Floorstock Ltd Reviews

Name: Floorstock Ltd
Address: Unit 15d Wheatfield Way, Hinckley, Leicestershire
Rating: 4.84

4.8 Rating 187 Reviews

96 %

of reviewers recommend Floorstock Ltd

4.8

Based on 187 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Floorstock Ltd:

Floorstock is a National Wood Flooring, Accessories & Tools Distributor dedicated to providing a personal, friendly and professional service

Visit Website

Phone:

01455234400

Email:

sara@floorstock.co.uk

Location:

Unit 15d Wheatfield Way,
Hinckley
Leicestershire
LE10 1YG

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Floorstock Ltd 5 star review on 30th June 2023

Giles D

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1st class service, next day delivery. Unfortunately one section was damaged by the courier and without hesitation, the company sent me a replacement completely FoC. Cannot recommend highly enough.”

Helpful Report

Posted 1 year ago

Thank you so much, Mark, for your 5-star rating of Floorstock Ltd! We are happy to hear that our 1st class service and next day delivery has worked so well for you. We are also glad to know that you managed to get a replacement section sent out promptly and it didn't cause you too much trouble. We truly appreciate your kind words and continued support. Thank you!

Posted 1 year ago

“Good product dispatched nice and quick so arrived on time Great service will use you again Thank you”

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Posted 1 year ago

Thank you so much for your 5 star rating of Floorstock Ltd, John! We are delighted to hear that you were pleased with our product and quick dispatch times. We appreciate that you plan to be a returning customer and look forward to assisting you in the future.

Posted 1 year ago

“Possibly my worst delivery experience ever. I realise this isn't directly to do with Floorstock, but delivery is a major aspect of a customer's experience. APC told me my delivery was due on a given date between 14.09 - 16.09 and kept telling me that despite the goods not arriving until 20.05. I opened the door within about 5 seconds of hearing the knock, despite which the delivery driver had already left my package on the pavement and was walking off without a backward glance. My front door opens directly onto the pavement so anyone could have picked it up (or tripped over it); no other delivery driver has ever done this. And the tin was damaged despite the packaging.”

Helpful Report

Posted 1 year ago

Hi there, as discussed with our director on the phone yesterday, we are very sorry to hear that the courier let us down in this situation but please be assured that we do everything we can to make sure that these things do not happen.

Posted 1 year ago

“First time I've used Floorstock Ltd. I'm impressed. The website states order before 2pm for next day delivery and that's what happened - ordered @ 11am and parcel arrived @ 1.15pm the next day. I'm happy. Thank you.”

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Posted 1 year ago

Thank you, David, for your glowing 5 star review of Floorstock Ltd! We are so glad to hear that you were satisfied with all aspects of your experience, especially the prompt delivery. It's wonderful that you are happy with our service, and we hope to keep that customer satisfaction going!

Posted 1 year ago

“Great service”

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Posted 1 year ago

Thanks so much, Alex, for your 5 star rating of Floorstock Ltd! Thank you for your support!

Posted 1 year ago

“The product was easy to order from the website and arrived very quickly as promised. We are very pleased.”

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Posted 1 year ago

Thank you very much Cheryl for your 5 star rating of Floorstock Ltd! We are so glad that you found the website easy to use and look forward to helping out again if we can.

Posted 1 year ago

“Great customer service and very competitive pricing. I would highly recommend.”

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Posted 1 year ago

“Telephone answered promptly. Goods received following day. Looked on eBay and Amazon for required irem, (not available) only Floor Stock had we really needed otherwise job would have been a nightmare. All good.”

Helpful Report

Posted 1 year ago

Thank you so much, John, for your 5 star rating of Floorstock Ltd! We really appreciate you choosing us for the item you needed. We're so glad to hear that your call was answered promptly and that you received your order the very next day!

Posted 1 year ago

“Good communication & prompt delivery, although I thought the delivery charge was expensive for such a small, light item.”

Helpful Report

Posted 1 year ago

Thank you for your kind rating of Floorstock Ltd., Bill. We are glad to hear that you had a good experience with our communication and prompt delivery, unfortunately the cost of delivery is something that is constantly rising and we are always trying to be competitive on, which is why we offer free next day delivery above a certain threshold. We truly appreciate your purchase.

Posted 1 year ago

“Good service,good product and speedy delivery”

Helpful Report

Posted 1 year ago

“I am extremely pleased with the threshold as it is exactly the size and profile I need and no other supplier seemed to have one similar. Perfect”

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Posted 1 year ago

Thank you so much, Warwick, for giving Floorstock Ltd a 5 star rating! I am so glad that you are pleased with the threshold you've found!

Posted 1 year ago

“Good service”

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Posted 1 year ago

Thank you so much, Chris, for giving our company, Floorstock Ltd., a 5 star rating!

Posted 1 year ago

“Very reliable service, fast delivery”

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Posted 1 year ago

Thank you so much for your 5 star rating, Adolf! We appreciate the kind words and that you found our service to be very reliable, with fast delivery.

Posted 1 year ago

“Used time and time again next day delivery as per normal. Many Thanks Andy”

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Posted 1 year ago

Thank you so much for giving us a 5-star rating, Andy! We are grateful for your loyalty and your repeated use of Floorstock. Many Thanks!

Posted 1 year ago

“Very quick efficient service”

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Posted 1 year ago

Thanks so much, Lisa, for the 5 star rating! We really appreciate your kind words about our efficient service. We're so glad that you had such a positive experience with Floorstock Ltd. Thank you!

Posted 1 year ago

“Fantastic prices and great service.”

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Posted 1 year ago

Thank you so much, Chris, for your fabulous 5-star review of Floorstock Ltd. We really appreciate you taking the time to let us know that you had a great experience with our fantastic prices and great service. We couldn't be happier!

Posted 1 year ago

“Absolutely fantastic company, couldn't do enough to help with my purchase and l had next day delivery.”

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Posted 1 year ago

Thank you, Merlene, for your wonderful 5-star rating of Floorstock Ltd! We love to hear that our team went above and beyond to help with your purchase.

Posted 1 year ago

“Great service, ordered and delivered following day, can’t beat that!”

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Posted 1 year ago

Thank you Philip for the 5-star rating! We are glad you have had great service and that your items were delivered the following day.

Posted 1 year ago

“Extremely satisfied, my door ramp was delivered within 20 hours of ordering.”

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Posted 1 year ago

Thank you so much for your 5-star rating and kind words, David! We are very pleased to hear that you are extremely satisfied with your Door Ramp, and are especially glad to hear it was delivered within 20 hours of ordering. We strive to provide this kind of service but once it leaves the warehouse we are in the hands of the couriers and in weather like this that is not always a good thing!

Posted 1 year ago

“Most excellent service Double 5 star would be more appropriate. Michael Rose”

Helpful Report

Posted 1 year ago

Thank you Michael! We are so happy to hear that you had such a positive experience and that you would rate our services double 5 stars, if you could. We take pride in providing only the best service to our customers, and your kind words are greatly appreciated. Thank you for your feedback and support!

Posted 1 year ago

Floorstock Ltd is rated 4.8 based on 187 reviews