the actual duty was 1/3 of what they precharged. I contacted the customer service multiple times for the refund but they just gave me the runaround. Stay away from this company!”
“DO NOT BUY FROM THIS COMPANY. Purchased an item in 2 different sizes to try and returned one and still waiting for a refund and it has been 3 months!
Zero updates, countless follow-ups, and different excuses made along the way.
Stick with more reputable companies like Farfetch.”
“I purchase a pair of Salvatore Ferragamo flats from Cettire and within two weeks of wear the buckle on one of them came off. When I took them to a ferragamo store to see if they could repair I was advised the shoes are fakes. They didn’t have a chip that ferragamo current shoes have and showed me a real pair which also had different stitching. Cettire sells counterfeit goods!”
“Still awaiting a full refund from a returned item costing £285.00.
Sent several emails.only response has been too expect delays.Definitely looking like a company who do not complete their refunds .
DO NOT BUY FROM THIS COMPANY.DEFINITELY OUT TO SCAM PEOPLE.
I waited over 5 weeks for a refund.
Now reporting this as a fraudulent transaction.”
“Terrible!!
Ordered pool slides that cost 219 + 25 shipping after a more then a week they sent an email that they canceled my order!!! I went to their site now the same slides are more expensive and cost 319! And transaction went through again!
I don't think they even have the inventory they claim they have.
I am very disappointed with this scam didn't expect it waste of time and probably money”
“AVOID AVOID AVOID
I ordered some trainers from this company, after waiting nearly 3 weeks for delivery, I bought them elsewhere. Waiting for a refund takes forever, keep getting the same reply emails just with a different name .
THERE ARE MUCH SAFER ONLINE SHOPS OUT THERE.”
“Your company is a fraud!
I ordered the same shoes because my first shoe order was canceled, but the price went up by $150.But I still ordered it.
The order name, e-mail, and card name all matched.However, an e-mail came in saying that the order was canceled.I waited for my shoes to arrive for a month.
Your company is lying.I have all the evidence.I'm not going to stay still!”
“Returned item next day still waiting for refund several weeks later W Ben after contacting customer service still no refund for high price item ! Avoid avoid avoid !!!!
PLEASE NOTE I still have not received my money!!!!”
“DO NOT BUY FROM THEM! I ordered boots which did not fit. Within an hour of receiving the boots, I requested a return label and repacked them. The boots were delivered back to Cettire on 1/3/22. I emailed them for over a month inquiring about my refund. In my last email I stated that I thought they were scamming me. Within days (2/14/22) I received an email from DHL stating I had an upcoming delivery from Cettire. I sent them an email and, of course for this, they replied immediately and with an actual answer. They stated the boots were too damaged from wear to be refunded. The boots that didn’t even fit on my feet, that I never actually wore and barely had in my possession. THEY WILL DO ANYTHING TO AVOID REFUNDING YOU.”
“I have been waiting for my refund for 1200$ boots since Dec 2021. it is Feb 2022. I am over frustrated and upset with the customer service and time delay. I've never had a bad experience with high end designer stores. I would never order from them again.”
“DO NOT USE THIS COMPANY. Worst online shopping experience ever. Similar experience to all the other reviews here regarding returns and refunds. The cheaper cost of some of their items is NOT worth the hassle.
I bought a number of items in the lead up to Christmas. Their returns window is so short and even though there were extensive postage delays over Xmas, they did not have an extended Xmas returns policy. Nevertheless I still managed to book my returns within their window, but actually getting my money back was a huge debacle. Terrible and unhelpful customer service, they send generic and vague one sentence replies just for the sake of replying. Only when I lodged fraudulent transactions with my bank almost 2 months later did I finally get my money back.”
“Don’t buy from this company. I returned 2 items and they only refunded one I have been keeping emailing and they said just waiting but it has been over two months I have not received any more updates from them. What a rip off. I have lost $377. Stay away from this website”
“I order a pair of Givenchy men sneakers , after waiting for few weeks I received a totally different pair . I returned immediately asking for the correct one . They never send me the correct pair , never said what happened and took 3 weeks to refund my money after they received the product !”
“Poor on refund service. I return the item on time and they confirm they had have received the item. However, not yet get approval after one month. What a ridiculous company!!”
“I placed my order on January 29. I received an e-mail that the order takes 3-7 days. Now it has been 7 days and still did not get the tracking number. I would give them zero stars. Looks like they are a scam.”
“I had many problems with my order...at the end i sent it back, they have confirmed that they have received it but i still haven't seen my money back in my bank account...very poor...let me say that was back in December and it is now February. SAVE YOURSELVES THE HASSLE AND DON'T USE THIS COMPANY.”
