“Really good quality very sturdy .
No instructions given for building of the arbour which made the build difficult .
Good service from first call to order to delivery . Will use this company agsin .”
Dear Mr Steven,
We're thrilled to hear that you found the arbour to be of really good quality and very sturdy.
We apologize for any inconvenience caused by the lack of instructions for the build.
Your feedback is valuable, and we'll use it to improve our processes.
We're glad to hear you had a positive experience with our service from your first call to delivery.
We appreciate your understanding, and we look forward to serving you again.
Thank you for choosing our company!
Best wishes,
elbec garden buildings
Dear Mrs Joanna,
We're delighted to hear that you are happy with your product and that it arrived on time as promised.
Customer satisfaction is our priority, and we appreciate your positive feedback.
Thank you for choosing our product, and we hope it continues to meet your expectations!
Best wishes,
elbec garden buildings
“It's difficult to give 5* when everything is a straight-through process....However, when you have a problem, that's how you observe excellence and can be delighted with how it's resolved.
My issue was not with Elbec as a provider of the shed, but more with Shire (the makers of my shed), but Elbec took full control on my behalf, gave me regular updates via email and follow-up calls to keep me informed.
Not everything can be right first time in life and how issues are dealt with, is a differentiator between providers; so if you're dealing with a company that has an excellent customer service approach, then even if you're the 0.1% that has a problem, you know the experience will be worry free and to me that certainty is 5*”
Dear customer,
We truly appreciate your thoughtful feedback!
We understand that the true measure of excellence often lies in how issues are handled.
We're glad we could assist you with the challenges you faced, and we're delighted that our customer service approach provided you with a worry-free experience.
Thank you for recognizing our efforts and giving us a 5-star rating.
If there's anything else we can do for you in the future, please don't hesitate to reach out.
Your satisfaction is our priority!
Best wishes,
elbec garden buildings
Dear Kevin,
Thank you for your feedback!
We're pleased to hear that you had a positive experience with our easy online service and that your wooden shed was delivered on time.
If you have any more comments or if there's anything else we can assist you with, please feel free to reach out.
We appreciate your business, and we hope you enjoy your new shed!
Best wishes,
elbec garden buildings
“This shed is excellent building requires 3 people mainly 2 to hold it together while 1 fixes parts as when building it seems quite flimsy but once you get everything in and tighten it all up it’s solid. Great investment I won’t need to go to the hassle of treating it every year or 2. Advice for building take some time to sit all the part’s out separately and read the instructions it makes things so much quicker and easier. The company is very professional had numerous updates on delivery and plenty of information highly recommended. Thanks”
Dear customer,
We appreciate your detailed feedback!
It's wonderful to hear that you found the shed to be excellent once fully assembled.
Your advice about taking time to organize and read the instructions is valuable for a smoother building process.
We're thrilled to know you had a positive experience with our company, from delivery updates to information provided.
Thank you for your recommendation, and if you ever need further assistance, feel free to reach out.
We're here to help, and we hope you enjoy your solid and low-maintenance investment!
Best wishes,
elbec garden buildings
“Summer House is really lovely. Great quality. Nice compact sections make it easy to handle and prepare. The driver was on time to the minute as informed and very helpful. Extremely pleased with the purchase.”
Dear Mr Jonathan,
We're thrilled to hear that you love your summer house!
It's great to know that the quality meets your expectations and that the compact sections made handling and preparation easy.
We're also pleased to hear that our driver was punctual and helpful.
Your satisfaction is our priority, and we appreciate your positive feedback.
If you have any more comments or if there's anything else we can assist you with, please feel free to reach out.
Enjoy your beautiful summerhouse!
Best wishes,
elbec garden buildings
Dear Mrs Ruth,
We appreciate your kind words!
It's great to hear that you received excellent service.
We strive to be accessible and helpful whenever you need assistance!
Thank you for choosing our service, and we look forward to serving you in the future!
Best wishes,
elbec garden buildings
Dear customer,
We're delighted to hear that your order arrived quickly and on time!
Providing efficient and timely delivery is important to us.
Thank you for choosing us, and we appreciate your business!
Best wishes,
elbec garden buildings
Dear Mr. Harry,
Thank you for your kind words! We're thrilled to hear that your experience was perfect.
If you ever need anything else, feel free to reach out. We appreciate your support!
Best wishes,
elbec garden buildings
Dear Mr William,
Thank you for your fantastic review!
We're delighted to hear that you found our service excellent and our value great.
We strive to provide top-notch service, and your feedback means a lot!
Best wishes,
elbec garden buildings
Dear Mr Stephen,
We're thrilled to hear that assembling our log storage rack was easy for you!
Thank you for noticing the quality of the construction.
We take pride in delivering well-crafted products!
If you ever have more feedback or need assistance in the future, don't hesitate to reach out.
Best wishes,
elbec garden buildings
“This company is professional from start to finish. Communication was good, appointment times were sent and met each time, from the delivery to the erecting of the summer house. We would highly recommend.”
Dear Phill,
We're delighted to hear that assembling your 10x8 shed was a breeze!
Making the installation process easy for our customers is a top priority for us.
Thank you for choosing our product!
Best wishes,
elbec garden buildings
Dear customer,
Thank you for your positive feedback!
We're pleased to hear that you had a very good experience.
Your satisfaction is our priority, and we appreciate your support!
Best wishes,
elbec garden buildings
Dear Mr Joseph,
We're delighted to hear that you had a very good experience with us!
It's fantastic to know that our assistance was helpful and knowledgeable.
We aim to provide polite and personable service to our customers.
If you ever have more questions or need assistance in the future, don't hesitate to reach out.
Thank you for choosing us!
Best wishes,
elbec garden buildings
Dear Mrs Louise,
Thank you for your kind words!
We're thrilled to hear that you found our team very friendly and efficient.
Providing excellent service is important to us, and your feedback is truly appreciated.
We value your business!
Best wishes,
elbec garden buildings
Dear Mrs Pat,
We're delighted to hear that your greenhouse was delivered as promised and that the assembly was easy for you.
It's great to know that it looks good as well!
If you ever need further assistance or have additional feedback, feel free to reach out.
Thank you for choosing our greenhouse, and happy gardening!
Best wishes,
elbec garden buildings
Dear Paul,
Thank you for your positive feedback!
We're thrilled to hear that you found our product well-made and easy to assemble.
If you ever have more projects or need assistance in the future, don't hesitate to reach out.
We appreciate your support and hope you enjoy your well-crafted item!
Best wishes,
elbec garden buildings
“Delivered, as arranged, with full assembly instructions. Was assembled the next day by local tradesmen. There were no missing parts & the finished shed is roomy & robust. Just what I wanted.”
Dear customer,
We're thrilled to hear that your shed was delivered as arranged and that the assembly process went smoothly with the provided instructions.
It's great to know that local tradesmen were able to assemble it promptly and that you have a roomy and robust finished shed - just what you wanted!
If there's anything more we can do for you or if you have further feedback, feel free to reach out!
Best wishes,
elbec garden buildings
“The product was delivered on time as was the erection of the shed. On both occasion's the staff were courteous and informative.
I would certainly recommend your company to anyone thinking of buying a garden shed.”
Dear Mr Peter,
Thank you for your glowing feedback!
We're delighted to hear that both the delivery and the erection of your shed were on time.
It's great to know that our staff was courteous and informative throughout the process.
We truly appreciate your recommendation and are thrilled to have met your expectations.
If you ever need anything in the future or have further feedback, please don't hesitate to reach out.
Thank you for choosing our company!
Best wishes,
elbec garden buildings
