French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.78

4.8 Rating 1,410 Reviews

96 %

of reviewers recommend French Connection

4.8

Based on 1,410 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I visitied French Connection shop in Chester with my mum and sister, we were quickly told there were sale items downstairs and the staff were so lovely and helpful on the day. I was able to try on a dress in two sizes and miraculously the size 10 fit perfect and I purchased this. I don't remember the blonde lady's name but she was really helpful and friendly. Super happy with my purchase and the service!”

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(POS) - Posted 3 months ago

“Excellent service from staff and your t shirts are amazing”

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(POS) - Posted 3 months ago

“Beautiful range of clothes in the store and staff member very friendly and helpful.”

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(POS) - Posted 3 months ago

“Received orders on time”

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(Online) - Posted 3 months ago

“A return I sent back got lost in transit. They dealt with my enquiry quickly and were very helpful. Thank you for such great service.”

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(Online) - Posted 3 months ago

“Polite and helpful assistance at till”

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(POS) - Posted 3 months ago

“Lovely shop with great displays. Love the clothes and sizes are super. The colours for this year are beautiful - the greens and blues. Great sale bargains - picked up 3 jumpers with one to go away for a Christmas present!”

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(POS) - Posted 3 months ago

“The store is modern and contemporary, looks good and fresh, and the staff are top calibre always friendly and courteous. The fashion is always new and of good quality and the garments are always of very good quality. I love shopping for fashion in this company store.”

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(POS) - Posted 3 months ago

“Great item, as described, good quality, true to size , fast delivery”

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(Online) - Posted 3 months ago

“Always pleased with the pieces I built. Sizing and quality always reliable.”

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(Online) - Posted 3 months ago

“Fabulous timeless pieces with a contemporary edge. Quality is outstanding with longevity when cared for in line with instructions. Customer care is excellent with assistants providing advice on fit and garment care. Boutique experience in a fashion chain !”

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(POS) - Posted 3 months ago

“Regurarly visit French Connection store in Princes Square Glasgow. Lovely store and the staff are amazing, always friendly and offer help when needed. An enjoyable experience.”

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(POS) - Posted 3 months ago

“The 2 shop assistants were great couldnt see the coat i wanted in my size so was told to come back 15 minutes later and sure enough the Girls had found me the coat that i wanted they were marvelous”

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(POS) - Posted 3 months ago

“Always pleased with quality of clothing. Very stylish & wearable. Always feels special when wearing clothes by French Connection.”

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(Online) - Posted 3 months ago

“I bought two dresses that fit me perfectly.”

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(Online) - Posted 3 months ago

“I’ve been shopping with French Connection for over 25 years, and it remains one of my go-to brands. The first item I ever bought there was back in 1990 when I was 20 — a beautiful brown suede leather jacket that I still remember to this day. That purchase really set the tone for my long relationship with the brand. One of the reasons I’ve stayed loyal is the fit and quality of the clothing. Their jeans fit me perfectly, which is something that’s surprisingly hard to find. The quality is consistently good, and many pieces in my wardrobe from French Connection have stood the test of time. In fact, I still have items that are over ten years old, and my 20-year-old daughter now happily wears some of them — a testament to the brand’s timeless style. Another big reason I continue to shop there is the customer service. On the rare occasions I’ve had an issue with an order (which is impressive considering how much I’ve ordered over the years), I’ve always been able to call and speak directly to their UK customer service team. They are consistently friendly, efficient and genuinely go out of their way to resolve any problem quickly. Add to that the convenience of free delivery and free returns, and it makes the whole shopping experience easy and reassuring. All of this is why, after more than 25 years, French Connection is still a brand I trust and return to time and time again.”

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(Online) - Posted 3 months ago

“Was served quickly and the shirt we purchased was a good price.”

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(POS) - Posted 3 months ago

“Personal service and very polite staffq”

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(POS) - Posted 3 months ago

“Great menswear at sensible prices”

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(POS) - Posted 3 months ago

“Great customer service, friendly staff and helpful in store”

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(POS) - Posted 3 months ago

French Connection is rated 4.8 based on 1,410 reviews