“Vin was 👍 great… I could understand him, he was clear, spoke properly.. major plus..
first booking with this company.. very impressed.. so easy… got a great deal to Jordan by myself.. happy bunny 🙌”
“I’m a solo traveler and visited Peru and Equador with exotica. I have ticked off so many things on my bucket list, there were a couple of things that I really wanted to do that wasn’t included in my trip but I was able to do them separately.
Everything was really well organised and I had the best time!”
Hi, Natalie, We’ll continue striving to provide exceptional products & services and outstanding customer care to make every interaction with us remarkable.
“Avoid booking with this company at all costs. We went to Malaysia with them. All the hotels are extremely shoddy abd cheapest going. We had to rebook 2 hotels as they were so disgusting.
Trips were mainly second rate and then we weren't picked up for our return to the airport.
Exoticca have been useless at handling this and wont even refund part of it . We were meant to go jungle trekking to see orangutans and got taken to see a captive orangutan in a sanctuary. The whole trip was nothing near as described and they wont sort out complaints. If y0u Google them, there are tonnes of rubbish reviews exactly the same as mine. Wish id have read them before we booked”
"Hi, Suzanne,
We're sorry you had such an unpleasant experience on your recent trip to Malaysia. We strive to deliver an enjoyable, memorable, and high-quality holiday for our customers. In this case, we clearly fell short.
So that one of our representatives can provide additional assistance and try to make this right for you, please submit an inquiry here http://exoticca.com/contact
Once again, we apologize for our failure to serve you well. Thanks so much for letting us know. Your feedback is valuable to us.
Exoticca"
“Just returned from Indonesia!! Had a fab trip away, great guides and amazing places to visit and stay! All of our trips with Exoticca has been seamless! Very well organised! Thank you! Highly recommend! And will be booking more trips with Exoticca in the future! 5 stars!! 🤩🤩🤩🤩🤩”
Hi Katie,
Thank you so much for your wonderful review! We're thrilled to hear that you had a fantastic time in Indonesia and that everything went smoothly. It's great to know our guides and the itinerary made your trip memorable.
We truly appreciate your kind words and continued trust in Exoticca — we can’t wait to help you plan your next adventure!
Regards,
Exoticca
“Just returned from excellent trip to Peru. Superb and action packed itinerary which allowed for gradual acclimatisation to the altitude. Very impressed with the Customer Service as they rang me the day after I’d booked the trip because I’d paid separately for the optional trips and missed out on the 10% discount earned from a previous holiday. They rebooked the whole package for me so that I received a greater discount.
My only gripe was not being able to pay for our checked luggage in advance and not being able to avoid transferring through USA.
This was our third trip with Exoticca, all have been excellent and thoughtfully planned. I’d definitely recommend them and use them again.”
Hi SF,
Thank you so much for your lovely review and for sharing those stunning photos of Peru — they truly capture the beauty and spirit of the country! 🇵🇪✨
We're thrilled to hear you enjoyed the itinerary and appreciated the support from our Customer Service team. We’ve noted your feedback regarding the luggage and U.S. transfer — we’ll pass it along to keep improving. It means a lot to have you travel with us again, and we can’t wait to help plan your next adventure!
Regards,
Exoticca
“Just returned from India,, it was an amazing trip especially our guide Nerendra who went above and beyond with his help, informative knowledge, his great passion for his country, his full commitment to us and how he took all the stress of tickets, queues, even our meals and buffets!!!,, overall we would definitely recommend this trip, superb 👌”
“Exotica trip to jordan, guide, driver and sites excellent. Hotels rooms good but to far apart for morning pickups and food absolutely awful. Eat out it costs virtually nothing and the same food is cooked really well the same applies to tea and coffee.”
Hi,
Thank you for your honest feedback! We're glad you enjoyed the guide, driver, and sites in Jordan. We'll definitely share your comments about the hotel locations and food with our team to keep improving the experience.
Regards,
Exoticca
Hi Suzanne,
Thank you so much! We're thrilled to hear you enjoyed the guide, the driver, and the itinerary. We hope to welcome you on another adventure soon.
Regards,
Exoticca
“Just returned from Turkey tour with exoticca. Had an amazing experience. Tour was very well organised. Guides were great spoke good english. Hotel accommodation was very good. Felt quite safe. Thank you exoticca”
Hi,
Thank you so much for your wonderful feedback! We're delighted to hear you had an amazing and well-organized trip to Turkey, and that you felt safe and comfortable throughout. We appreciate your kind words and hope to help plan your next adventure soon!
Regards,
Exoticca
“So far only completed the booking, but Melanie was so helpful and efficient, she worked hard to accommodate our requirements with flights and accommodation.”
Hi Tim,
Thank you so much for your kind words! We're thrilled to hear you found great value in your trip and received exceptional service.
Regards,
Exoticca
“This was a well organised trip which ran very smoothly. Good value for money, excellent tour guides. We did not appreciate all the extras added to itinerary by the tour guide which were about selling us things. However I would thoroughly recommend this trip to others”
Hi,
Thank you for your feedback! We're happy to hear you enjoyed the overall organization, value, and excellent tour guides. We appreciate your honesty regarding the added extras, and we'll share this with our team to improve future experiences. We're glad you'd recommend the trip and hope to welcome you on another adventure soon!
Regards,
Exoticca
“Tour offers excellent value for money. All superior accommodation was good and they opened breakfast for very early starts. Very little down time but you could add nights onto the trip at the end. And got to see everything we wanted”
Hi,
Thank you for your review! We're glad to hear you enjoyed the superior accommodations and found the tour to be a great value. It's wonderful that you got to see everything you wanted — we hope to travel with you again soon!
Regards,
Exoticca
Hi Sue,
Thank you for your feedback! We're delighted to hear that Carolina provided such knowledgeable and helpful service. We hope you’re looking forward to your upcoming adventure!
Regards,
Exoticca
Hi Mary,
Thank you for your great feedback! We're glad to hear the trip closely matched the itinerary and that you enjoyed the service and our brilliant guides. We appreciate your note about luggage and flight details — it's a helpful reminder, and we'll make sure to clarify this better in the future. Hope to have you travel with us again soon!
Regards,
Exoticca
Hi Mrs H. Riley,
Thank you so much! We're thrilled to hear you enjoyed every minute. We're glad everything was well organized and hope to welcome you again soon!
Regards,
Exoticca