“Horrible experience
The product is always sold out but meanwhile is for sale in the website
Than you wait 2 weeks and battle to get a refund !!
ITS A SCAM DO NOT BUY THERE !! BEWARE”
“Tried to place my first order with them and was immediately flagged for fraud. Imagine accusing your new customer of making a fraudulent transaction and voiding the order. None of the info/details I provided were mismatched. I have successfully ordered with MYTHERESA, Net-A-Porter and the likes and here I was being flagged as a fraud. Never again will I order from them.”
“Worst management team ever!!!!! Zero telephone contact!!!!.Huge problem with return! Incorrectly described item(as a result you are left with few sizes smaller clothes.I WARN EVERYONE AGAINST BUYING AND MAKE A BUSINESS WITH CETTIRE!!!!! ZERO HELP WITH RETURNS( just marriage help)”
“Exact same experience. BEWARE if you need to return or exchange. They "lost" the $1800 dress for over a month then returned it saying it was worn. Refused to communicate. I did report them to my credit card but Cettire returned the item to me and threatened me with added charges if I refused the return. I tried to fight this and reported the scam but visa said they could not do anything as I had the item. Horrible and traumatic experience.”
“They scam you if you try to return - luxury item. They reject the item saying it’s been “worn” even when it’s sent back in same, new condition it was received in.
Stay away. There are plenty of other luxury retailers that have honest return policies.”
“DO NOT USE CETTIRE! I ordered 6 items through Cettire. 4 of the items were processed and shipped within a couple of days. However i had 2 items that were not processed. I waited for over a week and emailed asking for an update. Received a generic reply stating once items are processed, it will be shipped ASAP. Waited an another 2 weeks, still nothing, so emailed again. Similar reply. 11 weeks later, and about 6 emails, same generic reply that items won't be sent out unless processed. Wasn't given a time frame or any proper updates, however i was offered a refund. I obviously said yes to the refund. They said they will process it. It's been close to 4 weeks. I have emailed them 3 times, each and everytime they have said the same thing; once processed, your refund will arrive. Asked for a time frame, they haven't given one...unbelievable”
“The worster site i ever met!!! They sent my item at 2000km distance....i had to pay a new expedition. Now they say its because i talked with DHL ( they didnt care about it, i had to do it). Still waiting my refund!!!! Terrible”
“I was advise by my credit card company that there was suspicious activities related to Cettire after being on their site and trying to make a purchase. Thankfully the got blocked and card was canceled. DON'T GET CAUGHT!!!! SCAM”
“I had the same problem as everyone else here when it came to the returns. I ended up looking up the Chairman and a board member if the company on linked in and sent them a message telling them i was reporting them for fraud. What do you know - i was contacted immediately and got my refund. It took a few weeks but i got the refund. I would suggest doing the same.”
“My purchase was evaluated by CETTIRE as a fraud.
"Your order has been canceled
Order # 1097008 was canceled because we suspect it is fraudulent and your payment has been voided. "
The behavior is completely outrageous. Payment by card was made, the money on the account was blocked and then everything was canceled unilaterally. Without giving any reason other than the above-mentioned CETTIRE communication. Apparently they are not able to meet the obligation and send the goods with transport included in the price or they do not have it at all. Anyway, I'm very disappointed. Shoes for 400EUR are not TOP, but not everyone buys them either. And the Czech Republic is not a banana republic so that it is not possible to trade here.
Jaroslav”
“Same bad experience as a lot of people, returned item within 4 days upon receiving it as the phone case was wrong, ordered an iPhone 12 case, but decided to get the iPhone 13 instead, so followed the return procedure, only to be told 10 weeks later, ( (yes 10 weeks ) it was damaged, this phone case was unused and sent back exactly as I recieved it, THEY DAMAGED IT … AVOID THIS COMPANY !!!”
“I ordered a Stella McCartney bag and my credit card was charged accordingly. After 3 weeks I emailed to ask where my bag was. They replied that my credit card hadn’t passed their validation process so they wouldn’t be sending me the bag. I asked for my account to be credited and they said that although my bank records showed that the money had been charged to my credit card, it hadn’t really and the money was sitting with the bank. I checked with the bank and they confirmed the money had left my account and was with cattire. Despite repeated emails they continued to claim the money was still with the bank. The money was finally returned to my account after I threatened to make a complaint to Fair Trading. Avoid. Terrible customer service.”
“Company will not give refund it's been over 5 months do not use this company I ordered $100 sweatshirt they sent me a $20 wallet I returned the crappy $20 wallet and I still never gotten any kind of refund plus it was $25 for shipping so they pretty much stole $125 from me do not use this company I wish I had read the reviews before I was stupid enough to pay for it pops up on Facebook and everywhere else and I was dumb enough to use it don't make the same mistake I did”
“If I could give a HUGE ZERO I WOULD. No one the reviews are shocking!
First of all, this is an advice to anyone purchasing from Cettire.
If a company doesn't have a contact number for sales representatives to talk to you, this is already a red flag sign. It simply means they do not want to acknowledge problems and can't be bothered taking you seriously.
Almost every big company now have a customer service number that you can call and a person you can speak with if you have problems with the product you purchased.
The fact that they don't have one is a real worry. If you have an issue, it's a very stressful email tennis match frustration, back and forth ignoring you. They will not take you seriously and will not respectfully acknowledge you. It took them 2 days to reply back. The survey asks how quick did the company reply to you? There is No option for days! Only hours or a week! They are happy to take your money, but if you have problems, hope for the best as they will not care!!
I bought a Versace denim jacket for $800. It is $1,160 on the Versace store and I decided to purchase it from Cettire. Upon opening the package, I was really shocked to see, there was a huge tear on the stitching inside at the middle back of the jacket. I wish I can post a photo here. Honestly I was really surprised that this tear was so visible.
This is a Versace item, how on earth is the stitching out?? The stitching is out, very visible and is about 2 inches, you cannot miss it at all opening the jacket!! I'm doubting the authenticity of the jacket as I find it very very hard that a Versace clothing will have a slight stitch out of place. It is impossible.
Most importantly, how in the world did the person packing this, did NOT see the tear and still dispatch it. When I informed them back and forth, obviously what can they say but return it. They also got back to me saying they contacted the supplier and was told the item was not faulty when dispatched. So that means I made it up? Absolutely horrible.
This is my first purchase from Cettire. I was very reluctant to buy anything as the reviews are quite alarming. A whole lot of many really terrible reviews.
They tell you to return it, God knows how long that will take being Covid, or lost and might take months again. And the process of refund is shocking. They offered me a %5 discount, Yes 5% discount. And I paid $65 to repair a NEW VERSACE item! What nonsense it is to buy a new item and pay more to have it fixed!
This company being new is a total huge disappointment. No accountability or responsibility acknowledged. This is not a $100 denim item, this is a $1,000 denim item. Absolutely terrible!!”
