“Purchased the 3m x 3m Mercia Corner Log Cabin. Ordering process was straight forward, I really liked that the price advertised, is actually the price. Other websites advertise a price, but then you realise the felt isn’t included or the glass isn’t included for the windows. Delivery was selected, I was kept up to date with text messages and emails, arrived very promptly on time, the delivery driver was fantastic. Instructions very clear and easy to follow. There was an issue with the roof trusses, they had been incorrectly pre-screwed together at the wrong point and one was also cut incorrectly. This took a little time to fix, had I not had experience frame building and also own a chop saw, I may have struggled. Bar that, it took me a day to build it solely. Other issues were there not being enough screws supplied but again, a trip to my local screwfix sorted this. All in all I’m very much satisfied with my purchase, I’ll be honest, when ordering I’d seen a few mixed reviews and your social media was also constantly being trolled by I presume a pervious customer calling you a liar on every post. It did make me panic a little but I’m pleased to hold out and see what was delivered. Thrilled with the finish article.”
Dear Mr Mackinder,
We're pleased to hear that overall, you had a positive experience with the purchase of your 3m x 3m Mercia Corner Log Cabin from us.
It's great that the ordering process was straightforward, and you appreciated the transparency in pricing.
While it's unfortunate that you encountered some issues with the roof trusses and the number of screws, we are glad to hear that your experience in frame building helped in resolving those matters.
Thank you for your understanding and for taking the time to share your feedback.
If you have any further questions or if there's anything else we can assist you with, please feel free to reach out.
Enjoy your new log cabin!
Best wishes,
elbec garden buildings
Dear Ken,
We're delighted to hear that you found the product to be excellent, especially considering the price.
If you have any more comments or if there's anything else you'd like assistance with, feel free to let me know.
Enjoy your purchase!
Best wishes,
elbec garden buildings
Thank you so much, Paul, for your five-star rating!
We are delighted that the product fits together very well and that you are pleased with it!
We really appreciate your feedback!
Best wishes,
elbec garden buildings
Dear Ian,
We are so glad to hear that your elbec garden building arrived sooner than expected and that the quality and communication between you and the delivery team were on point.
We appreciate the kind words and hope you continue to have a great experience!
Best wishes,
elbec garden buildings
Dear Mr Williams,
We are glad to hear that the delivery was great and that everything arrived on time and the instructions for the shed were easy to follow.
We really appreciate your feedback and thank you for your continued support!
Best wishes,
elbec garden buildings
Dear Jodie,
Thank you for your four-star rating!
We're glad you thought the buildings were good value for the price.
However, we're sorry to hear about the minor imperfections you noticed but we hope you're still satisfied with your purchase overall!
Best wishes,
elbec garden buildings
“The wood/log store we purchased was fine until we started to put the top panel on. The majority of the horizontal slats had bowed and we had to use extra nails and screws in order to get them flat, to stop rain water getting underneath and dripping onto the logs. For the money we paid, I was expecting all the wood to be in good condition.”
Dear Daniel,
We are elated that you appreciate our quick delivery!
We always strive to ensure our customers have a good shopping experience with us.
Best wishes,
elbec garden buildings
Dear Mrs Baldwin,
Thank you so much for your rating and kind words about our elbec garden buildings!
We appreciate your feedback and we're so glad you were pleased with its quality and price point.
It's also great to hear the delivery guy was punctual and had a good attitude - we like to offer people the best service we can!
Best wishes,
elbec garden buildings
“Installation was really easy with excellent easy to follow instructions. We were missing a couple of pieces of wood that run down either side of the door. Called it through and followed up with an email then received at later date. So even if it goes slightly wrong it was corrected easily. Great job ?”
Dear Paul,
Thank you so much for your 5-star rating!
We are so glad to hear that the installation of our product had excellent easy-to-follow instructions.
We apologize that you were missing a couple of pieces of wood that run down either side of the door, but we are glad that we were able to resolve the issue quickly and easily.
We appreciate your feedback and we are glad that our team could perform a great job!
Best wishes,
elbec garden buildings
Dear Robert,
We are happy to know that you found the experience of choosing and ordering easy and that the fast delivery met your expectations.
We are pleased that everything was included in your purchase.
We look forward to hearing your feedback again soon!
Best wishes,
elbec garden buildings
Dear M K,
Thank you so much for your five-star rating!
We're so glad to hear that you had a positive experience with our services and that everything went as promised.
Your kind feedback makes us so proud and we appreciate your positive review.
Best wishes,
elbec garden buildings
Dear Sharon,
Thank you so much for your 5-star rating!
We're so pleased to hear that everything went smoothly from ordering, payment and delivery of the item.
We really appreciate your feedback and hope you're enjoying your purchase!
Best wishes,
elbec garden buildings
“Really good quality sheds.Well worth the money .Delivery staff very helpful and easy to put together.This is my third shed and possibly not my last .”
Mr Eastwood,
We are very pleased to hear about your positive experience with the quality of sheds, value for money, helpful delivery staff and easy assembly.
We are happy that you are so satisfied with us, and look forward to even more in the future!
Best wishes,
elbec garden buildings
Dear David,
We love hearing that our product works perfectly in your garden and that you were satisfied with our customer service.
We are very appreciative of your kind words!
Best wishes,
elbec garden buildings
Dear John,
We're thrilled to hear that your purchase was straightforward, and delivered on time and that you are satisfied with the product.
If there's anything else we can assist you with or if you have additional feedback, please feel free to reach out.
Thank you for choosing our service, and we hope the product serves you well!
Best wishes,
elbec garden buildings
Dear Barry,
We're pleased to hear that your delivery was on time and that you had a positive experience with our friendly driver.
It's great that the shed was offloaded and placed exactly where you wanted it.
If there's anything more we can assist you with or if you have further comments, please feel free to reach out.
Thank you for choosing our service, and we appreciate your feedback!
Best wishes,
elbec garden buildings
“The arbour and arch were first class quality and well worth the extra wait - this was the only reason I didn’t give five stars! They’re both now assembled, painted and in position - perhaps the assembly instructions could have been more precise, but that might be nitpicking!”
Dear Arthur,
We're delighted to hear that you find the arbour and arch to be first-class quality and well worth the wait!
We appreciate your feedback regarding the assembly instructions and will consider this for future improvements.
Thank you for choosing our products, and we hope your arbour and arch bring joy to your outdoor space!
Best wishes,
elbec garden buildings
Dear Sarah,
We're delighted to hear that the delivery was earlier than expected and that the metal shed is exactly what you needed.
Customer satisfaction is our goal, and we're glad we could meet your expectations.
If you have any more comments or if there's anything else we can assist you with, please feel free to reach out.
Thank you for choosing our service, and we hope the metal shed serves you well!
Best wishes,
elbec garden buildings
“When constructing the Arbour we found that the seat and backrest were twisted. We could not get them to lie flat. We had to discard them and construct our own seat and back rest. The angle of the back rest as supplied when fitted meant that the seat was too narrow to comfortably sit on. 1 small angle bracket was supplied to hold the roof panels together. Before making this review I phoned company to raise issues was promised call back but never happened.”
