French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.78

4.8 Rating 1,410 Reviews

96 %

of reviewers recommend French Connection

4.8

Based on 1,410 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality products, and prompt and helpful customer service.”

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(Online) - Posted 3 months ago

“Lovely dress . Will be worn as a casual dress and smart dress going out .”

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(POS) - Posted 3 months ago

“Beautiful stylish jacket. Well made , easy to order on line and speedy delivery . Well packaged.”

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(Online) - Posted 3 months ago

“Quality fabric and items with quick delivery and great email updates. First time ordering direct online and I wouldn't hesitate to do it again!”

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(Online) - Posted 3 months ago

“Would definitely us French Connection. They are five star ⭐”

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(Online) - Posted 3 months ago

“Very good customer service”

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(Online) - Posted 3 months ago

“Awesome service especially from the young lad with the big hair in the Ashford outlet. He was really friendly and nothing was too much trouble when we asked if there were more sizes out back etc . Genuinely nice lad who greeted us with a smile and made us feel very welcome”

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(POS) - Posted 3 months ago

“Great service, my order arrived very quickly. When I returned an item, it was a straight forward process & received my refund in a matter of days.”

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(Online) - Posted 3 months ago

“Staff were really welcoming, the shop floor is well laid out, products are lovely and there is a good size range.”

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(POS) - Posted 3 months ago

“Excellent quality , size’s are accurate I buy a lot of FC clothes and i love them”

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(POS) - Posted 3 months ago

“French connection has been along time favourite of mine beautiful clothes”

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(Online) - Posted 3 months ago

“Very friendly staff at the outlet we used and some fantastic offers”

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(POS) - Posted 3 months ago

“Fab custermer service”

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(Online) - Posted 3 months ago

“Staff at Meadowhall store very friendly and assisted in ordering an item to be delivered to home. Very pleased with the help received.”

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(Online) - Posted 3 months ago

“French Connection always supply a wide range of elegant and stylish clothing the go to brand!”

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(Online) - Posted 3 months ago

“I like the styles and i love the quality of the clothes. They suit me but they don't always fit me. Leg length tends to be the issue. I could have used some feedback on delivery. I kept checking for updates didn't get any. Then i got one on the day it was delivered. When it was on my doorstep.”

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(Online) - Posted 3 months ago

“I'm very pleased with the quality of the clothes and the delivery service”

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(Online) - Posted 3 months ago

“Love the shop and on line too. Great selection of styles, all contemporary and up to size 18. Bright and colourful which is just what we need. Not too expensive either.”

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(Online) - Posted 3 months ago

“I love the purchases I made from French Connection. They were sale items and well worth it. Delivery is prompt and I was informed of every processing step of my orders.”

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(Online) - Posted 3 months ago

“Love the dresses I’ve bought over the last 14 years always true to size and I have really enjoyed wearing them. Love how easy it is to refund items, thank you. However I feel that some dresses should come with lining as they used to but don’t any more. Sometimes the fabric is of a cheaper quality than it used to be. When a query is raised with customer services no one ever responds. I have a pending enquiry for over 10 years and still no response. So please continue to make beautiful dresses but include the lining too. Plus you need a more effective customer service team.”

Helpful Report

(Online) - Posted 3 months ago

French Connection is rated 4.8 based on 1,410 reviews