“We bought and paid for a 10 x 8 shed as if was being constructed we realised it was 8x8 at this stage to late to take down without damaging it
Wrote a complaint STIIL WATING FOR A REPLY!!!”
Good Morning,
Thank you for taking the time in sharing your experience with us.
We apologise for the confusion regarding the size of your shed. We understand how disappointing this situation can be, and it's certainly not the level of service we aim to provide. Your feedback is important and has been taken on board seriously. We also regret any delay in our response to your complaint; we appreciate your patience as we work to assist you. If there’s anything else you would like to discuss, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for sharing your excellent review with us.
We are thrilled to hear that you had a seamless experience from order to delivery. Your satisfaction means a lot to us, and we appreciate your kind words. If you ever need assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave us with your fantastic review.
We are thrilled to hear that you found great value in our products and that our service met your expectations. Your satisfaction is our top priority, and your feedback motivates us to continue providing the best experience possible. If you need any assistance or have questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your wonderful review.
We are pleased to hear that everything went smoothly with your shed purchase and that our communication met your expectations. It is great to know that you’re happy with your order and the completeness of the package. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your experience.
We are truly sorry to hear about your disappointment with our customer service. This is not the level of support we strive to provide, and we appreciate your feedback. We are constantly looking for ways to improve, and your comments will help us in that effort. If there's anything specific you would like to discuss, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Customer support helped me with the options pre-purchase. It's so refreshing to buy a large item and have everything go to plan with order & delivery. Think I'll be ordering some new planters next!
I do recommend elbec.”
Good Morning,
Thank you for taking the time to leave your fantastic review.
We are delighted to hear that our customer support was able to assist you in exploring your options before your purchase, and that everything went smoothly from ordering to delivery. It is always great to know our customers have a positive experience with us. We look forward to helping you with your new planters, and if you have any questions in the meantime, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your concerns with us.
We are truly sorry to hear that you are still waiting for your product and having to chase for updates. We understand how frustrating this can be, and we appreciate your patience in the meantime. Your feedback is important to us, and we are actively working to enhance our communication. Please do not hesitate to contact our Customer Care Team for immediate assistance.
Kind Regards,
elbec Garden Buildings
“Very good value for money. Gavin and Tee were brilliant placing the panels exactly where I wanted them without being asked. Only issue is that the roof panels did not have the overhang as shown on your site. Can someone give me a bell please?”
Good Morning,
Thank you for sharing your excellent review with us.
We’re glad to hear that you found our service has met your expectations, and that the team placed the panels right where you wanted them. We apologise for the oversight regarding the roof panel overhang, and we appreciate your feedback on this matter. If you have any questions or need assistance in the meantime, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Excellent arch, easy instructions to follow. Delivery was always updated via text to ensure you were fully aware when it would be arriving.
Great company to deal with and will use again.”
Good Morning,
Thank you for taking the time to leave your fantastic review.
We are thrilled to hear that you found the arch easy to assemble and appreciated the clear instructions. It’s wonderful to know that our delivery updates kept you informed throughout the process. Your kind words about our company mean a lot, and we look forward to serving you again in the future. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for sharing your wonderful review with us.
We are thrilled to hear that everything went smoothly for you and that you would recommend us. Your support means a lot to our team. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“The Palram greenhouse was delivered promptly and everything was in good order. The erection of the greenhouse did take 11/2 days but it is just what was wanted at a good price”
Good Morning,
Thank you for taking the time to share your positive review with us.
We are delighted to hear that your greenhouse arrived promptly and in good condition. It’s fantastic that it turned out to be just what you were looking for. We appreciate your patience during the assembly process, and if you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Great looking greenhouse, perfect size, absolutely awful to put together!! We have put together many sheds, storage boxes, playhouses, greenhouses, coops and hutches over the years, but this one took us 3 days!! Things that needed screwing on but 3 steps later told you to take it off again, bits that made no sense at all, bits that don't fit together properly and instructions that were about 40 pages long 🤦‍♀️ Definitely won't be buying this brand again”
Good Afternoon,
Thank you for taking the time to share your experience with us.
We are glad to hear you love the look and size of your greenhouse, though we are truly sorry to learn about the challenges you faced during assembly. Your feedback regarding the instructions and assembly process is invaluable and will be taken on board. If you require any assistance or if you have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for sharing your wonderful review with us.
We are so pleased to hear that you are delighted with the product and that our service met your expectations from start to finish. Your satisfaction is our top priority, and it is fantastic to know we could provide you with a great experience. Should you have any questions or need assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for sharing your kind review with us.
We are thrilled to hear that you experienced excellent service. Your satisfaction is our priority, and it’s great to know we met your expectations. If there’s anything more we can assist you with, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“The particular garden storage I purchased is of extremely poor, quality. Cheap , flimsy and dreadful. I had to angle grind the panels to get them to fit ! I'm 64 yrs old, it is in my top 5 of worst purchases. Just think of how much rubbish I've bought in all those years!!”
Good Afternoon,
Thank you for sharing your feedback regarding your recent purchase.
We are genuinely sorry to hear that the garden storage did not meet your expectations and that you encountered difficulties during assembly. It’s concerning to know that it has turned out to be one of your worst purchases, and we truly appreciate you bringing this to our attention. If you would like to discuss your experience further, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for your feedback regarding your order.
We sincerely apologise for the lack of communication about your delivery. We understand how frustrating this must be, and it is certainly not the standard we aim to uphold. Our team is committed to improving our processes, and we appreciate your input. Please feel free to contact our Customer Care Team for assistance.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for sharing your fantastic review with us.
We are thrilled to hear that you experienced speedy delivery and found our customer service to be excellent. It’s great to know that the assembly instructions were helpful as well. Your recommendation means the world to us. If you need any assistance or have any queries, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your fantastic review.
We are delighted to hear that you’re enjoying your summerhouse and that you found the assembly straightforward. It’s great to know it looks great in your space. If you have any questions or need assistance, feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your wonderful comments.
We are delighted to hear that you’re satisfied with your new greenhouse and found it easy to assemble. Your feedback means a lot to us, and it’s great to know our products are meeting your expectations. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave your kind review.
We are pleased to hear that you experienced fast delivery. Your satisfaction is important to us, and we appreciate you taking the time to share your thoughts. If you need any assistance or have any enquiries, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
