French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.80

4.8 Rating 2,136 Reviews

96 %

of reviewers recommend French Connection

4.8

Based on 2,136 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went into French Connection in Chester after a summer wardrobe and loved quite a few items and designs. The quality was impressive and very soft which attracted me. I tried on several items and the staff were very friendly and attentive. I was very happy with my purchases which for the quality were a reasonable price and I have my eye on further items to complete my matching wardrobe. Very impressed.”

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(POS) - Posted 3 months ago

“I really love the service in store and appreciate one sales assistant in particular from Malta at the Wembley Outlet location!”

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(POS) - Posted 3 months ago

“Everything went perfect with my order , very happy”

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(Online) - Posted 3 months ago

“I have been ordering items regularly from French connection for over a year now. The items are high quality and true to fit. Deliveries have always been on time (multiple orders) and the fashion stands out every single time.”

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(Online) - Posted 3 months ago

“Loved my new jeans were delivered on time and very happy to wear them”

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(Online) - Posted 3 months ago

“Great quality clothing and the delivery service is spot on. Highly recommended.”

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(POS) - Posted 3 months ago

“All 3 pairs great quality and very comfortable”

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(POS) - Posted 3 months ago

“Easy straightforward website & on time delivery ! Great product & I am very happy 😊 Thank you”

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(Online) - Posted 3 months ago

“I order regularly from French Connection and always find their service to be excellent. The clothes are great and I rarely have to return, however when necessary the returns are straightforward to do.”

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(Online) - Posted 3 months ago

“Excellent service, I had the great help from your Chester shop, didn’t have my size so order it on line and delivered to me. Thank you.”

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(Online) - Posted 3 months ago

“Most beautiful skirt that I had seen in store but they didn’t have my size. It arrived swiftly and in good condition. Excellent value for money”

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(Online) - Posted 3 months ago

“Excellent as always”

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(Online) - Posted 3 months ago

“Lovely airy store. Fab clothes. Staff lovely”

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(POS) - Posted 3 months ago

“Lovely store staff and a really good layout of clothing easy to find what you wanted”

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(POS) - Posted 3 months ago

“I have shopped with FC for decades when there were once shops in the high street . Always found their merchandise edgy and out of the ordinary. I have rarely been disappointed. I consider the items good quality and value for money. Since moving online only I still value my shopping experience with this company and would recommend them.”

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(Online) - Posted 3 months ago

“Great clothes well made, true to size.”

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(Online) - Posted 3 months ago

“The quality, cut and fabric of French Connection is always of a consistent high level.”

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(Online) - Posted 3 months ago

“Good products, styles vary year to year, good quality items that last well.”

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(Online) - Posted 3 months ago

“Very nice and good quality”

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(Online) - Posted 3 months ago

“Purchased a denim mini dress in the sale. Delighted with it. Fits perfectly.”

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(Online) - Posted 3 months ago

French Connection is rated 4.8 based on 2,136 reviews