“We cannot praise highly enough the service we have had from Elbeck. Our summerhouse was delivered with considerable to the main front panel. A delivery issue with Shires Ltd. Having received bad customer service from Shires, Elbec took over and the now ever increasing problems, which appeard to be insurmountable for Shires, and they were sorted. Elbec are an excellent company to deal with customer service at its forefront. I must convey our thanks to Sharron and Fayt from customer services who were instrumental in sorting the problems. Praise indeed. The Summer House itself, once finished, was excellent and we were very pleased we it.”
“Some parts are wrong sizes as per installers. As well as some boards having split sections which have now been glued and cramped, this was as reported by the team due to the nail gun settings.”
“Delivered on time.
Very helpful people carrying the product.
Arbour good quality wood
Easy to follow instructions.
Looks wonderful
Very pleased, I would buy from this company again with no hesitation.”
“The delivery was several weeks late, I was advise the arch had been sent to the delivery partner depot, but apparently it never arrived at the depot. I had to call several times to get an update on delivery, people said they would call back with information but failed to do so.
The item is delivered in kit form but the components are only part finished, eg rough sawn edges and all machined edges had to be hand finished. Nothing is pre drilled so it was fortunate I have advanced DIY skills, others may find it difficult to assemble.”
“Received my garden arch within the quoted timeframe. Quality was pretty good though there was a small split in one of the frames which I was able to deal with. It’s a nice addition to our garden.”
“The service from elbec has been great. But the shed itself, terrible. I put my foot on the base without any weight and it went through the base. Upon closer inspection, the base has a hole in it as if someone put a finger through it. I have has to reinforce the base with some pieces of mdf so the distribution of weight is greater. Not happy.”
“Ordered on 19th May and only received my order on Saturday 22nd June with the hinge pack missing! Comment from the driver was oh it’s not been loaded it will come next week!
Poor service!”
“Great value shed. Delivered as promised, and all parts present and undamaged. Took a little longer to erect than I expected, but it looks very good now up. A great product for the price.”
“The staff I spoke to were great but because the fixing kit was wrongly put together by the manufacturer it was a long process to resolve. Solved in the end by putting me in contact with the manufacturer.”
“We found the summerhouse on line. I put it together myself. I'd never done anything like that before and was delighted when it all fitted together OK!”
“We ordered a vegetable trig. There was no liner included in t(e price,or the option to buy one separately. This is odd and annoying as it it very difficult to try and obtain a liner separately. Liners should be included at an additional cost”
