Day Owl Reviews

Name: Day Owl
Rating: 4.78

4.8 Rating 748 Reviews

95 %

of reviewers recommend Day Owl

4.8

Based on 748 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The backpack and tech pouch are exactly what I wanted. Look is classy with lots of pockets. Customer service was outstanding!”

Helpful Report

Posted 11 months ago

Hey There! Thanks so much for your support and kind words:) Our team always enjoys reading reviews like yours. It lets us know we are making our customers happy and doing something right! You are a valued customer and we are glad to have you in our community. Nina Customer Care

Posted 11 months ago

“Communicative, timely and easy to track!”

Helpful Report

Posted 1 year ago

Hi Elisabeth! Thanks for your review. We truly appreciate your support and kind words! You are a valued customer and we are glad to have you in our community. Nina Customer Care

Posted 11 months ago

“I did not interact directly with anyone from Day Owl.”

Helpful Report

Posted 1 year ago

“I love this backpack. It has just the right amount of everything I want and need. Goldilocks would be quite happy.”

Helpful Report

Posted 1 year ago

Hey Rachel! Thanks so much for your support and kind words:) I certainly agree, Goldilocks would be happy:):) You are a valued customer and we are glad to have you in our community. Nina Customer Care

Posted 1 year ago

“Love your company and products.”

Helpful Report

Posted 1 year ago

Hi Livia! We truly appreciate your support. We are glad to have you in our community. Nina Customer Care

Posted 1 year ago

“Fast and friendly when I had a question!”

Helpful Report

Posted 1 year ago

Hi There! Thanks so much for taking the time to leave your kind words. We truly appreciate your support! You are a valued customer and we are glad to have you in our community. Nina Customer Care

Posted 1 year ago

“Love the company and the sustainability mission/commitment. I feel like I am making an impact when I buy an item from this brand.”

Helpful Report

Posted 1 year ago

Hi There! Thanks for your support. We truly appreciate your meaningful words! Our team always enjoys reading reviews like yours. We are glad to have you in our community. Nina Customer Care

Posted 1 year ago

“Good experience.”

Helpful Report

Posted 1 year ago

Hi There! Thanks so much for sharing your experience with us. We truly appreciate it! Welcome to the Day Owl community. Nina Customer Care

Posted 1 year ago

“Great experience with Day Owl. Initially my order was lost but a Day Owl Rep was able to assist me, and get another order out quickly. Great customer service!”

Helpful Report

Posted 1 year ago

Hey Abby! Nice to hear from you:) Thanks again for your support and kind words. We truly appreciate it! Our team always enjoys reading reviews like yours. It lets us know we are making our customers happy and doing something right! You are a valued customer and we are glad to have you in our community. Nina Customer Care

Posted 1 year ago

“Excellent!”

Helpful Report

Posted 1 year ago

Hey Charles! We appreciate your straight-to-the-point review! It lets us know we are making our customers happy and doing something right! Thanks for being a valued customer. We are so glad to have you in our community. Nina Customer Care

Posted 1 year ago

“Purchasing experience was great, super easy to shop the website and find out details about the different bag styles to compare and decide what would be right for me.”

Helpful Report

Posted 1 year ago

Hey Kaylee! Thanks so much for sharing your positive experience with us. We are truly grateful to read reviews like yours. It lets us know we are doing something right:) You are a valued customer and we are glad to have you in our community. Nina Customer Care

Posted 1 year ago

“Love this company! Saw a review of a backpack which piqued my interest, and then learned about the company and its ethos. My son came home from school with a donated backpack (we live in Pittsburgh, where Day Owl is based), and I saw in person the high quality. I love that they're donating bags to the local schools. I'm super impressed with the backpack, and now my crossbody bag. Day Owl will be my first thought if I need a bag in the future.”

Helpful Report

Posted 1 year ago

Hey Elise! Thanks so much for your support and kind words. We were extremely proud to participate in the backpack program for Pittsburgh Public Schools. To know your child received a bag is even better!! Our staff always enjoys reading reviews like yours. It lets us know we are making our customers happy and doing something right! You are valued and we are glad to have you in our community. Nina Customer Care

Posted 1 year ago

“Mostly okay. I'm a new customer, so my expectations are just average. My experience so far has been the same.”

Helpful Report

Posted 1 year ago

Hi There! Thanks for taking the time to give a review. Your feedback is very important to us. We truly appreciate you. Welcome to the Day Owl community. Nina Customer Care

Posted 1 year ago

“This was the first bookbag that felt realistic to travel to and from work in. I fit my essentials (planner, pens, umbrella, wallet, laptop, and it feels so light and comfortable.”

Helpful Report

Posted 1 year ago

“Good brand for bags and soft goods, materials feel good, bags are functional and well designed.”

Helpful Report

Posted 1 year ago

Hey Jonathan! We truly appreciate your support and kind words:) You are a valued customer and we are glad to have you in our community. Nina Customer Care

Posted 1 year ago

“terrible customer service.”

Helpful Report

Posted 1 year ago

Luka, It's important for anybody reading this to see that you have been asking for your money back despite your bag being delivered and UPS documenting it's delivery. You've sent countless emails to our customer service person asking for a refund for bags that you very clearly received. While we'd love to give our bags for free, we just can't do it. Thanks for the review. Ian CEO

Posted 1 year ago

“The backpack is great, but I was disheartened to receive my package in plastic. I thought your mission was sustainability? Very poor presentation.”

Helpful Report

Posted 1 year ago

Hi Marta, Thanks for taking the time to reach out to us. Your feedback is very important to us. Let me start by saying we totally get it!! We HATE clear plastic polybags, but we need a waterproof way to be able to get the product to our customers without it being destroyed during transportation. And the packaging industry isn't full enough of options yet. The balance we're striking is finding something durable enough to hold up to the mail but cheap enough to not have to raise the price for the customer. I hope this helps:) You are a valued customer and we are glad to have you in the Day Owl community. Nina Customer Care

Posted 1 year ago

“I love the sleek design and the extra pockets on the outside - especially the little one on top for earbuds, wipes, etc. The straps are really quite comfortable, which was one reason I got it - it doesn't loook bulky and can be swapped in for casual professional. I got this for my 5 day music conference and used it instead of a tote all day. Love the trendy colors too! I might try the day pack to see if it would also work.”

Helpful Report

Posted 1 year ago

Hey Chee-Hwa! Our staff always enjoys reading reviews like yours. We appreciate your kind words:) It lets us know we are making our customers happy and doing something right! You are valued and we are glad to have you in our community. Nina Customer Care

Posted 1 year ago

“Quick shipping and responded to my questions immediately.”

Helpful Report

Posted 1 year ago

Hi Sheila! I am so glad to hear you enjoyed your experience with us. You are a valued customer and we are glad to have you in the community. Nina Customer Care

Posted 1 year ago

“overall really great, loved that you all had a discount for health care workers so I was able to get the color I wanted rather than getting a misfit (still would have been fine either way, yellow was just my first color pick over the green)”

Helpful Report

Posted 1 year ago

Hey Alyx! Thanks for your support. We truly appreciate your kind words:) Our staff always enjoys reading reviews like yours. It lets us know we are making our customers happy and doing something right! You are a valued customer and we are glad to have you in our community. Nina Customer Care

Posted 1 year ago

Day Owl is rated 4.8 based on 748 reviews