Good Afternoon,
Thank you for taking the time to share your fantastic review.
We are pleased to hear that you're delighted with the product and the delivery service. Providing excellent service and ensuring a smooth delivery experience is very important to us, and your feedback truly reflects our efforts. If you have any questions or need assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your wonderful review with us.
We are delighted to hear that you are satisfied with your log stores and that the assembly process was straightforward with clear instructions. It's also fantastic to know they look great in your space. Your satisfaction is our top priority, and we truly appreciate your feedback. If you need any assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your positive feedback with us.
We are pleased to hear that you found your garden buildings sturdy and straightforward to assemble. Your satisfaction is very important to us, and it's great to know that your experience met your expectations. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your wonderful review.
We are pleased to hear that you found the delivery service excellent and that the delivery driver was helpful. We aim to provide excellent service, and customer satisfaction is very important to us, we are delighted to hear that this has been met with your order and delivery. If you need any assistance or have questions, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your fantastic feedback with us.
We are pleased to hear that you found that our garden buildings meet your expectations. It's great to know that the assembly was straightforward for you. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your positive review with us.
We are delighted you found your purchase to be good value and as described. Your satisfaction is our top priority, and it's great to know we met your expectations. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“I purchased a 8 x 6 Shire Sun Pent potting shed at a very competitive price which was delivered very promptly right to my garage door. All parts easy to idenify and good assembly instructions. On assembly (definitley 2 person job with power screwdrivers and a flat base) it turned out that the glass delivered was slightly the wrong size but on contacting Elbec they sent the right panes the next day. It's a good shed, takes a lot of painting though especially the window frames. I also placed it on top of extra 4" batons to give better protection to the floor joists. I'm hoping it gets good use for many years.”
Good Afternoon,
Thank you for taking the time to share your thoughtful review with us.
We are pleased to hear that your 8 x 6 Shire Sun Pent potting shed was delivered promptly and that you found the assembly instructions clear and straightforward. We also offer our apologies for the concerns with the glazing, and we are glad to that this was resolved satisfactorily for you. If you have any questions or need assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Product itself was excellent, delivery drivers were excellent when the product finally arrived. The administration and poor communication led to missed deliveries all of which was both stressful and time consuming for us. I did write a lengthy complaint and this was dealt with fairly I thought, although we had so obviously received such bad service I would have appreciated it if company had taken the step to compensate us rather than my having to write the complaint in the first place.”
Good Afternoon,
Thank you for taking the time to share your feedback with us.
We understand the frustration caused by the delivery of your order, and we are sorry. We do advise that all deliveries cannot be fully guaranteed in light of unforeseen circumstances, and we apologise that your order was affected, leading to the delays you have experienced.
From your communication with our Customer Care Team, this has been resolved to an agreeable outcome, and we are pleased that you are satisfied with the item delivered.
Kind Regards,
elbec Garden Buildings.
“Product was as described and at a fair price. Delivery was as agreed.
We received conflicting advice on the timimng of the installation, resulting in the installer turning up at a different time to the one we were informed. He said that this always happened. So make sure you have someone at home the whole day.
Once installed a damaged panel was found which I am still waiting to be replaced.
Easy to speak to on the phone and seem to be eager to sort the issue out.”
Good Afternoon,
Thank you for your review and for sharing your experience with us.
We are pleased to hear that the product met your expectations and that delivery was on schedule. We are sorry for the damage on the panel and the installation timing. We understand the frustration and the importance of being able to arrange your time, and we are sorry.
We can advise that following your communication with our Customer Care Team have booked in the date to correct the damaged panel. Should you require any further assistance or need any information, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your positive review.
We are glad to hear that you found the product straightforward to construct and that it meets your requirements for the available space. It is pleasing to know that you’re satisfied with your purchase. Should you need any assistance or have any enquiries, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your fantastic feedback with us.
We’re delighted to hear that your design approval and delivery process was smooth and hassle-free. We aim to not only provide excellent service but to go beyond, and it is pleasing to hear that we have met this aim with your design, order and delivery. If you need any assistance or have any enquiries, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your positive feedback with us.
We are glad to hear that the delivery met your expectations and was delivered in a satisfactory time frame for you. It is pleasing to hear that you found the assembly straightforward and the completed item meets your requirements. If you require any assistance or have any enquiries, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your wonderful review.
We are pleased to hear that you find your new garden building meets your expectations of the structure and it is sturdy for you. If you have any questions or need assistance in the future, please don’t hesitate to reach out to our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Although there seemed to be a problem with delivery Sharon at Elbec resolved the issue quickly.
I now have the log store it was easy to assemble and looks great .
Thanks Sharon for all your help
Pete”
Good Afternoon,
Thank you for sharing your concerns regarding your order.
We understand how frustrating it can be not to have received your log store, and following your recent contact with our Customer Care Team, we can note that this has been resolved for you and a delivery date has been booked and confirmed.
If you need any further assistance or have any queries, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Posted 8 months ago
Good Afternoon,
Thank you for taking the time to share your feedback with us.
It is delightful that your delivery has been made to your satisfaction following your communication with Sharon, and the product delivered has met your expectations. Your review has been shared with Sharon, and we would like to thank you for your revised comments.
If you need any further assistance or any information, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Can't complain about the servise. Kept informed about delivery and when I thought there were missing pieces, theyt were efficient and responsive. (It turned out that I had everything and nothing was missing, but I'm convinced they would have helped and resolved any issue.)”
Good Afternoon,
Thank you for taking the time to leave your kind feedback.
We are pleased to hear that you were kept informed throughout the delivery process and that your queries were responded to satisfactorily. It’s great to know that you felt supported, and we’re always here to help with any issues that may arise.
We aim to not only provide excellent service but to go beyond, and we are glad that this has been met for you. If you require any further assistance or any information, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for your sharing your fantastic review with us.
We’re delighted to hear that you loved the display model and found our sales team extremely helpful. Your satisfaction is very important to us, and we look forward to delivering your new garden building soon. If you have any questions in the meantime, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your feedback on your chosen Garden Shed.
We are glad to hear that you are pleased with the building and the completed outcome. If you need any assistance or have any questions, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“I bought a 10 x 8 "Sun" potting shed two years ago. Very soon after installation (by your team) on to a new purpose-built concrete slab, I also had it insulated, lined with plywood. The door lock & fittings had to be upgraded and re-fitted. Then it was painted inside & out with top quality oil based outdoor paint. All this was needed to bring it up to an acceptable quality and make it fit for purpose/weatherproof.
Before this, the basic shed I bought from you was poor with gaps in the pre-fabricated panels which also did not line-up properly, more than 20 knot holes in the boards that I could see the light through (that all had to be individually filled), badly fitting/wrongly sized window frames and battens and poor quality fixtures & fittings. I was not expecting the shed to be so basic and badly made. Everything was cheap and flimsy. The 2 men who installed the shed were unskilled & slapdash. They clearly did not know, and had no training on, how to put the shed together and just bodged it. Apart from everything else, when they left I found the door and lock did not fit and some of the battens to hold in the windows had been broken or left off completely. One pane of glass was missing.
Finally last week the roof felt tore apart and ripped off completely. I have had new EPDM roofing put on in its place.
So I have spent a lot of time and money to upgrade a poor quality shed that was not cheap. I thought your customers would like to know what they are buying and what they will need to do to bring their shed up to an acceptable standard.”
Good Afternoon,
Thank you for your detailed feedback regarding your experience with the Potting Shed.
We are sorry for the disappointment caused by your order from the initial installation and the concerns that were raised from the installation. We aim to provide excellent service, and we are sorry that it was not met with your order.
We are unable to find any communication from you following the installation and the concerns you have highlighted in your review. Had we been made aware within 14 Days of the installation, we would have looked into this for you to assist you with the concerns you had with your potting shed.
If you do require any assistance, please do not hesitate to contact our Customer Care Team who remain at hand to help.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your wonderful feedback with us.
We are thrilled to hear that you found the delivery and the customer service, both during and after your purchase, to be professional and helpful. Providing excellent service is our priority, and it’s rewarding to know we met your expectations. If you need any assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave us with your positive feedback.
We’re so pleased to hear that you found our delivery service to be polite and quick. We aim to provide excellent service, and it’s great to know we succeeded in your case. If you have any questions or need any assistance, our Customer Care Team is always here to help.
Kind Regards,
elbec Garden Buildings.
