Floorstock Ltd Reviews

Name: Floorstock Ltd
Address: Unit 2 Logix Road, Hinckley, Leicestershire
Rating: 4.83

4.8 Rating 255 Reviews

96 %

of reviewers recommend Floorstock Ltd

4.8

Based on 255 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Floorstock Ltd:

Floorstock is a National Wood Flooring, Accessories & Tools Distributor dedicated to providing a personal, friendly and professional service

Visit Website

Phone:

01455234400

Email:

sara@floorstock.co.uk

Location:

Unit 2 Logix Road,
Hinckley
Leicestershire
LE10 3BQ

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Floorstock Ltd 5 star review on 14th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent advice, friendly staff and product purchased did exactly what it said on the tin.”

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Posted 7 months ago

Hi Ingrid Thank you for your positive review. The Osmo range is great and we rarely have any issues with it so we are glad to hear it worked well for you. They offer many maintenance solutions to help you look after that floor going forward. Regards Floorstock

Posted 7 months ago

“Good customer service and big range of items plus prompt delivery brings me back again to floorstock”

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Posted 7 months ago

“Great service I ordered after the 2pm deadline for next day delivery but was still delivered next day. The guy on the phone was very polite and helpful will definitely use again Many thanks”

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Posted 7 months ago

Hi Rob, Thank you for this great review, we look forward to dealing with you again soon. Regards Floorstock

Posted 7 months ago

“On time, great product”

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Posted 8 months ago

“Brilliant service and good prices.”

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Posted 8 months ago

Thank you Elizabeth, Great to hear that we are competitive and our service shines.

Posted 8 months ago

“Ordered some floor cleaner, excellent quality and excellent.”

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Posted 8 months ago

Thank you Allan

Posted 8 months ago

“Chris handled a complicated order with great care and attention and always at the end of the phone to answer queries promptly .”

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Posted 8 months ago

“Excellent seller”

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Posted 8 months ago

Thank you Robert

Posted 8 months ago

“Great service”

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Posted 9 months ago

Thank you for the 5star rating Darren. We really appreciate it.

Posted 8 months ago

“Always super helpful when we need any help Delivery always prompt”

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Posted 9 months ago

Hi Olwyn, Delighted to hear that our sales team are super helpful and deliveries are prompt. Regards Floorstock

Posted 8 months ago

“quality flooring products, at very good prices and fast delivery”

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Posted 9 months ago

Thank you Mal, we are very happy to hear that our products are quality and the prices are fair.

Posted 8 months ago

“Order placed on Thursday afternoon and was there am on Friday . Great service . Great advice too !!”

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Posted 9 months ago

Thanks Philip Always good to get feedback like this from repeat customers. We look forward to speaking to you again soon. Regards Floorstock

Posted 8 months ago

“From order to delivery under 24 hours, customer service is excellent and nothing seems too much trouble, I will definitely buy again and recommend that you give them a try”

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Posted 9 months ago

Hi Martin Thank you for your kind words, we work very hard to ensure that things run smoothly from start to finish. Kind regards Floorstock

Posted 9 months ago

“Very helpful staff and great service”

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Posted 9 months ago

Hi Barry Thank you for your review. We are delighted to hear that our helpful staff and great service are what keep you returning to Floorstock. We appreciate it. Regards Floorstock

Posted 9 months ago

“Excellent service”

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Posted 9 months ago

Hi Diana Thank you for the 5-stars, glad to hear everything was excellent. Regards Floorstock

Posted 9 months ago

“Floor stock were very easy to deal, prompt service and there couriers put the parcel where I asked them too cant ask for anything else”

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Posted 9 months ago

Hi Stephen Thank you for your review, great to hear that the carriers came through for you also. Regards Floorstock

Posted 9 months ago

“Really excellent service, good communication on order status and updates, very happy customer.”

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Posted 9 months ago

Hi Steven Thank you for your review, we are do glad to hear that everything went well and you are a happy customer. Regards Floorstock

Posted 9 months ago

“everything whent well”

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Posted 9 months ago

Thank you Brian, Glad everything went well. Regards Floorstock

Posted 9 months ago

“Excellent customer service with order being delivered promptly and without fuss. Would readily recommend.”

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Posted 10 months ago

Hi Michael Thank you for your review. We are so happy to hear that you would recommend Floorstock! We hope to deal with you again soon. Regards Floorstock

Posted 10 months ago

“Firstly the wrong item was delivered. When I asked what happened to my order I am told that they have no stock even though the web site clearly states that they have. Contacted FS on line chat to be told that they have stock of my item and then told they do not. When I asked how they were going to collect the incorrect item they told me to post it back presumable at my expense. Not a very good experience.”

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Posted 10 months ago

Hi David, Firstly we are very sorry that you feel we have provided a bad experience. The item that you ordered over the phone was the item that was sent, however, the confusion over it being the wrong product is because the product named trim 43 was last purchased by you in 2022 and it has changed since then as our supplier for trims and moulding has changed since then. Regarding the item being in stock and out of stock that is entirely our fault as we have just gone through a full company stock take and are still tying up loose ends. As a show of goodwill please keep the trims and we will issue a refund and hopefully we can draw a line under this and move forward to better relationship in the future. If you would like to contact me directly please do so on sara@floorstock.co.uk Kind regards Floorstock Ltd

Posted 10 months ago

Floorstock Ltd is rated 4.8 based on 255 reviews