“Same as everyone else below. I ordered an APC bag, they sent me the WRONG bag. I sent it back via DHL... and they've ignored my emails chasing my refund of £300. They said they're reviewing the 'state of the bag' - which has sat wrapped up in a box since it arrived. £300 is a lot of money to not receive back, from my savings. FRAUDULENT COMPANY.”
“Item was not as described! Purse length was 10 cm shorter than what it states on the website. Their customer service escalated the case to their management and denied it was their fault and refuse to take the item back to refund me!”
“Scammers at best, no refunds , for 3 weeks, nightmare returning .
Just the fact that they dont have customer service phone number makes me think that this company was set for money laundring or the like.
An absolute fraud. Disorganised , messy company
Dont buy just because its £ 20 cheaper. trust me you will have a drag claiming your money back if the item is faulty or the wrong size.
Avoid”
“The customer service is terrible. I repurchased an item that was too big and sent back the original items on time, and unworn, and they did not give me a refund--even though they say on their website that they do. I wish I had read these reviews before purchasing from them.”
“Avoid, appalling service and unbelievably incompetent. Ordered £900 Fendi bag on 9th Jan. Never arrived. Chased for 3 months. Kept saying with logistics dept delivery tracking would be provided soon. It never was had to chase weekly or no one contacted me. 3 months later they say its no longer available and I'm being issued a refund. No apology or explanation. NEVER USE THIS COMPANY”
“Was sent a counterfeit Balenciaga hoodie. Was very clearly fake, poorly packaged, weird smell and I had it assessed by an authenticator and was clearly a fake.
Do not buy from here, they have poor customer support and are scamming their customers.”
“I just Paid $400 for a Mini pad lock purse. They claim i received and signed for and didn’t. i paid through a chime card which is my prepaid card. Chime is really not trying to do anything and Cettire is not replying. i’m contacting the bbb and getting verification i didn’t sign anything. Scam artist”
“A store such as this should not exist. Bought a 3000 dollar bag from this store. After a week they claimed that our purchase was a fraud. Then after they corrected their mistake they claimed they do not have the product and will refund. 3 weeks later we followed up on our refund and they said they were not able to refund us due to issue with our bank and was happy to issue store credit. Only after disputing this with our bank they had fully refunded our money back. Overall this store's scheme is most likely pressuring customers to get refunded with store credit for products they don't even have. Would avoid this store if you don't want any dramas.”
“Do not order here unless you unless you want to be scammed
Slow response times, bad service, it takes an average of 3 years before you get your money back.
If you're smart don't order here, what a disappointment!”
“This is just about the most horrid experience I had with online shopping, which is plenty say.
Just make sure you don't engage in returns with them.
I ordered shoes, they sent the wrong size.. When I returned it, it took them 2 weeks to get back to me after repeated reminders, only to say that they indeed sent the Right Size!!! And that they are sending the shoes back. I informed them that I will not accept the shoes, to which they replied that they will charge my card with a 150 euros levi!!! I didn't accept the returned shoes and informed them that I have communicated with my card company to alert against an a unauthorised charge, then they said OK we sent the issue to management for review. And the management is still reviewing for the past 2 months!!!
The worse ever”
“Utterly inflexible returns policy , even in difficult times . Only asked for credit , due to circumstances beyond our control . God help you of the sizing is slightly different from the last issue you bought . Or you've been in hospital or similar .
Dire customer care”
“DISHONEST RIP OFF SITE OWNERS- do not get scammed by them!
This site is an absolute rip off. I wish I had seen these reviews before I spent my hard earned cash with them.
I bought a pair of Lanvin trainers from them which were way too big when they arrived. Within 4 days of receiving the shoes, I contacted their 'customer service' to ask how to return the trainers only to be receive a vague response about following directions on their website. Well there were no proper instructions at all on their website re returns - so I contacted them again by email.
They told me that I was now too late to return the trainers even though 10 days had not yet expired!
When I pointed this out, they asked that I send images of the shoes and packaging to show that they were still in as new condition- which I did.
After no response whatsoever to the numerous images I had sent, I had to contact them again and they said that oh they 'don't work on the weekends' and would contact me during normal working hours- needless to say they have still not replied.
I cannot tell you how angry I am because I have written numerous emails to them and they have made every dishonest excuse they could think of for not taking back the trainers.
They are dishonest crooks with absolutely no integrity whatsoever.
I will be pursuing this to make sure their site is removed from the web and will use my influence in the fashion world to make sure their name is black-marked for scamming their customers.”
“THIEFS!!!!
Absolute scam site. I purchased a pair of shoes, and returned them. Everything was fine, and then 6 weeks later they said that they were in the wrong box, and they would not refund me. 5 months later I am working with my CC company, as the not only will not refund my THEY KEPT THE SHOES and essentially robbed me. DO NOT EVER SHOP HERE.”
“If I could leave zero stars I would. We purchased a pair of shoes from this outfit and returned them only to receive an email telling me that I had sent them back in a destroyed box and so they were not accepting my return. What a crock! We did not send them on a damaged box. It was perfectly fine when I mailed it. What a scam these people are running. I’m contesting this with my credit card company. I hope they are soon put out of business because they are dishonest east as hell.”
“DO NOT USE THESE GUYS!!! We ordered shoes and received an action figure. We sent pictures and let them know of the issue and they essentially told us this was not their issue and to reach ou to the carrier. Which doesn’t make sense since it was delivered, they just sent the wrong item.”
“WARNING!! Sent Alexander McQueen loafers back over 3 months ago, the package was delivered they claimed they never got them and did not refund my money, total scam”
“Bought a versace necklace. Never received until date. It's been one month now and there is a story going on back and forth that it was shipped . This is a scam, don't buy from them. I lose my money and waisted my time over usd300.
Shame”
