French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.75

4.8 Rating 814 Reviews

95 %

of reviewers recommend French Connection

4.8

Based on 814 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Generally fine, nice good quality clothes , quick delivery but rating down due to the return process. They acknowledged receipt of my return on 23/2, money has still not been refunded. Pretty shabby for a company like FC.”

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(Online) - Posted 1 month ago

“Good selection of clothes Friendly staff”

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(POS) - Posted 1 month ago

“FC are amazing! The clothes they design each season are really beautiful and of great quality. The online customer service is the best too”

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(Online) - Posted 1 month ago

“I love FC clothing. Ordering online is straightforward. I had to email FC CS and remind them I hadn’t received my refund and I had left it until 15 days - it was then issued that day but had to wait another 3 days before clearing, no explanation as to why.”

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(Online) - Posted 1 month ago

“Sizes are very big. I have now learned tha and can shop accordingly but as a new customer it would’ve annoying. Some knitwear is made of really poor materials .”

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(Online) - Posted 1 month ago

“Products are excellent but refunds when returning goods are terrible”

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(Online) - Posted 1 month ago

“Very helpful staff in the Gretna store and lovely stock. Disappointing to read on the back of the receipt they only issue exchanges or credit notes rather than a full refund at the outlet store.”

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(POS) - Posted 1 month ago

“Nice shop,friendly staff”

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(POS) - Posted 1 month ago

“Gorgeous outfits. However some xs still run a bit big.”

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(POS) - Posted 1 month ago

“Good quality and good customer service.”

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(POS) - Posted 2 months ago

“Good quality and stylish pieces with a modern, minimalist feel. French Connection offers great options for both work and casual wear. Slightly pricey at full price, but great value during sales.”

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(POS) - Posted 2 months ago

“The Sales lady was fantastic with a return and with a new sale. Thankyou”

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(POS) - Posted 2 months ago

“It is a good product that I bought, good quality material”

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(POS) - Posted 2 months ago

“very good overall.one shirt i wanted had hole in it but very happy with the 2 i bought.Changing rooms bit awhward as no segregation m/f but managed.Not 100% with the no returns only credit policy”

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(POS) - Posted 2 months ago

“Good and modern clothes at reasonable price”

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(POS) - Posted 2 months ago

“Bought a great t shirt in the sale as a gift for a friend - my only criticism is that the markdown was written in red pen on the price tag - it would be nice to be able to remove the price to give it as a gift.”

Helpful Report

(POS) - Posted 2 months ago

French Connection is rated 4.8 based on 814 reviews