French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.81

4.8 Rating 2,685 Reviews

97 %

of reviewers recommend French Connection

4.8

Based on 2,685 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly, chatty staff. Bought tee shirt in sale which I felt was good value for money.”

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(POS) - Posted 2 months ago

“I shopped at the outlet store and was so impressed with the lovely styles stocked, with a good range of sizes. But most of all I was impressed with the customer service.. the staff were lovely and could not have been more helpful! Just a lovely experience and I will definitely shop there again soon.”

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(POS) - Posted 2 months ago

“I was very impressed with your Colleague Lynn who is the Manager in your store in the Livingston outlet ,I was returning a dress to your store in Buchanan Galleries in Glasgow Lynn happened to be there that day ,She went online and found the perfect dress for me ,she knew she had it in her store and put it by for me ,Lynn is an asset to your company.”

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(Online) - Posted 2 months ago

“Very helpful and polite staff. Do not hassle customers but always very helpful when needed. First time I have purchased from French Connection but will be buying again now.”

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(POS) - Posted 2 months ago

“I received superb Customer service from Joe & Lindsay at Chester store! I just had to review as these two staff completely MADE my shopping experience!!! From the warmest welcome, nothing was too much trouble! I purchased more than originally planned, Excellent French Connection quality, design & fit as always! Please pass on my thanks to two outstanding members of staff, a pay award should be given to them! Xx”

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(POS) - Posted 2 months ago

“Sofa looks lovely. Very pleased. Comfortable and cosy. Delivery and assembly by team excellent. Thanks.”

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(Online) - Posted 2 months ago

“Lovely shopping experience @Cotswold retail, good choice of sizes especially for me XS after finishing chemo”

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(POS) - Posted 2 months ago

“Absolutely love my new clothes. And could have bought almost everything in store!”

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(POS) - Posted 2 months ago

“⭐️⭐️⭐️⭐️⭐️ Five‑Star Experience at French Connection, The Boulevard, Banbridge Picked up a new shirt today and had an absolutely brilliant experience. Two lovely ladies helped me out with sizes and gave honest, helpful opinions on different outfits. They were warm, welcoming, and full of smiles the whole time. The store itself has an amazing range of clothes — stylish, well laid out, and easy to browse. Left feeling confident with my purchase and genuinely appreciated the great customer service. Highly recommend stopping in if you’re at The Boulevard.”

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(POS) - Posted 2 months ago

“Lovely interesting items. Good filter functionality for online shopping.”

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(POS) - Posted 2 months ago

“Great stylish clothes, the brightion store is always well laid out and staff very friendly”

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(POS) - Posted 2 months ago

“I had a good experience.”

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(POS) - Posted 2 months ago

“French designs always please Service was great”

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(Online) - Posted 2 months ago

“Clothes well made. Easy to order on line & to return”

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(Online) - Posted 2 months ago

“Love my recent purchase, the staff were all so helpful and friendly, will definitely go back to store”

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(POS) - Posted 2 months ago

“Great service. Returned one of the items in my order with no problem. Thank-you.”

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(Online) - Posted 2 months ago

“Beautiful item of clothing. Well made and quality fabric.”

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(Online) - Posted 2 months ago

“Extremely nice attentive assistant. Very helpful, an excellent shopping experience”

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(POS) - Posted 2 months ago

“French Connection are a superb fashion brand. Offering excellent quality products and service. And Importantly, priced realistically.”

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(POS) - Posted 2 months ago

“Always a pleasure shopping in French Connection and lots of great designs.”

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(POS) - Posted 2 months ago

French Connection is rated 4.8 based on 2,685 reviews