“Absolute joke of a firm, avoid like
the plague.
Zero communication with regards to updates despite numerous requests and phone calls.
I’ve lodged a formal complaint because my case has progressed at an unreasonably slow pace and this hasn’t even been responded to.
If you’d like to be completely ignored, have your buyer’s solicitor ignored, if you’d like a conveyancer who doesn’t look at your case for weeks on end and tells lies saying they’ve completed work when they haven’t or tell you that they will update you and then don’t bother then these are guys for you 👍🏻
They’ll respond to this review and ask me to provide details of my case so they can look into it but that is also lies because I’ve already done this and had no response.
The only option I have now is to escalate our case to the director but to be honest if he’s happy for his firm to operate in the way I’ve described then I don’t really hold out much hope of satisfactory and timely response.
Our last hope is to instruct a new Solicitor to start the process from scratch and beg our buyer to wait for this to be completed otherwise we’ll lose our sale and the purchase of our new home and suffer a financial loss as a result.”
“I completely agree with all the negative reviews of DC Law. I'm first in a very small chain, buying from someone who is buying an empty house. That's it. My offer was accepted end of March and here we are nearly three months later and I've been informed that DC Law, who are acting for who is selling to me, have not even submitted the searches for the empty property that my seller is buying. So an unacceptably long delay so far, and a very long delay ahead, even though my legal work is done and I'm ready to complete! Judging by the other reviews, DC Law should be held to account for consistently providing such an appalling service.”
“AVOID AT ANY COST.
The most unprofessional firm I've ever dealt with. An utterly frustrating lack of communication for our sale, which was meant to be the most straightforward - no chain to a first time buyer. Yet, it's been almost 4 months (since the 3rd of March) and we don't even have an exchange date. We haven't heard from our case handler for two weeks. All the emails haven't been answered, numerous calls are ignored as well. And yesterday we received an OOO from our case handler (which is hard to believe with the stamp duty deadline approaching) with only a generic phone answer and no specific person to contact. I'm just speechless and appalled.
If only I could to give nil stars...”
“Offer accepted 30th March 2021.
Now, some 3-months later, I still haven't exchanged with my buyers. There is no onward chain and they are 1st time buyers. The property sold is on a sub 5 years old estate; the transaction here should have been remarkably simple and straight forward but it has been anything but.
At this point in time DC Law still have 20+ buyer enquiries to respond to that they 'haven't responded to fully' to date, according to my buyer's own solicitor, and this is now the 3rd round of said enquiries.
I can honestly, hand-on-heart say, that I have never experienced such terrible communication and bad service in my 40+ years, and I feel almost 100% powerless to do anything about it, and that is why I am writing this review here as it is about all I can do.
The root cause of the issue is, I believe, that I decided to let Purple Bricks suggest I use their recommended conveyancers. This firm (DC Law) is doing the Purple Bricks brand no good whatsoever. I should have paid the ~£300 that Purple Bricks's Ts & Cs said I would have to if I wanted to instruct a different conveyancer upon offer acceptance (because I deferred my fee rather than paying it up-front) – not that I was told this at the time of course, the agent conveniently left that critical piece of information out!
My advice for anyone who has used, or is using, Purple Bricks to sell is to steer WELL CLEAR of their recommended conveyancing firms, instead pay the £300 to get out of it if you've deferred your fee and instruct a conveyancer that actually communicates with their clients and will work with you on your transaction rather than what appears to be against you.
Finally, there is a lot of stock put into their eWay online transaction progress tracking system. This system does not really tell you anything; it is an elaborate document upload portal more than anything else. You cannot use it to contact your solicitor directly as you might expect. You can send an email from it, sure, and you will receive the standard response and then you'll never hear back from them again.”
“Think 3 times before working with them. They represented me to buy my property in 2019 and I now have to change my house and decided to use the solicitor suggested by the estate agent. It turned out that there is a restriction on my property and buyers solicitor asked me to get a "confirmation from DC Law that they have presented me to purchase the house and an ID1 from approved by DC Law".
They just say it is not their job and this has to be done by my "new" solicitor who is representing me to sell the property now but the buyers solicitor is insisting it has to be from DC Law. I offerred them to pay for their service, I "literally" been begging them to get the documents and the answer was always no. They don't even send me the confirmation that they have represented me even tho they have done it and I am totally stuck can't sell the property.
Now I am trying to find if I can escalate this situation to an ombudsman to be able to sell my property.
So be careful with who you are working with as you may need their assistance in future.”
“They are ignorant taking a long time to complete a sale and purchase my lander send them offer over and they have ignored it until I chase to them never answer email or query raised through eWay ,6 months and counting with hope that all will be finished before stamp duty deadline”
“Incompetent and stress inducing. We have been waiting for 9 weeks for DC Law to answer the enquiries raised by our solicitor. In total we have been waiting 6 months for this sale to go through thanks to this incompetent company. This entire process has been full of stress and our mortgage has now expired. I would never have put an offer in for this house had I known how awful the experience would be”
“Have pulled out of a sale for a flat I really wanted, but as the sellers are using DC Law, I cannot stand being subject to their contemptuous 'service' a moment longer. 16 weeks have gone by and my team were still waiting for answers to our questions raised many many weeks ago - despite my team asking for them 3 times over a 6 week period. Like all reviews say - they just ignore everyone. Totally staggered as to how it is even possible for a company to be ALLOWED to be this rubbish. And these reviews prove that trust pilot is just not to be trusted at all - all the positive reviews on there for DC Law just can't be real. Too many ones of people tearing their hair out to be foud elsewhere on the internet. I feel sorry for the next person buying the flat I have pulled out of, if the sellers stay with DC Law, because it will be the same thing all over again. What a shower!”
“Do Not use.
They was engaged for the purpose of buying my house. 7 months later they have still not registered the property in my name at land registry. Now no longer returning phone calls.”
“I have just pulled out of a much-wanted purchase 15 weeks down the line (!!!) because of this shower. Staggered that they are allowed to practise given the litany of contempt and incompetence peppered throughout these reviews. Not funny - they are impacting on people's lives in an enormous way. They were not even my legal team, but that of the sellers of the property I REALLY wanted to buy. They have basically titted around for 15 weeks and I am done with them. I feel sorry for the next buyer of the property if the sellers stick with them. The next unwitting buyers have an undoubted ride of months of disdainful non-reaction to anything their legal teams ask of DC Law. They should, quite simply, be struck off.”
“No communication at all, will leave things to the last minute and will not talk to me direct always via email and they will miss important information that you have provided. Would not recommend at all.”
“DO NOT USE THIS FIRM.
If I could have given no stars I would have.
They lost us the cash sale of a house due to their incompetence.
Both ourselves and the buyer emphasised we wanted a quick sale.
Their was absolutely no correspondence between us, if you phoned for progress they were either on holiday, working from home with no internet or the case had been passed on to someone else who had no knowledge of the case or progress of it.
Because of the length of time it took - an email wasn't opened for three weeks - the buyer pulled out.
We then found out that when the property was eventually put onto their system it wasn't made live so no action could be taken.
We have received no apology or feedback from DC Law about their handling of this.”
“Appalling service & a litany of disaster.
No contact from conveyancer for over 4 months despite all documents being provided by me within a couple of days of engaging their services . All my e-mails received an automatic response that the conveyancer was on leave even though the date for return to work had been exceeded. While that message was eventually changed, the lack of response continued. Telephone messages were not responded to. Ultimately, the buyer contacted me directly to find out what was happening and whether everything had fallen through. The buyer's solicitors had received no papers from DC Law. I eventually had to contact the estate agent to get it to put pressure on as they had recommended it as their preferred supplier. The excuses given ranged from working from home with no access to a photocopier, the files were too big to transmit, the PC had not signalled that the files had not been transmitted, no access could be provided to DC Law's IT system even with client permission so that they could download the documents directly. There was no response to the suggestion that I could have been asked to provide them on paper and sent them by post which would have taken less than 4 (by then 5) months. When the documents were eventually photocopied and sent they were incomplete and some weeks later had to be resent. For one document theoretically sent to the buyer's solicitor giving replies to questions, a blank document was uploaded to me via DC Law's IT system so that I still do not know to this day whether a reply was actually sent. The IT system was rarely updated so that estimated conclusion dates were often months out of date. Documents relating to identity etc were still shown as being unchecked on the date of actual conclusion. Documents relating to a separate purchase were uploaded to the IT file for the sale. Calls and e-mails from the conveyancer that should have related to the sale were devoted to the purchase. Letters uploaded to me from DC Law referred to enclosures that were not enclosed.
Conclusion dates came and went with no news. Even contact with the conveyancer's supervisor and subsequently with the supervisor's hierarchical superior led to no change. While I appreciate that the coronavirus and tax changes have complicated matters, we have all had to adjust and keep our businesses operating smoothly (for all that for some there has been Brexit too) to avoid losing clients except, apparently, DC Law. I find it difficult to believe the over 80% satisfaction rating on trust pilot given the number of experiences similar to mine relating to DC Law on a number of other sites which makes me wonder about flagging!”
“Never use avoid at all cost !! Useless read reviews the positives are paid for they are fake ! Please no one ever deal with this company !! Ever avoid ! Disgusting how many estate agent recommends them !! utter crooks”
“D c law is handling the sale of a property we are buying.
We are 6 months into it now, d c law are unhelpful, don’t answer emails from my solicitor and are now refusing to answer phone calls from the actual seller!
They have had questions raised from the searches for 2 months and still not answered them.
Our mortgage offer had expired while waiting for d c law to do the job they are paid for but luckily we have got a short extension on the expiry date.
We have no faith in d c law, terrible service and attitude”
“No communication nearly lost sale in chain due to their utter incompetence boiler room conveyancers ru by idiots solely interested in making money purple bricks should be brought to book for recommending them utter disgrace.”
“My experience with DC Law has been terrible, I would never normally leave a review but I would not want anyone to suffer what I have. I wish I had read reviews before using them, there are many truthful reviews online (albeit a lot have been hidden or removed). As I upload this review today it is incredibly shocking to note that there are 30 1* reviews uploaded in the past month alone; I would encourage everyone to listen and take note of them.
I used DC Law for my conveyance as a first-time buyer 6 years ago. At the time I had nothing to comment on and I presumed and trusted the conveyance had been handled as per the service I paid them for.
5 years later I receive an unnamed letter from my Ground Rent company stating I had 5 years worth of bills to pay. I thought this was a scam and contacted the company for an explanation. They explained they had never been aware by my conveyancer (DC Law) that I was now the owner of the property and I would need to pay the fees. I contacted DC Law and they admitted they had not informed the company when the conveyance was completed out and then proceeded to do so then (five years late)!
This case in the end had to go to the Legal Ombudsmen and ended up costing me another £600 in fee’s. The management at DC Law were absolutely terrible; not particularly approachable or responsive, rarely replied to my emails without me sending a follow up and never once answered my phonecalls. It has been an extremely stressful process trying to sort out, in my opinion the negligence caused by DC Law which has left me with financial difficulties and anxiety.
I cannot stress enough that DC Law should be avoided at all costs.”
