“We have some holiday with exoticca and we are happy with how they handle our holiday, very supportive staff, they really assist well, the hotels are very good, that’s why we keep going back to exoticca.”
Hi,
Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team!
Regards,
“Just want to say a big thank you to Lauren for her time and patience helping us book a trip to Uganda to go gorilla trekking. So excited! We spent time researching other companies but this trip offers other activities which, for us, will give a better experience.”
Hi Geraldine,
Thank you for your kind words and support. We’re grateful to have you as a valued customer. Don’t hesitate to reach out if there’s anything else we can assist you with.
Regards,
Exoticca
“Disappointing experience with Exotica, I do not recommend.
We recently returned from a trip organized by Exotica. We had high expectations for our 9-day trip package to Italy, but it turned out to be a frustrating disaster.
1. Accommodation:
First hotel wasn’t a 4 stars as promised, but the other 2 hotels were nice.
2. Transportation Problems:
The poorly coordinated transportation arrangements left us with a lot of hassle. Everyday, we had to arrange our own transportation back to the hotel, which wasted our time and incurred unexpected expenses due to the poor planning. As a result, we couldn’t explore more areas.
3. Activities and Tours:
Our tour to the Colosseum was a complete disaster. The tour was scheduled in the middle of the day, which completely ruined our entire day and prevented us from doing anything else. To make matters worse, the tour guide took unnecessarily long time to joke in the burning heat, leaving us exhausted. On top of that, they gave us many free time instead of planning more activities to explore more places.
Overall, our experience with Exotica was incredibly disappointing. The lack of professionalism, this trip was more stressful than enjoyable. I would strongly advise potential travelers to think twice before booking with this agency.
**Rating:** ★☆☆☆☆
I wish I could this a half star. The trip was ruined by mismanagement and, making it a trip to forget. I hope this review helps others looking for a better travel experiences”
Hello,
Thank you for your review. We’re sorry to hear that your experience did not meet your expectations.
We’ve sent you a direct message requesting your booking ID so we can look into the matter and follow up with you as soon as possible.
Regards,
Exoticca
“Unfortunately I didn’t I catch the name of the sales person but they were extremely helpful, friendly. If the standard of your sales person is an example of your standards I think our trip will be perfect.”
“Once the trip was booked online, I received a phone call from Vin at Exoticca who went through all the details of the trip before taking the deposit. He was very thorough, and the information on my account with the company was also very detailed. Just booked this 2 days ago, but so far impressed by the company”
“Right price. Going when and where we wanted.
This is the second time I have booked an Exoticca holiday and so long as this one goes to plan will look for more. Thanks to Maya”
Hello,
Thank you again for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us.
Regards,
Exoticca
“A relatively easy experience booking a trip for 5 people flying from 3 different airports. Natalia was very helpful and we had a very positive experience. She kept us fully informed throughout.”
Hi Chris,
We are so glad you had a positive experience with Exoticca. Your support is invaluable to us. Looking forward to seeing you again soon!
Regards,
Exoticca
“Hi it’s the first time we have booked with Exotica & we received lovely customer service from Florence. I love the app and the advice given! Our trip is 7th September so will let you know how it goes”
“The team members who helped book our latest trip were dilligent, patient, helpful, friendly and good humoured. This is the third trip we have booked through this company and had good experiences on each one.”
Hello Chris,
We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.
Regards,
Exoticca
“I've just booked my trip to India. I was taken step by step through the process and encouraged to ask questions. Can't believe it was so straightforward. Thank you Jasmine.”
“We were looking into a trip to Nepal, Augustin (Austin) left a message to contact him if any help needed, which made our minds up to book the trip. Easy process, extremely helpful and quick to respond. Hats off to Austin and Exoticca.
This will be our 4th.trip with Exoticca, Vietnam, Peru and China have all been wonderful, thank you. Happy travel, Mark and Elaine x”
Hi Mark & Elaine,
Your feedback made our day! We are ecstatic to hear that you had a great time on your 4th trip with us. We can't wait for the next one!
Regards,
Exoticca
“I've just booked my first trip with Exoticca. Austin has been incredibly helpful helping me to decide which trip will suit my needs. I'm looking forward to going on the Nile Cruise later this year.”
Hello,
That’s fantastic to hear! We’re so glad Austin could help you find the perfect trip. The Nile Cruise is an unforgettable experience—ancient wonders, stunning scenery, and rich history await.
We look forward to welcoming you!
Regards,
Exoticca
“I've just booked my third holiday with exotica. I have been very pleased with my last 2 holidays. They are very helpful, have very, very good tour guides. All in all, a wonderful experience. Well done exotica”
Hi Keith,
Thank you again for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us.
Regards,
Exoticca
“We rang Exoticca and spoke with Michael who was most helpful in clarifying some information for us. He then helped us finish our booking and even got us a better price. We were very happy with the service we received.”
Hi Grainne,
Your feedback made our day! We are ecstatic to hear that you had great assistance from our agent. We can’t wait to welcome you back for another fantastic experience.
Regards,
Exoticca
“We have just booked our sixth trip with exotica. absolutely great value. This time we have booked to go to Morroco. The agent, which i have forgotton his name, was excellent explaining all plane options discussing trip etc. booked there and then!!
looking forward to going to china in october then morroco next year”
Hi Tony,
Thank you so much for your continued trust in Exotica – six trips is truly amazing!
We’re thrilled to hear you found great value once again, and that our agent provided excellent support (even if the name escaped you this time!). Morocco is a fantastic choice, and we’re sure you’ll love it just as much as your upcoming adventure to China in October.
If you ever need anything before your travels, don’t hesitate to get in touch. We can’t wait to help you plan trip number seven!
Regards,
Exoticca