French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.80

4.8 Rating 2,136 Reviews

96 %

of reviewers recommend French Connection

4.8

Based on 2,136 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good quality, will buy from them again”

Helpful Report

(POS) - Posted 2 months ago

“Always a positive shopping experience. We often pop in for a browse and one of us usually finds something we want. Staff are always helpful but never pushy, the perfect balance.”

Helpful Report

(POS) - Posted 2 months ago

“I had a great shopping experience at French Connection. The store was really well organised, with everything neatly displayed on the rails, making it easy to browse. The staff were incredibly friendly and helpful, which made the whole visit even more enjoyable. Overall, a very positive experience and I’d definitely return again.”

Helpful Report

(POS) - Posted 2 months ago

“Great customer service and quality clothes”

Helpful Report

(POS) - Posted 2 months ago

“Smart clothing and great service at team at Freeport Braintree.”

Helpful Report

(POS) - Posted 2 months ago

“Friendly and helpful!”

Helpful Report

(POS) - Posted 2 months ago

“Great quality, well made & distinct chic clothing Store in Tunbridge Wells all has plenty of helpful staff. When in queue, was taken to an empty till so I didn’t have to wait”

Helpful Report

(POS) - Posted 2 months ago

“The staff in the Oxford store were very friendly and welcoming. They were attentive and assisted with all of my needs.”

Helpful Report

(POS) - Posted 2 months ago

“Staff are helpful and friendly, store is lovely , tidy and clean and easy to navigate, prices really good too”

Helpful Report

(POS) - Posted 2 months ago

“Quality goods,and very nice staff”

Helpful Report

(POS) - Posted 2 months ago

“You can't ask for better quality of clothes and service,staff are so helpful and knowledgeable and everything is presented perfectly in the stores.”

Helpful Report

(POS) - Posted 2 months ago

“It’s always a pleasure shopping at French Connections, lovely and helpful staff and beautiful clothes as well.”

Helpful Report

(POS) - Posted 2 months ago

“Love their items and staff are always super helpful and friendly”

Helpful Report

(POS) - Posted 2 months ago

“Staff in the Outlet shop in Banbridge were extremely helpful and pleasant. Selection and quality of clothes were excellent.”

Helpful Report

(POS) - Posted 2 months ago

“It was my first time buying from French Connection. I must say the store had an amazing collection of clothes.”

Helpful Report

(POS) - Posted 2 months ago

“Lovely, friendly and helpful staff in Glasgow store.”

Helpful Report

(POS) - Posted 2 months ago

“Visited French Connection in Bath last week and purchased a dress, lovely shop and excellent customer service.”

Helpful Report

(POS) - Posted 2 months ago

“I like French Connection, because it is a shop where you are always made to feel welcome. The staff are friendly, attentive and willing to help you. I appreciate the fact that your purchase, is folded properly and wrapped in tissue paper. These little things are important to me. There is a variety of stock to choose from and prices are very reasonable. Let's not forget the great offers when the sales are on!”

Helpful Report

(Online) - Posted 2 months ago

“Only just started shopping with French Connection on line and I'm so impressed. Beautiful quality items, with a subtle edge to them. The items were delivered promptly and very well packed. Mostly, the package was recyclable, with the minimum amount of labelling on them. I couldn't be more pleased.”

Helpful Report

(Online) - Posted 2 months ago

“Beautiful well fitted soft blouse. Excellent delivery”

Helpful Report

(Online) - Posted 2 months ago

French Connection is rated 4.8 based on 2,136 reviews