Good Afternoon,
We would like to thank you for leaving your positive review with us.
It is always a pleasure hearing that the level of service that we offer has met your expectations, and we remain at hand should you require any assistance.
Kind Regards,
elbec Garden Buildings.
“Took a while to arrive, and was given less than 24hrs notice of delivery. As well as being delivered various little offcuts that had nothing to do with my purchase, the longest single piece was missing. How, no one knows. It's huge. Anyway, another few weeks of waiting. Customer service were apologetic, but the delay was very frustrating. At the end, the attitude felt very much "You got your stuff - what's your problem?"”
Good Afternoon,
Thank you for taking the time to provide your feedback on your order.
We are sorry that you were not satisfied with the item you have ordered. To help us assist you, you can contact our Customer Care team directly at customercare@elbec.co.uk, please also provide your order reference number when contacting the Customer Care team.
We also thank you for the positive words on our service, as we do aim to provide you with not only a level of service you expect but also to go above.
Kind Regards,
elbec Garden Buildings.
“The quality of this product was poor, obviously nobody checked for faults otherwise they would have realised the wood was badly warped, consequently it was difficult to assemble and the storage box could not have the hinges fitted. Overall I am very disappointed.”
Good Afternoon,
Thank you for taking the time to provide your feedback on your order.
We are sorry that you were not satisfied with the item you have ordered. To help us assist you, you can contact our Customer Care team directly at customercare@elbec.co.uk, please also provide your order reference number when contacting the Customer Care team.
We are sorry for the disappointment caused by your item, and we do remain at hand to offer any assistance you may require.
Kind Regards,
elbec Garden Buildings.
Good Afternoon, Mr Port,
Thank you for taking the time to leave your kind response on the item you have ordered.
We are pleased that you found the assembly of the Deep Root Planter straightforward, and that you are satisfied with the sturdiness of the planter you have received.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your positive response on your order.
We are pleased to hear that you are content with the delivery and the condition of the item on delivery.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your positive response on your order.
We are glad to hear that you are satisfied with the condition of the item upon delivery.
Kind Regards,
elbec Garden Buildings.
“Terrible service from start to end.
Firstly I wasn't allowed to change my delivery address as I couldn't access my old email account.
When my product did arrive half of it was missing.
Multiple emails got me nowhere, kept getting fobbed off with blaming the manufacturer. Requests for a refund were ignored. I had random couriers calling me to collect the half of the product I did receive for some reason. When I finally did hear from the manufacturer weeks later they sent me the missing parts no problem. Wish id ordered elsewhere.”
It's great to hear how happy you are with your recent Shire Sun Pent Potting Shed purchase. The paint colours you've chosen look fantastic and complement your garden. Enjoy your beautiful new garden space!
“I haven't started building my corner pergola yet. The majority of it arrived, but not the single longest piece. I mean, I got all sorts of little 'bonus' pieces of wood with my order, but not the loooooong front piece. Instead, I had to wait additional weeks for it to get here. I don't know whether the fault was with Elbec or with the supplier/manufacturer, Forest. Elbec customer service kept me fully up to date and were apologetic, but still very frustrating. On another note, the promised warning of an impending delivery before the delivery date never happened first time around, and I was given a 'Hey, it'll be with you some time in the next three working days' the second time. I got a few hours warning on the day that it would arrive at a non-specific time, and that was it. Fortunately, I work from home. How others cope I don't know. Customer service were fine, polite, and so on, but I'm left with a feeling that they don't see a problem. I got my pergola in the end, so why don't I just go away?”
“Overall we are pleased with the finished summer house. Some issues with two missing cover strips, the wrong size screws and two missing pieces of beading. We have made do without the two strips, but had to buy a box of screws and the beading. Apart from that it looks good!”
Thank you for your feedback! We're glad to hear you're pleased with the finished summer house, though we're sorry to hear about the issues you encountered with the missing parts. We appreciate your patience in resolving the beading and screws, but we’d like to ensure that everything is just right for you. Please contact our our customer care team, and we’ll be happy to help you provide the missing cover strips. We're glad it looks good, and we’re here to help with anything else you may need.
