French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.81

4.8 Rating 3,107 Reviews

97 %

of reviewers recommend French Connection

4.8

Based on 3,107 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

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“Great quality clothing and excellent customer service when I visited at the Wembley store.”

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(POS) - Posted 2 months ago

“I used to highly value your clothes... but the quality has greatly diminished... it has become to 'china'.. quite disppointing.”

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(Online) - Posted 2 months ago

“Efficient and very effective service I purchased an item on line and the whole process end to end was seamless”

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(Online) - Posted 2 months ago

“Assistant was very helpful”

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(POS) - Posted 2 months ago

“Easy to shop on line, with lots of choice and details on sizes. The order was quick to arrive and well packed. The quality of the clothes exceeded my expectations and I kept most items. Only had to return two . Returns process was easy.”

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(Online) - Posted 2 months ago

“Nice pieces Stylish and well cut”

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(Online) - Posted 2 months ago

“Great customer service when I asked a question prior to delivery Fast delivery too”

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(Online) - Posted 2 months ago

“Used the ‘try before you buy’ and thought I was an excellent way to shop especially as I live in a rural area and would have to travel to a city to access French Connection.”

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(Online) - Posted 2 months ago

“Speedy acknowledgment, shipped promptly, fast delivery”

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(Online) - Posted 2 months ago

“Overall a great company. I have found sizing to be inconsistent with some items huge& others too small”

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(Online) - Posted 2 months ago

“Extremely good quality clothing with lovely fabrics and they wash extremely well. Staff at the stores are always happy to help”

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(POS) - Posted 2 months ago

“A beautiful shop which seeks the most gorgeous clothes. I love how simple yet perfect FC designs are.”

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(Online) - Posted 2 months ago

“Excellent quality at an affordable price”

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(Online) - Posted 2 months ago

“Lovely dress and Prompt delivery.”

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(Online) - Posted 2 months ago

“It’s the first time I’ve visited a French Connection store - I visited the Chester store. The member of staff who served me was extremely helpful, nothing was too much trouble and she helped me with sizing and style”

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(POS) - Posted 2 months ago

“Visited the Gretna Outlet Store and pick up a couple of great bargains. Lovely quality items.”

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(POS) - Posted 2 months ago

“Good quality items at a very reasonable price”

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(POS) - Posted 2 months ago

“Nice stylish clothes at reasonable prices. Shop staff always friendly and helpful”

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(POS) - Posted 2 months ago

“Staff in the princes quare are absolutely lovely and so helpful”

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(Online) - Posted 2 months ago

“Love french connection and fast delivery too thank you”

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(Online) - Posted 2 months ago

French Connection is rated 4.8 based on 3,107 reviews