“Ordered fence panels. Polite and knowledgeable staff member on the phone. Hoping the panels will be worth the wait and money. Panels received. Poor quality, cheap and nasty and nothing like the quality implied or detailed in their website pictures..Wickes sold the exact same panels and a bit cheaper.”
“Elbec delivered what they promised. They confirmed the delivery date and installation date and all happened that way. The team was professional at all times and very helpful. Can highly recommend their services.”
Dear Michael,
It's great to hear that any issues you encountered were promptly addressed, and replacement sections were sent without any problems.
Customer service and support are crucial aspects of a positive shopping experience.
Thank you for choosing our services!
Best wishes,
elbec garden buildings
Dear Phil,
Thank you for your kind words regarding our delivery driver's service. We appreciate your understanding about the delay due to bad weather. The safety of our customers and their purchases is our top priority.
We hope the weather clears up soon so you can enjoy your new addition to the garden. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out.
Best wishes,
elbec garden buildings
“A good quality shed. For the price I was very surprised, although I did get it at a Sale price. Good quality workmanship in this Shiplap shed. Everything that was supposed to be there was there. And the instructions were easy to follow .I have glazed it rather than use the plastic window.”
“But disappointed it was slightly different from model.the door doesn't close properly have to slam it. It should be a two man delivery or it can be damaged on the edges as it is very heavy. But it is lovely and I would buy again”
“The fence panels I wanted were out of stock (there was an estimated date of when they would be available again) and I clicked the link to be emailed when they were due to come back into stock. On the estimated availability date I received an email to advise me that they were back in stock. Online I ordered 4x 3ft High (915mm) Mercia Waney Edge (Lap) Pressure Treated Fence Panels. Website was easy to use, and I received an email acknowledging my order. 30 mins later I received an email from Mercia GP containing a link to book my delivery date. I selected the first available date available on their system that met my own availability (10 days/8 working days from booking date). The afternoon before my expected delivery date I received an email confirming delivery ("has now been picked and is ready for delivery"). At 06:47 on the delivery day I received an email advising estimated time slot between 05:35 - 07:35. Driver arrived at 08:15 and was very friendly and unloaded the fence panels to our driveway. The four 3ft High (915mm) Mercia Waney Edge (Lap) Fence Pressure Treated Panels were quickly slotted into the existing concrete posts two days later. Would highly recommend.”
“Never used this company but ordering eas very easy. We have received confirmation of order, confirmation of day slot for delivery and have been advised that we will receive further communication regards delivery time On the whole great service. Would have no problem in suggesting this company for anyone to use.”
“Delivery on time order complete no problem. Easy to assemble the shed and it looks great. I managed on my own just used a few bits of batten to hold things in place when needed.”
“Your delivery driver was a bit special. Very helpful, very amenable and a credit to your business. The product was exactly as described - but the auto opener broke within days of installing it and I have been unable to fix it. It was installed in accordance with the instructions. After a very brief email exchange with the suppliers I am advised that this will be replaced. Great service and I would recommend this company to anyone.”
Dear Stuart,
Thank you so much for your fantastic review!
We are thrilled to hear that you had a positive experience with our delivery driver. We pride ourselves on providing helpful and amenable service, so it is delightful to know that our driver was a credit to our business.
We are also glad that the product lived up to your expectations and was exactly as described.
We apologise for the inconvenience caused by the broken auto-opener.
Thank you for recommending our company to others. Word-of-mouth referrals mean a lot to us, and we're grateful for your trust and confidence in our service.
Should you have any further questions or need assistance, please do not hesitate to reach out to us.
We are always here to help.
Thanks again for choosing elbec garden buildings!
Best wishes,
elbec garden buildings
“Excellent quality summerhouse, value for money. Good quality floor, I've seen more expensive summerhouses with less sturdy flooring. Only took half a day to erect. Delivery was on day and time given. Would definitely buy from Elbec again. Phil W Stoke on Trent”
“Kept well informed along the way re delivery. On the day, delivery was made by Paul the driver on time and he was very helpful. The instructions re construction look comprehensive and easy to follow and although not up yet the parts of our new summerhouse/shed look very good quality.”
Dear Manuel,
Thank you for taking the time to share your feedback with us. We're pleased to know that your item was delivered on time. However, we apologise for any inconvenience caused by the parts of the bench being bent.
Our team is committed to ensuring the satisfaction of our customers, and we'd like to make things right for you.
Please contact our customer service team with more details about the bent parts, and we'll arrange for suitable solutions, whether it's replacements or any other necessary steps.
Thank you for bringing this to our attention, and we appreciate your understanding!
Best wishes,
elbec garden buildings
“The 7xy corner Summerhouse exceeded expectations in both design and quality. Your Shire installation team were thoroughly professional. Their expertise was evident and their friendly and helpful advice and insights were very well received. Well done Shire and Elbe”
