“They delivered on time and with care. The building was complete and although the instructions didn't detail every single step, it's 4 sides and a roof! Once built, it is sturdy enough and suits my needs.”
Dear Chris,
Thank you for taking the time to share your experience with us.
We're glad to hear that your delivery was on time and that the building met your expectations. Your feedback is valuable to us, and we appreciate your understanding of the instructions.
We're here to help, and we hope you enjoy your sturdy new building for years to come!
Best wishes,
elbec garden buildings
“Great service Everyone I spoke to very helpful nothing too much trouble. It’s nice to call a company and actually speak to someone Wouldn’t hesitate to use them again From order to delivery excellent all the way through thank you”
Dear John,
Thank you for your kind words! We're happy that you had a positive experience with our service.
At elbec, we strive to provide excellent customer service from the moment you place your order to the delivery of your chosen product.
We appreciate your feedback, and we look forward to the opportunity to serve you again in the future.
Best wishes,
elbec garden buildings
“We ordered a Hampton Corner Summerhouse back in the summer. We are delighted with the building, although the company sent to erect the building were slow in responding and once finally it was in place one of the panels dropped within 17 days of installation in August. It has taken copious calls to Shire, the installers, and emails to Elbec to finally sort the problem, which we have been told was a direct result of the initial bad installation made. I cannot fault Elbec, who have been quick to respond each time and have followed up my pleas by chasing Shire. I truly believe that without the persistence and tenacity of Shaun at Elbec we would still be waiting for a return visit. I was not even surprised when the date scheduled for the return visit went without Shire arriving, or ringing to say why they had not come. Shaun followed it up for me after checking to see if we were happy with the repair and finding it had not been done, and hey presto, Shire came out two days later! Thankyou Shaun!”
Dear Shirely,
We sincerely apologize for the challenges you faced with the installation and subsequent repair of your Hampton Corner Summerhouse.
We're grateful for your understanding and appreciate your kind words about Shaun's persistence and tenacity.
Customer satisfaction is our priority, and we're pleased we could assist in resolving the issues.
Thank you for choosing elbec, and we hope you can now fully enjoy your summerhouse!
Best wishes,
elbec garden buildings
Dear Sophie,
Thank you for sharing your positive experience with us! We're thrilled to hear that your delivery was on time and that you've successfully assembled and are now enjoying your purchase.
If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to let us know.
We appreciate your business and hope you continue to enjoy your elbec garden building!
Best wishes,
elbec garden buildings
Dear Richard,
Thank you for taking the time to share your experience!
We're thrilled to hear that your product met your expectations and that our communication and delivery process were to your satisfaction.
If you ever have more projects or need assistance, don't hesitate to get in touch.
Best wishes,
elbec garden buildings
“I was very happy with my purchase from elbec. I had plenty of choices for delivery which suited me fine. I purchased a summer house with side shed. Very happy with everything. Thanks again.”
Dear David,
Thank you so much for your positive feedback!
It's great to hear that you had a seamless experience with your purchase and that the delivery options worked well for you.
We hope your summerhouse with the side shed brings you joy and meets all your expectations!
Best wishes,
elbec garden buildings
“Bought this for a Xmas present for my 3 grandchildren. Certainly looks good but could have done with having a bit more head height. Delivery was first class and built with ease. Would certainly recommend.”
Dear Customer,
Thank you for choosing elbec garden buildings for your purchase and for sharing your feedback.
We're delighted to hear that the product looks good and that the delivery and assembly went smoothly!
Regarding the head height, we appreciate your input. Customer feedback is crucial for us to enhance our products. If there's anything specific you'd like us to note for future improvements, please feel free to share.
We hope your grandchildren enjoy their new space, and we're here if you have any more questions or future needs.
Best wishes,
elbec garden buildings
Dear MDP,
Thank you for taking the time to share your experience. We apologise for any inconvenience you faced with the shed, but we're pleased to hear that our team efficiently resolved the issues!
Customer satisfaction is our top priority, and we appreciate your patience.
If you have any further questions or if there's anything else we can assist you with, please don't hesitate to let us know. We're here to help!
Best wishes,
elbec garden buildings
Dear John,
We're thrilled to hear that you found our product to be a good value for money and that the delivery process met your expectations. Your satisfaction is our top priority, and we appreciate your feedback.
If you have any other comments or if there's anything else we can assist you with, feel free to reach out. We're here to help and look forward to serving you again in the future.
Best wishes,
elbec garden buildings
“Everything exactly as advertised. Whenever I called with a query the phone was answered every time by a human being ? ??? who was able to speak to me with complete assurance. Top marks for the personal touch as well as good quality product and value for money. Also helpful driver at the point of delivery Can’t fault it. Would highly recommend.”
Dear Mrs Hopkins,
Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with our service, found our product to be of good quality and value, and appreciated the personal touch.
Our team strives to provide excellent customer service, and we're delighted that we could assist you with your queries. If you ever have more questions or if there's anything else we can help you with, please feel free to reach out.
We sincerely appreciate your recommendation and look forward to serving you in the future!
Best wishes,
elbec garden buildings
Dear Manuel,
Thank you for taking the time to share your feedback with us. We're pleased to know that your item was delivered on time. However, we apologise for any inconvenience caused by the parts of the bench being bent.
Our team is committed to ensuring the satisfaction of our customers, and we'd like to make things right for you.
Please contact our customer service team with more details about the bent parts, and we'll arrange for suitable solutions, whether it's replacements or any other necessary steps.
Thank you for bringing this to our attention, and we appreciate your understanding!
Best wishes,
elbec garden buildings
Dear Adrian,
Thank you for your positive feedback! We're delighted to hear that you had a good delivery experience and are satisfied with our product.
If you have any further comments or questions, or if there's anything else we can assist you with, please feel free to let us know. We're here to help.
Thank you for choosing elbec garden buildings!
Best wishes,
elbec garden buildings
Dear Michael,
Thank you for your kind words! We're delighted to hear that you found our product, service, and communication to be great. Your satisfaction is our priority, and we're thrilled to have met your expectations.
If you ever have more feedback or need assistance in the future, don't hesitate to reach out.
Best wishes,
elbec garden buildings
“Lovely service from the young man at the garden centre. Very helpful delivery man who arrived on time and made sure everything was where we wanted it. Lastly a beautiful summer house of excellent quality”
Dear Ray,
Thank you for your kind words! We're thrilled to hear that you received lovely service from our team, and we're pleased that the delivery went smoothly.
It's great to know that you're enjoying your beautiful summer house of excellent quality!
If there's anything else you need or if you have further feedback, please don't hesitate to reach out.
Best wishes,
elbec garden buildings
“Shed was delivered earlier than expected with little notice (text message the night before). Fortunately I was at home that day. Overall very pleased and the price was good.”
Dear Richard,
Thank you for your feedback!
It's great to hear that your shed was delivered earlier than expected, and we appreciate your understanding about the short notice.
It's great to hear that you are overall very pleased with the purchase and found the price to be good!
If there's anything more we can assist you with or if you have additional comments, please feel free to let us know.
Best wishes,
elbec garden buildings
“elbec was great and delivery on time driver very helpful. the build of the summerhouse could be better no pride in workmanship, although I am pleased with the over all look of the building.”
Dear Gay,
Thank you for your honest feedback!
We appreciate your positive remarks about our service and timely delivery.
However, we are sorry to hear that you found the build of the summerhouse lacking in workmanship.
Your feedback is valuable to us, and we will certainly take it into consideration as we strive to improve our products. If there are specific aspects that you believe could be enhanced, we would love to hear more details.
We hope that despite these concerns, the overall look of the building meets your expectations.
If you have any further questions or if there's anything else we can do for you, please don't hesitate to reach out.
Thank you for choosing elbec, and we hope you enjoy your new summerhouse!
Best wishes,
elbec garden buildings
Dear Ralph,
Thank you for sharing your feedback with us. We're happy to hear that your order was delivered on time, and you found it easy to erect, resulting in a great look.
However, we apologise for the inconvenience caused by the door latch being a bit flimsy.
Your input is valuable to us, and we'll take note of this issue to make improvements.
If you have any further concerns or if there's anything else we can assist you with, please feel free to contact us.
We appreciate your business and hope you enjoy your new addition to your space!
Best wishes,
elbec garden buildings
“Although there was an issue with the delivery partner, the elbec team stayed in contact, making sure I was kept up to date. All other aspects of getting my summer house were as expected, easy ordering and easy to build!”
Dear Odette,
Thank you for taking the time to share your experience.
We sincerely apologise for any inconvenience caused by the issue with the delivery partner.
However, we appreciate your patience and understanding as we worked to resolve the situation!
We're pleased to hear that, despite the hiccup, your overall experience with elbec met your expectations.
If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know.
We value your business and hope you enjoy your new summerhouse!
Best wishes,
elbec garden buildings
“It was easy to arrange delivery for a convenient day and we were notified of a delivery time window the day before. There was two parts missing. I contacted customer services who arranged their delivery by courier .”
Dear Mrs Dinah,
Thank you for taking the time to share your experience.
We're glad to hear that arranging the delivery was easy for you and that you were informed of the delivery time window in advance.
However, we apologise for the inconvenience caused by the missing parts.
We appreciate your understanding, and we're glad that our customer service team was able to promptly arrange the delivery of the missing parts by courier.
If there's anything else we can assist you with, please don't hesitate to reach out!
Best wishes,
elbec garden buildings
Dear Keith,
Thank you for taking the time to share your feedback. We're glad to hear that you found the product satisfactory, but we're sorry to learn about the challenges you faced during assembly, particularly with the roof.
We understand that the assembly process is a crucial part of the customer experience, and we apologise for any difficulties you encountered.
Your feedback is essential, and we will review the assembly instructions and processes to see how we can make them clearer or more user-friendly.
If you have any specific suggestions or if there's anything we can assist you with regarding the assembly, please feel free to share more details.
We want to ensure that your experience with our products is as smooth as possible.
Thank you for choosing our product, and we appreciate your understanding as we work to improve our offerings!
Best wishes,
elbec garden buildings
