French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.81

4.8 Rating 2,694 Reviews

97 %

of reviewers recommend French Connection

4.8

Based on 2,694 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

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“The staff were very friendly and very usefull definetly coming back again”

Helpful Report

(POS) - Posted 6 months ago

“I bought a jumper which was in the sale. Lovely colour and shape. Soft, comfortable material. Prompt delivery.”

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(Online) - Posted 6 months ago

“Sent a dress back on 17/02/26. You received it on 19/02/26. It’s now 11/03/26 3 weeks later and still no refund. I emailed you last week and you confirmed that you had received it and said it could take up until 11/03/26 to be refunded but it hasn’t. I don’t think this is acceptable and has put me off ordering from you again.”

Helpful Report

(Online) - Posted 6 months ago

“Return received by French Connection on 19/022 with the expected refund within 2 weeks. No refund of £106 has been received as of today 11/03/26. Order#UK1989192. £30 Order#UK1964104. £76”

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(Online) - Posted 6 months ago

“The clothes were amazing and the ladies in store were very helpful explaining how to wear a top I was buying”

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(POS) - Posted 6 months ago

“I'm satisfied with the quality + the return process.”

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(Online) - Posted 6 months ago

“Very helpful & friendly staff”

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(POS) - Posted 6 months ago

“Very good customer care”

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(POS) - Posted 6 months ago

“Very nice jumper and zip up top bought at the Boulevard in Banbridge with very helpful staff and a well laid out shop. Quality tops that I'm delighted with for a very good price.”

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(POS) - Posted 6 months ago

“Really great wuality trousers absolutely delighted!”

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(Online) - Posted 6 months ago

“Products are excellent quality and value for money”

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(Online) - Posted 6 months ago

“Ordered an item which I returned a month ago, and have still not received the refund promised within 14 days. Has put me off ordering again.”

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(Online) - Posted 6 months ago

“Great quality products, and prompt and helpful customer service.”

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(Online) - Posted 6 months ago

“Lovely dress . Will be worn as a casual dress and smart dress going out .”

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(POS) - Posted 6 months ago

“Beautiful stylish jacket. Well made , easy to order on line and speedy delivery . Well packaged.”

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(Online) - Posted 6 months ago

“It took a long time for an in stock item to arrive unless you paid for s v expensive delivery option”

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(Online) - Posted 6 months ago

“Items ordered easily and arrived as expected but the returns service is absolutely appalling. I will not be ordering from this company again given the way they hang on to your money for over 2 weeks and fob you off when you contact them. Don't bother ordering unless you KNOW you won't need to return anything!!”

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(Online) - Posted 6 months ago

“Quality fabric and items with quick delivery and great email updates. First time ordering direct online and I wouldn't hesitate to do it again!”

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(Online) - Posted 6 months ago

“Generally fine, nice good quality clothes , quick delivery but rating down due to the return process. They acknowledged receipt of my return on 23/2, money has still not been refunded. Pretty shabby for a company like FC.”

Helpful Report

(Online) - Posted 6 months ago

“Would definitely us French Connection. They are five star ⭐”

Helpful Report

(Online) - Posted 6 months ago

French Connection is rated 4.8 based on 2,694 reviews