“Avoid at all costs.
To cut a very long story short, delays after delays. No replies to emails, no replies to voicemail messages, endless time spent waiting on the phone for somebody to pick up.
No call backs as requested when they eventually pick up the phone, as they are very reluctant to pass you through to your allocated conveyancer. When the customer advisor tries to help instead of pass you through, you’re misadvised - which adds further stress, inconvenience and delays.
Go to the Director of the company, you think some action is going to be taken but then they continually move the goal post. In our case, agreed a completion date after pushing and pushing, to then raise further enquiries.
Agreed a completion date, without checking the sale of the property we was getting our deposit from was ready to complete also. Leaving us having to find all the deposit and fees within 2 days by other means otherwise we would have lost the house completely.
Now turns out the buyer of our old house is also a client of DC Law and have had the same issues as us, as this sale still has not gone through after 6 months and still no completion date in sight. Even though we accepted this offer before any other offer in the chain was agreed. Now in a situation where we owe family money back from this sale, that may not even go through as the buyers mortgage expires tomorrow.
Complaint made, compensation of £350 offered which I think is a complete insult and completely under values the stress, upset and financial damage caused that has been a result of them.
Currently waiting for the legal ombudsman to investigate independently.”
“Please note if the situation regarding the property were to be resolved by DC Law, I would be more than happy to provide an updated review, including a star rating.”
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A.Pol
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I neively appointed these solicitors at…
I neively appointed these solicitors in Jan 2022 at the recommendation of my estate agent. Lost a sale due to these clowns and now on the brink of losing another! Constant delays in replying to buyer and client emails/calls, delays to requesting paperwork from land registry. I have put them on 8 week notice of complaint for the ombudsman which has no difference to them getting their act together - in fact got worse! The second buyer which is meant to be a quick cash sale has now taken another 4 months! Same delays again, not answering calls or emails to enable me to complete and get out of this terrible service or no service I should say. I have asked for a manager to call me back 6 weeks ago - no reply. Again asked for one to call me back yesterday - still no call back. Perhaps they might call me back after reading this as they seem to reply quicker on this platform! On I go to the ombudsman as the 8 weeks notice is up. Never ever experienced such bad service in my life!! Please DO NOT use these clowns!! They might tell you the delays are due to it's unprecedented pressure from the current housing market but don't believe the lies! It has been like this for me, since January 2022!! Please DO NOT do any business with them”
“They are rubbish cannot get hold of them leave them a voicemail
They never get back to you I would never recommend them to
Anyone they are useless Mr”
“We would never have used DC Law for our property purchase/conveyance if we had known how long they would take since the 25 July 2022 date, the seller has informed
us that their solicitors have passed everything over to enable DC Law to complete
The seller has now told us they look like losing their mortgage offer and said they would have to take the property we are buying (cash buyers) off the market. The DC Law Solicitor Louise Lewin will not give us a completion date but has promised to escalate this matter. DC Law Reference D147628.00001 the seller and us want our solicitor DC Law to complete this week, but the conveyance solicitor Louise Lewin has told me this is impossible. If we had read the DC Law reviews before engaging the services of DC Law, we would NOT have used DC Law, who is described as the worst conveyancers.”
“DC Law are a total joke. They don't care about their clients. Don't reply to emails, or phone calls. They are messing with people's life's taking their time. I wished I read the reviews before I went with them. I will never use them again. They take your money quicker, then doing your case.”
“PLEASE AVOID FOR YOUR OWN SANITY!! If the 170 odd other 1 star reviews hadn’t convinced you to go with another conveyancer hopefully this one will. Our buyers are using DC Law and as a result the chain is on the verge of falling apart. They have caused months of delays by not responding to enquiries or exchanging documentation. A lot of conveyancers have a bad name but these guys take the biscuit. If you are buying from a seller using Purple Bricks then be careful as the seller may have been recommended these cowboys. I’d go as far as to say that you should threaten to pull out of the purchase unless the seller uses a different conveyancing firm otherwise the stress of having them involved in the purchase will take years off you and you may not end up moving. Absolutely and utterly terrible and should not be able to get away with the effect they are having on people’s lives. AVOID!!!!”
“Our buyers are using DC Law. We accepted a lower off due to wanting a quick sale and the process has been anything but quick.
DC Law did not answer any calls or emails for a month. When they finally did, there were enquiries which were unrelated to the property - they clearly have no idea what they are details with - yet our solicitor answered these immediately. 2 months later and we are still waiting for their legal team review the responses!!
Avoid at all costs.”
“This company are acting on behalf of my buyer and I’m at my wits end with them, they are clearly incapable of handling leasehold property sales. I’m at the point of losing my new home thanks to them and my buyer is in effect homeless as of today as she has completed on hers but not mine. I’m on the verge of a nervous breakdown. Poor communication, repeatedly asking same questions which have already been answered, not returning phone calls, unacceptable delays. I have informed our local estate agent who recommend them and will be raising a complaint to the ombudsman. Peoples lives and emotions are at stake here and it’s just not fair.”
“AVOID WITH A 10 FOOT POLE!!
The absolute worst experience of my life, caused me several panic attacks over the longest most dragged out 6 months. They will ignore you and fob you off during one of the most stressful and expensive times in your life. Kirsty Rimmer was atrocious (that's me putting it nicely)! They take on way too many cases and make you do all the work. I ended up cutting them out of everything and just went through my estate agents to contact the other solicitors.
They also lie on a daily bases saying they've done things they haven't.
FOR YOUR OWN SANITY... AVOID!!!!!!”
“DC Law are seemingly completely overwhelmed and months behind any reasonable timeline for clients. They are not our solicitors, but unfortunately for us, they are our buyer's solicitor. Our transaction has been ready to complete for months, but due to the fact that emails are ignored and phonecalls literally never answered, we are 2 days away from losing our SECOND purchase while we wait for any kind of response from DC Law. The amount of money that we have lost due to the negligence of this company is unthinkable. Avoid at ALL costs and I would strongly urge anyone waiting for DC Law to do their jobs, report this joke of a firm to the Ombudsman and find a competent solicitor elsewhere.”
“Absolutely terrible to deal with. No customer service whatsoever, no response to emails, no updates ,they made a stressful time so much harder
avoid at all costs !!”
“Worst solicitors I've ever dealt with. I was recommended them by probate solicitors. They were instructed 6 months ago to do the conveyancing on my late Father's house. They still haven't sorted it, and have caused a problem of their own making, which is complicating matters. Even the buyers solicitors have had problems contacting them and getting any response. Their communication is the worse I've ever come across, if you send an email, they never reply. They are so slow, I'm surprised they're making any money. I keep expecting our buyers to back out of the sale. 3 times they've had to extend their rental lease on the property they live in at the moment.
Do yourselves a favour and avoid this company.”
“Do not under any circumstances put yourself through going with this company. For the past 6 months my life has been a complete joke, waiting on emails, on documentation, any form of update. When you do eventually get through to the staff, they are rude, unhelpful and cannot tell me anything about my completion date, which is now two months overdue. I’m at the end of my tendency so I will soon be homeless and second to that I am running out of cash, which is needed to purchase the house.
This is peoples lives you are messing with and I warn anybody using this company to be wise enough to not consider. I could understand given the current climate of the economic worries however in such a time, reassurance, communication and clarity are key. It’s ridiculous and something should be done about it.”
“Speechless. So bad it could be funny, except it's not as people's lives are on hold whilst this company!?? fails in its duties. Don't do it to yourself, you deserve better.”
“ABSOLUTELY DISGRACEFUL SERVICE!!! DO NOT EVER USE!!!
Easily the worst company i have ever dealt with or seen in my entire life. You only have to read all 168 shocking reviews below to understand what a an absolutely useless company they are. Absolutely zero response to any emails and absolutely zero answers to any phone calls at any point over the past 7 months. Everything is done on an online portal but you will never be able to contact a human to resolve any issues or even update them with any changes. Constantly messing up documents and asking for the same things to be completed over and over again that have already been completed. I would 100% pull out of any chain that involve DC Law as they will 100% end up making your chain fall apart. I have managed to pull my file and go with another solicitor to try and revive any hope of getting my move completed and i would recommend anyone else doing the same.
so in a nutshell Absolutely useless disgraceful company :-)”
“PATHETIC SERVICE SHOULD BE CLOSED DOWN
I completely agree with the other complaints here…. I have sold 2 houses through their services the first earlier this year eventually completed in June after I did all the chasing and donkey work after discovering the lies they told about not receiving documents they had actually received from estate agents Purple Bricks, that delayed 7 weeks! Purple Bricks sold another house for me a couple of months later they said all the stuff before would not happen again…. So so so wrong it’s a million times worse they have told numerous lies, not followed up other solicitors requests for information, never returned one of 42 emails & calls, completion was scheduled for 3 days ago the buyer was waiting for keys only for me to discover they hadn’t even requested the redemption amount from my bank & it’s a 5 day turnaround.
The EWay system they operate is totally useless, it’s still asking for information on the case that completed in June.
What a mistake going with them even after promises it wouldn’t happen again.
Today I spent 3 hours on the phone ringing DCLaw (19 calls before an answer from a human ) then speaking to 3 different people who gave 3 different excuses why completion never happened
Lies,lies,lies,lies,lies,lies. I am prepared to name all those concerned & give details of times & dates I tried to speak or contact them over the months & then the excuses given to worm out the mire they created!”
“PATHETIC SERVICE SHOULD BE CLOSED DOWN
I completely agree with the other complaints here…. I have sold 2 houses through their services the first earlier this year eventually completed in June after I did all the chasing and donkey work after discovering the lies they told about not receiving documents they had actually received from estate agents Purple Bricks, that delayed 7 weeks! Purple Bricks sold another house for me a couple of months later they said all the stuff before would not happen again…. So so so wrong it’s a million times worse they have told numerous lies, not followed up other solicitors requests for information, never returned one of 42 emails & calls, completion was scheduled for 3 days ago the buyer was waiting for keys only for me to discover they hadn’t even requested the redemption amount from my bank & it’s a 5 day turnaround.
The EWay system they operate is totally useless, it’s still asking for information on the case that completed in June.
What a mistake going with them even after promises it wouldn’t happen again.
Today I spent 3 hours on the phone ringing DCLaw (19 calls before an answer from a human ) then speaking to 3 different people who gave 3 different excuses why completion never happened
Lies,lies,lies,lies,lies,lies. I am prepared to name all those concerned & give details of times & dates I tried to speak or contact them over the months & then the excuses given to worm out the mire they created!”
“This company has made a complete mess of our property deeds and this has resulted in a duplicate record on the land registry. I have only just discovered this nearly a year on and am not sure how I am going to sort this out. Their staff were hopeless at responding to queries and the phone lines are just dead. If anyone has any way of contacting them, I'd be grateful to know this.”
