French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.78

4.8 Rating 1,409 Reviews

96 %

of reviewers recommend French Connection

4.8

Based on 1,409 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality clothes, arrived in good time and returns are easily made.”

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(Online) - Posted 2 months ago

“Just bought a lovely cardigan, only went in to browse. Staff very attentive and lovely. Cardigan was in the sale even better.”

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(POS) - Posted 2 months ago

“I love all the items I have purchased from FC. They are always a great fit and look amazing.”

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(Online) - Posted 2 months ago

“The girls in the Glasgow Princes Square branch were very helpful. They gave great support and advice and nudged me to try an item l wouldn’t have thought of. Very happy and delighted with my purchases.”

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(POS) - Posted 2 months ago

“I ordered a green dress size 16 which is my normal size but unfortunately I had to return it because it was too big. The quality of the dress amazing on right on trend. Refund was acted on really quickly and the money I was back in my account. Lovely newness coming through for spring and summer im sure I’ll find something else”

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(Online) - Posted 2 months ago

“Super helpful and patient young man served us. Got loads of items, gave ideas and thoughts. Thank you”

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(POS) - Posted 2 months ago

“Very good online service. Delivery quick. Refund quick aswell. Thank you”

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(Online) - Posted 2 months ago

“Beautiful products”

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(Online) - Posted 2 months ago

“Fantastic shop with lovely helpful attentive staff. Quality of clothing superb. Size and fit good. Would definitely recommend a visit.”

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(POS) - Posted 2 months ago

“Very quick dispatach of products nice quality as desceibed.”

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(Online) - Posted 2 months ago

“Ordered 3 items in the sale. Arrived on time and packaged well. Very pleased with the quality Returned one item as too big . Return went through perfectly with prompt payment Great communication throughout process Professional service from company.”

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(Online) - Posted 2 months ago

“Great staff great location great cardigan with loads of comments when worn”

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(POS) - Posted 2 months ago

“Good quality goods at a good price arrived in good time. It was all good!”

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(Online) - Posted 2 months ago

“The staff were a good balance of friendly and professional!”

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(POS) - Posted 2 months ago

“I have not shopped in French Connection for a long time. But I so enjoyed my shop today. Lovely clothes in gorgeous colours.”

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(POS) - Posted 2 months ago

“Lovely quality clothing and quick delivery.”

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(Online) - Posted 2 months ago

“There are very good staff answering the customer service lines and they were very quick to reply to emails.”

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(Online) - Posted 2 months ago

“International order completed in just a few days. Package received, skirt is as described and is rather fabulous, I love it. Would order again, and would recommend. Excellent transaction. Thanks, FC.💥”

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(Online) - Posted 2 months ago

“Really friendly service, the team always make to effort to chat when making a purchase. Good quality clothes, great timeless designs and a good range.”

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(POS) - Posted 2 months ago

“Love the quality. Have been buying for years. Great store. So glad it opened in the Boulevard. 😁”

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(POS) - Posted 2 months ago

French Connection is rated 4.8 based on 1,409 reviews