French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.80

4.8 Rating 2,136 Reviews

96 %

of reviewers recommend French Connection

4.8

Based on 2,136 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Comfortable material. Good fit”

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(POS) - Posted 2 months ago

“High quality clothes at the forefront of fashion.”

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(Online) - Posted 2 months ago

“The product range is excellent, the purchase process was easy and the communication was great throughout all stages of the ordering and delivery. The items arrived exactly when expected and were very well packaged, so many thanks to the French Connection Team!”

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(Online) - Posted 2 months ago

“Love the store, good variety of items and prices, always tidy Staff are always friendly”

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(POS) - Posted 2 months ago

“Always love the jumpers & tops”

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(POS) - Posted 2 months ago

“I had tobrwturn my clothes and had helpful advice how to donit and have got my refund now so much easier than i thought itcwould be”

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(Online) - Posted 2 months ago

“Very good quality products . Huge choice of different styles and all made true to size . Great company”

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(POS) - Posted 2 months ago

“A pleasant experience and a lovely dress.”

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(POS) - Posted 2 months ago

“Lovely laid out shop and very friendly and helpful staff.”

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(POS) - Posted 2 months ago

“I attended a summer style event where I got to learn a little bit about how to style myself for summer then bought a couple of items at the end with a really good discount. The staff were so lovely and friendly and I LOVE my pieces. They are quite unique and vibrant (I like colours) and I'm looking forward to wearing them.”

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(POS) - Posted 2 months ago

“A wonderful service from French Connection . I ordered a sweater and it was delivered promptly. The sizing and colour was perfect and was so accurately described on the web site. I always enjoy shopping with you! Thank you!”

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(Online) - Posted 2 months ago

“Fab selection of quality clothes across all price points, reliable delivery.”

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(Online) - Posted 2 months ago

“The branch I visited provided a large range of clothes, in the style I had been searching for, with very friendly and helpful service”

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(POS) - Posted 2 months ago

“Lovely shirt nice fit”

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(POS) - Posted 2 months ago

“Lovely shop, first time I had shopped there and will shop again”

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(POS) - Posted 2 months ago

“Beautiful and quality clothing. I enjoy shopping from FC.”

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(Online) - Posted 2 months ago

“Great store in O2 with all the garments I needed.”

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(POS) - Posted 2 months ago

“Clean store, helpful staff.”

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(POS) - Posted 2 months ago

“I am an ex pat, living in Australia but for the past three years I have been back here with work. I am due to leave permanently in December and I’m pretty sure, one of the main things I will miss about leaving the UK is that there is no French Connection! There used to be and it changed to Unison and whereas they are good, they are not the same! You know if you shop here, you are going to receive a consistently high standard of quality clothing, in consistent sizing!!!! I have never been disappointed with an order I have received - I don’t think I’ve ever returned a product! (Not counting the one time when I ordered something for my mother!). The delivery is always guaranteed. The items always arrive when they tell you they will. I have French connection dresses that I have had for 22 years and they still look great and wash well!!!! I’ve fallen in love with Mint Velvet at the moment so I’ve defected a little but French Connection is still on my list of firm favourites!”

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(Online) - Posted 2 months ago

“Very happy with the service The staff were all helpful and friendly”

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(POS) - Posted 2 months ago

French Connection is rated 4.8 based on 2,136 reviews