Good Afternoon,
Thank you for sharing your lovely review with us.
We are thrilled to hear that putting your garden building together was straightforward and that it was just what you wanted. It’s always wonderful to know that you are satisfied with the final outcome of your chosen garden feature. If you have any questions or need assistance, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Product arrived damaged, I offered to replace the damaged part in return for a £30 refund - this was accepted but over 6 weeks later the refund still hasn’t been received.
The product itself was disappointing and wasn’t robust at all. I had to add in several extra timber supports to make it stronger.”
Good Afternoon,
Thank you for taking the time to share your thoughts with us.
We are sorry to hear about the issues you've encountered with damage to the product. Your experience is important to us, and we understand how frustrating this must be. We are committed to addressing your concerns, so please contact our Customer Care Team for further assistance.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your wonderful review with us.
We are delighted to hear that you found the service and delivery met your expectations. Your support means a lot to us. If you have any questions or need help, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your fantastic comments with us.
We are thrilled to hear that you are very pleased with both our product and service. Your satisfaction is our top priority, and it’s wonderful to know we met your expectations. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Although my husband did manage to assemble the shed, he found the instructions unclear to follow. Twice as many screws as required. Also the main doors and shelving units also had to be shaved in order to actually fit in. Luckily my husband is experienced and had the tools to do it. Lovely now that it is up. I have painted it too.”
Good Afternoon,
Thank you for taking the time to share your experience with us.
It is great to know that the garden building is standing proudly and that you have added your personal touch with some painting. If you need any assistance or have enquiries, our Customer Care Team remains at hand to offer any help you need.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your excellent feedback.
We are thrilled to hear that you are enjoying your new greenhouse and that it perfectly meets your expectations. It is great to know that you found our service to be excellent. Your satisfaction truly means a lot to us, and we're here to assist you if you need any information or assistance, as our Customer Care Team remains at hand.
Kind Regards,
elbec Garden Buildings.
“We received the item on the date and time we chose. Competitively priced. Very helpful delivery driver. Great product and we are very happy with the result.”
Good Afternoon,
Thank you for leaving your fantastic review with us.
We are delighted to hear that your item arrived right on schedule and met your requirements. It is great to know that our delivery driver provided you with the service you exptected, and we are thrilled that you are happy with your purchase. Your satisfaction means the world to us. If you have any questions or need assistance, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your excellent review with us and your recommendation.
We are thrilled to hear that you were pleased with the delivery of your order and delighted to know that our service has met your expectations. Your satisfaction is our top priority, and we are glad to know that this was met by your order. If you have any questions or need assistance, feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your comments with us.
We are sorry to hear about the crack in the boards that is allowing daylight through, and to help you with your concern, please contact our Customer Care Team who will be able to assist you further.
Kind Regards,
elbec Garden Buildings.
“Item was exactly as described and arive very quickly. Very impresed with this company and would definitely recommend them if you want a small greenhouse and dont have a massive budget.”
Good Afternoon,
Thank you for sharing your wonderful review with us.
We are delighted to hear that your item arrived quickly and was just what you expected. It’s great to know that you found our service impressive and that our products fit well within your budget. We appreciate your recommendation and our Customer Care Team remains available if you have any enquiries or need assistance.
Kind Regards,
elbec Garden Buildings.
“I am happy with my storage shed which I bought from Elbec. I arrived quickly, the delivery gentleman was very helpful and informative. I assembled the shed quite quickly and it looks really good. "Big thank you Elbec".”
Good Afternoon,
Thank you for taking the time to leave your fantastic review.
We are thrilled to hear that you're satisfied with your new storage shed and that the delivery went smoothly. Our team takes pride in providing helpful service, and it’s wonderful to know that your assembly process was quick and easy. If you need any assistance or have questions, please don't hesitate to contact our Customer Care.
Kind Regards,
elbec Garden Buildings.
“I took the delivery option expecting to assemble a small number of components. However, I discovered you needed a couple of spare days, two people and plenty of skill and energy. There are a large number of components and a very thick manual and the good news was that except for a few missing bolts it was a complete kit. NOT FOR THE BEGINNER OR FEINT HEARTED! Structurally it is not a sturdy shed and best not positioned in a windy location.”
Good Afternoon,
Thank you for sharing your experience with us.
We offer our apologies that you found the assembly was not straightforward for you and that the item did not meet your expectations. If you have any concerns or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your review with us.
We are glad to hear that the item arrived and met your expectations regarding the delivery time frame. Our team strives to provide a seamless experience, and it's always rewarding to know we've met our customers' expectations. If you have any questions or need assistance, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Excellent service from start to finish. I had made a mistake when ordering, one phone call and an email and everything was sorted. Great communication and fast turnaround. Delivery was excellent, on time - actually early from time slot given.”
Good Morning,
Thank you for taking the time to share your excellent review with us.
We are pleased to hear that you had an excellent experience from start to finish. Our team works hard to ensure smooth communication and timely delivery, so it’s great to know that our team has met your expectations. If you need further assistance or any information, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your wonderful feedback with us.
We are delighted to hear that you're pleased with your purchase and that our delivery service met your expectations. It is always our aim to provide quality products and prompt service. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for providing your fantastic review with us.
We are delighted to hear that you found the shed straightforward to assemble and that it met your expectations. Your recommendation means a lot to us, and we're always here to help. If you need any assistance or information, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“We have ordered fence panels twice now and the quality is excellent. Customer service is super and we were kept updated at all times. We could track where our delivery was and the eta at any time. Highly recommended.”
Good Morning,
Thank you for taking the time to share your experience with us.
We’re thrilled to hear that you are satisfied with the fence panels and that our customer service team kept you informed throughout the process. It's always our goal to ensure a smooth delivery experience, and your recommendation means the world to us. If you need assistance or any information, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave your comments with us.
We offer our apologies for the incorrect pack supplied, and we understand how frustrating that can be. If you require assistance or need to discuss this further, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Poor quality, various parts broken or missing, and instructions poor too.
Cheapest possible materials have been used and the window is very thin plastic.
Padlock supplied was too big to fit the hasp.
Very disappointed.”
Good Afternoon,
Thank you for your feedback regarding your recent purchase.
We are truly sorry to hear about the issues you've experienced with the item that you have had delivered. We aim to provide excellent service and an item you are satisfied with, and we regret that we fell short in your case. Please feel free to contact our Customer Care Team if you need any assistance.
Kind Regards,
elbec Garden Buildings.
“Very pleased with product, delivered on time, we did have small problem with door hinges missing from our pack however contacted Elbec and missing parts were received 2 days later.”
Good Morning,
Thank you for sharing your wonderful review with us.
We are pleased to hear that you are satisfied with the product and that it was delivered on time. It’s great to know our team was able to assist you swiftly with the missing parts. Your feedback is appreciated and motivates us to continue providing excellent service. Should you need anything else in the future, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
