French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.81

4.8 Rating 3,098 Reviews

97 %

of reviewers recommend French Connection

4.8

Based on 3,098 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality clothes and interesting designs. Quite expensive, but enjoy perusing the sale items!”

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(POS) - Posted 7 months ago

“I bought the white cotton popover shirt with the monocrome embroidery and I thought it was beautiful; I have already had compliments. The material is a good weight and quality (not see-through.) It it my first purchase from French Connection; I will definitely shop here again.”

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(Online) - Posted 7 months ago

“Service fine but product poor”

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(Online) - Posted 7 months ago

“Return process went very smoothly. Actual refund was a little slow but occurred without having to follow up.”

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(Online) - Posted 7 months ago

“French Connection offers stylish and good-quality clothing at reasonable prices. The designs are modern and versatile, though sizing can sometimes be inconsistent.”

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(Online) - Posted 7 months ago

“Sales always attract me there.most of the times such beautiful stuff is under sale”

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(POS) - Posted 7 months ago

“Generally really good service but do object to paying P&P & then this being deducted from a refund when returning items. Stores dont carry the full FC range & not everyone lives close to a store anyway, so we’re forced to shop online whether or not that’s our preference. Often hard to tell colours or fabric online let alone fit & dont feel shoppers should be financially penalised when requesting refund. Many companies offer free P&P or reimburse the charge when refunding. I wont be ordering from FC online again!”

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(POS) - Posted 7 months ago

“Good quality and value for money however Clothes are not true to size which means a return journey for me to get the next size up.”

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(POS) - Posted 7 months ago

“Enjoy shopping at the French Connection shop and like the products. Staff are friendly too.”

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(POS) - Posted 7 months ago

“Great choice in sale”

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(Online) - Posted 7 months ago

“Good warm winter coat, overall quality/ design 7 out of 10. Hole in pocket lining (right side) unstitched seam (manufacturing fault). Each pocket has a single silver press-stud fastening that yanks at the fabric, which could rip with repeated use -zips would be better. The two-way, front opening acrylic zip is an advantage, as the calf length coat is otherwise too narrow to walk in.”

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(Online) - Posted 7 months ago

“Good quality item, good packaging and came on time. Overall i am happy”

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(Online) - Posted 7 months ago

“I like the clothes, style and reliable sizing. Unfortunately I've had two "sale" items that have had small holes in them, admittedly in not very visible places”

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(Online) - Posted 7 months ago

“Staff at the Chester town store are lovely very helpful friendly and go out the way to help it’s definitely why I continue to shop there .”

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(POS) - Posted 7 months ago

“It was a lovely experience.”

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(POS) - Posted 7 months ago

“Good quality at a reasonable price (when on sale!)”

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(Online) - Posted 7 months ago

“Shop was quiet so was able to browse and try on at ease. Didn't really have any customer/staff involvement. Shop was clean and well presented. No issues”

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(POS) - Posted 7 months ago

“Good quality Very up to date fashion”

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(Online) - Posted 7 months ago

“Good company, good service, very nice items that I purchased.”

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(Online) - Posted 7 months ago

“Good quality on trend products at a good price point”

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(Online) - Posted 7 months ago

French Connection is rated 4.8 based on 3,098 reviews