French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.78

4.8 Rating 1,407 Reviews

96 %

of reviewers recommend French Connection

4.8

Based on 1,407 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

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“The staff were a good balance of friendly and professional!”

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(POS) - Posted 2 months ago

“Ditsy sales assistant not sure what she was doing - poor experience”

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(POS) - Posted 2 months ago

“Good quality item, good packaging and came on time. Overall i am happy”

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(Online) - Posted 2 months ago

“Lovely jacket, size small too large”

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(Online) - Posted 2 months ago

“I have not shopped in French Connection for a long time. But I so enjoyed my shop today. Lovely clothes in gorgeous colours.”

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(POS) - Posted 2 months ago

“Lovely quality clothing and quick delivery.”

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(Online) - Posted 2 months ago

“I like the clothes, style and reliable sizing. Unfortunately I've had two "sale" items that have had small holes in them, admittedly in not very visible places”

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(Online) - Posted 2 months ago

“There are very good staff answering the customer service lines and they were very quick to reply to emails.”

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(Online) - Posted 2 months ago

“International order completed in just a few days. Package received, skirt is as described and is rather fabulous, I love it. Would order again, and would recommend. Excellent transaction. Thanks, FC.💥”

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(Online) - Posted 2 months ago

“Really friendly service, the team always make to effort to chat when making a purchase. Good quality clothes, great timeless designs and a good range.”

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(POS) - Posted 2 months ago

“Love the quality. Have been buying for years. Great store. So glad it opened in the Boulevard. 😁”

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(POS) - Posted 2 months ago

“Really great quality product, thank you”

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(POS) - Posted 2 months ago

“I haven’t shopped in French Connection recently- was very pleased with the choice and my purchase! Staff were very helpful”

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(POS) - Posted 2 months ago

“The staff in the Bath branch were fantastic. Really attentive but not over the top. When I was in the chaning room, they checked in to see if I needed to try a different size etc. They were not sales pushy, but just enough to let me know they were there if I needed them. Always smiling, helpful and professional at all times. The stock is amazing....I just love French Connection because the quality and fit of clothes make me feel great about myself...That's worth it's weight in gold, thank you ❤️”

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(POS) - Posted 2 months ago

“Lovely range of garments, reasonable prices - also offer a discount with Blue Light card which was a lovely bonus!”

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(POS) - Posted 2 months ago

“Stuff was good, service was okay”

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(POS) - Posted 2 months ago

“Great clothes, can always find something”

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(POS) - Posted 2 months ago

“Always good design and good quality”

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(Online) - Posted 2 months ago

“The ladies are lovely in Freeport and very helpful especially as I am 66 and never sure if I am buying the right outfit for my age, they make me feel comfortable which not all shops do”

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(POS) - Posted 2 months ago

“The Wembley branch was nicely laid out, greeted as I entered the shop, I knew what I wanted to went to pay the cashier was chatting to a friend who was hovering by the till, no interaction with me the paying customer, too busy chatting to her friend. The the cardigan I purchased as molten fluff all over my trousers so quite disappointed”

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(POS) - Posted 2 months ago

French Connection is rated 4.8 based on 1,407 reviews