“MY EXPERIENCE COULD NOT HAVE BEEN WORSE. CETTIRE WAS QUICK TO FILL MY ORDER FOR 1500 U.S. DOLLAR BOOTS AND YET A MONTH AFTER RECEIVING MY RETURN WAS IMPOSSIBLY SLOW FOR SENDING ME BACK MY MONEY. THERE ARE HUNDREDS MORE PLATFORMS MORE EFFICIENT OR MORE HONEST....... GO SOMEWHERE ELSE!!!!”
“Returned a pair of Golden Goose because their sizing chart was off. It has been a month and they confirmed they received the order and that I will get a refund. STILL waiting for my refund! Buys do NOT order from this company! $500 wasted!”
“I sent an item back on 6/3, they received it in Italy 6/8. I just received notification that a refund was issued 6/22 and yet I still haven't received it. They said it takes 10 days, yet i have nothing! The item was in VERY poor condition and looked worn!!! The garment tag was barely hanging on and the shirt was over $200, unacceptable and very poor customer service. I do NOT recommend.”
“Ordered a pair of Chloe Woody slides, paid and waited...only to receive some ugly pink YSL shirt that wouldn't fit a child.
No number to call on. Can't get a response to my email. Have had to place a claim through my bank. I just want my shoes for my overseas trip...will never use again. Will also ensure everyone I know never uses them.”
“DO NOT BUY FROM CETTIRE.
This year, I purchased the Valentino Uniqueform Boots from Cettire. They are a $2000AUD boot that I was able to get on sale for a bit over $1000AUD. After wearing them for only a few hours, the sole completely dislocated from the shoe. I contacted Cettire explaining that I loved the boots and wasn't after a refund, but would like a replacement pair as this was unacceptable to have such a high price point, luxury pair of shoes completely break after just a few hours of wear. Initially, they rejected to help me & offered only a 10% refund which was absolutely unacceptable in the situation, it wouldn't have even covered the cost of having them repaired. After pushing back & WEEKS of negotiation & having my emails palmed off, they finally agreed to offer me a store credit. I asked if they could ensure this was processed promptly, as I would love to rebuy the exact same shoes before they sold out. They said the store credit would take 10-15 days to be processed after receiving my return. I sent the shoes back promptly the day they provided me with the return label. My return was received on 7 May 2022. It has now been almost TWO MONTHS, that they have been in possession of the product & they have STILL not processed my store credit. As someone who also owns an ecommerce store, I know that creating a store credit is a simple task that takes only a few minutes, and there is NO EXCUSE for why this would take months to do.
I have emailed numerous times over the past two months & continually been told that they will have an update in a few days, they don't work on weekends, someone will look at this next week, it's been upgraded to urgent, etc, etc & yet still NOTHING has been done. At this point, having been without product or compensation for almost two months, I feel I have been stolen from by Cettire. I have lodged a complaint with the ACCC & will be reaching out to the CEO as well as board members of Cettire.
I am beyond disgusted to receive such a low standard of service from a luxury brand. I will never EVER shop with them again & recommend that you do not shop with them for risk of ending up out of pocket with no product as well.
If someone from Cettire is reading this & would like to immediately rectify this unacceptable experience, my order number is #55283.”
“I purchased the Jacquemus pants on the website for a good price when the package arrived the pants were just huge, you need to have at least 2 meters to use it so I returned. If you are in the US don't even bother to make your return! The package took more than a month to be delivered to their warehouse in Italy. It already passed 2 weeks that they received my package and no refund was issued! When you ask about the refund they say we are still checking... they dont give your refund back! Terrible service! Don't recommend! First they said it would take 7 days business days after the 7 business days that they received my package they didnt give a time. Its is so frustrating!”
“Bought a $1000 pair of boots. Forgot to apply the 10% code which would have sailed me $100, I emailed straight away and they refused and said flat out NO.
This isn’t the way to treat customers in 2022.. farfetch or net a porter would never treat people in such a way. Stick with them!”
“They are abusing customers to except return without any reason!I return item back less then 4 days through Dhl company with tag unworn new and clean I did not wear them because they are very small!They got item hold this about one month and decide to return me miu miu short back!They said that shorts has a stain !When I got this item back it was without any problem no stain at all!Unprofessional and harassment company!Scam!!”
“received a empty packet. i spent over 2000 for opended empty box. file a claim but lost $$. they just say sorry we sent. i will never buy anything from this site again. wish i read all the reviews bf purchased. really disappointed. Band Cettire.”
“bought miu miu shorts which very nice but I returned them right away because they runs very small after one month they send me this shorts back the price is over $500 !Later they send me email with pictures of a little blue stain which I did not see when I got !Probably return department is dirty and not professional at all!They are abusing on purpose to buy or except the item back !Will never buy anything again from them !Scam and very unpleasant situation I had with them !Be careful dear customers!If you decide to return item back check or make some pictures!It was a good a lesson for me for $500!”
“Cettire send me faulty shoes and won’t replace them or refund.
1 year late the shoes I got still not worn kept in box the large stain got even worse and now they don’t even respond.
Disgusting company”
“$900 wasted on Prada boots that never arrived and they conducted a 3 month investigation to let me know nothing could be done. No refund no replacement just out of my money. Do not recommend.”
“Worse online experience I ever gotten. Been shopping online for the past 15 years, never ever before have I encountered such ridiculous service. 1 full month of chasing them (every 2-3 days), countless emails, and they reply is "My deepest apologies for the delay."
Till now, they are still replying me the same.. Wonder where's their sense of shame..”
“Fake! Fake!!! Fake!!!
I ordered a pair of Golden goose and they are as fake as can be :(.
I am not going to send them back after reading the reviews (I wish I have read them before ordering....)
Do not buy on Cettire”
“SCAM!!! DO NOT PURCHASE FROM HERE! I purchased an item and returned it-the carrier says it was delivered weeks ago. I have reached out 4 times and nothing. But when I reached out from a different email address I received an email back almost immediately! Now I have to report fraud and go through all that nonsense. Cettire is awful!”
