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Giesswein Walkwaren AG Bewertungen

4.7 Bewertung 29,733 Bewertungen
93 %
der Kunden empfehlen Giesswein Walkwaren AG
Unternehmen Produkt
38,727
 Insights Metrics Info
4.7
Basierend auf 29,733 Bewertungen
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Returns Process
Easy
Lesen Giesswein Walkwaren AG Bewertungen
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Bewertung abgeben

Filter: Rated 1 Keine 5 Sterne 4 Sterne 3 Sterne 2 Sterne 1 Sterne Hilfreich Sprache: Alle Alle Deutsch English Français
Michael N
Verifizierter Käufer
“Late delivery (DHL), the product does not look as displayed online and still waiting for refund. Also no clear area on website to register the return.”
Hilfreich Melden
10.03.2025
Dear customer, thank you very much for your statement regarding your ordered article from Giesswein. We are grateful for any constructive feedback from our customers. We are truly sorry to hear that the shoes do not meet your expectations. We are constantly working to improve and optimise our products in order to adapt them to the needs of our customers in the best possible way. f you are not happy and satisfied with the shoes, we would like to offer you the possibility to return them as part of our Giesswein satisfaction guarantee and as soon as we receive the parcel, you will receive a corresponding refund by the means of payment that you have chosen for your order. Please create and download your own return label by using the following link: http://sendback.giesswein.com/b2c/index.php?lang=en Print this label and put it onto the parcel. Please insert a copy of your invoice or delivery note into the parcel so our return department can handle your return as quick as possible. Maybe you will find a different product from our range that you would like. We invite you to look for alternative models directly on our website www.giesswein.com If you have any further questions, please do not hesitate to contact our customer service at order@giesswein.com. Best regards Giesswein Customer Support
11.03.2025
Katherine S
Verifizierter Käufer
“While the product is well made your returns system is below par. I returned the clogs - order no. GWUK124126 / invoice number 15185298 on 29/02/25. No acknowledgement from you, and no positive outcome for your " customer". Each process has been antediluvian and barely dot for 2025.”
Hilfreich Melden
09.03.2025
Dear Katherine, We would like to sincerely apologize if your experience did not meet your full expectations. Your opinion truly matters to us – because only through honest feedback can we improve. 🙏 Please don’t hesitate to share your suggestions or wishes regarding our returns process by email at shop@giesswein.com. We truly appreciate detailed input, as it helps us better understand your needs and expectations. Your feedback will of course be forwarded internally to our quality management and logistics team, so we can work purposefully on improvements. 💬🙋‍♂️ Warm regards – Your GIESSWEIN Team, Laura 😊🧶
27.06.2025
Detlef
Verifizierter Käufer
“Die bestellten Hausschuhe entsprachen nicht meinen Erwartungen. Sie waren sehr leicht und boten keinen Halt. Dafür waren sie viel zu teuer. Ich hätte sie besser umtauschen sollen.”
Hilfreich Melden
06.03.2025
ieber Kunde, vielen Dank für Ihre Stellungnahme hinsichtlich Ihres bestellten Artikels der Marke Giesswein. Wir sind dankbar für jedes konstruktive Feedback unserer Kunden. Bitte verwenden Sie hierzu das Giesswein Retourenlabel und erstellen dieses mit diesem Link und laden es herunter: http://sendback.giesswein.com/b2c/ Drucken Sie dieses bitte aus und kleben es auf das Paket. Dieses Label ist bereits von uns bezahlt. Ihnen entstehen dadurch keine Kosten bei der Rücksendung. Legen Sie im Paket bitte den Retourenschein oder eine Kopie von Rechnung/Lieferschein bei, damit wir Ihnen die Rücksendung zuordnen können. Vielen Dank für Ihre werten Bemühungen. Vielleicht finden Sie aber ein anderes Produkt aus unserem Sortiment, dass Ihnen gefallen würde. Sie können sich auch gerne direkt auf unserer Website www.giesswein.com nach alternativen Modellen umsehen. Herzliche Grüße
06.03.2025
Lily C
Verifizierter Käufer
“I brought the slipper 12/23 and the insoles were all disintegrated. Reach out to the company and they said there are no replacements insoles Very poor product and even poorer customer service”
Hilfreich Melden
25.02.2025
Dear customer, thank you for your comment regarding your ordered Giesswein brand item. We are grateful for any constructive feedback from our customers. We are sorry that the shoes did not meet your expectations 100%. We are always working to improve and optimize our products to best meet the needs of our customers. You can of course take advantage of our Giesswein satisfaction guarantee. Under this guarantee, you can return the item to us free of charge and you will receive a corresponding refund immediately after receipt of the goods, to the payment method you chose for your order. Please contact our Customer Service directly at shop@giesswein.com They will be happy to take care of your request. Yourssincerely Giesswein Customer Service
26.02.2025
William P
Verifizierter Käufer
“You customer service is destestable and your shipper is incompetent. My order was to be sent to Oregon in the USA, but was sent to Alabama -- Giesswein knew that, but still treated me with suspicion when I informed them. Then they sent me a FEDEX claim form auf Deutsch -- a language a barely understand, and expected me to file it for them. If they are not competent to do business internationally, they should not try to do it. Perhaps they can make good footwear. They are not a competent seller.”
Hilfreich Melden
21.02.2025
Dear William, Thank you for your comments regarding the Giesswein brand item you ordered. We are grateful for any constructive feedback from our customers. We are sorry that the delivery did not fulfil your expectations 100%. We are always working to improve and optimise our products and processes in order to best adapt our products to the needs of our customers. Please contact our Customer Service team directly at shop@giesswein.com They will be happy to take care of your request. Best regards Your Giesswein Customer Support - Laura
24.02.2025
Jutta
Verifizierter Käufer
“Schuhe wurden zurückgeschickt. Ich warte auf die Gutschrift.”
Hilfreich Melden
17.02.2025
Lieber Kunde, Vielen Dank für Ihre Nachricht. Es tut uns leid zu hören, dass Sie mit unserem Service oder Produkt unzufrieden sind. Wir möchten sicherstellen, dass Ihr Anliegen schnell und zu Ihrer Zufriedenheit gelöst wird. Um Ihnen bestmöglich weiterhelfen zu können, bitten wir Sie, uns detaillierte Informationen zu Ihrem Anliegen per E-Mail an shop@giesswein.com zu senden. So können wir gezielt nach einer Lösung suchen und sicherstellen, dass wir Ihr Problem schnellstmöglich beheben. Wir danken Ihnen im Voraus für Ihre Kooperation und Ihr Verständnis. Mit freundlichen Grüßen, Ihr Giesswein-Team
18.02.2025
Karl
Verifizierter Käufer
“Die Socken sind viel zu eng. Man bekommt sie kaum über die Füße. Der Bund ist außerdem zu eng und schnürt ab. Die Qualität der Strümpfe hat sich verschlechtert. Ich werde ihre Strümpfe nicht mehr kaufen.”
Hilfreich Melden
16.02.2025
Lieber Karl, vielen Dank für Ihre Bewertung und Ihr wertvolles Feedback. Es tut uns leid zu hören, dass unsere Produkte nicht ganz Ihren Erwartungen entsprechen. Ihre Meinung ist uns sehr wichtig, und wir nehmen Ihre Rückmeldungen sehr ernst, diese liegt uns am Herzen.✨ ➡️Selbstverständlich leiten Wir Ihre Anregungen und Ihr Feedback an unser Qualitätsmanagement & Produktteam weiter. Sollten Sie mit Ihrem Produkt nicht vollkommen zufrieden sein, erinnern wir Sie gerne daran, dass Sie jederzeit die Möglichkeit haben, Ihre Giesswein-Produkte im Rahmen unserer 1-Jahres-Zufriedenheitsgarantie kostenlos an uns zurückzusenden. Wir möchten uns ausdrücklich entschuldigen, wenn nicht alles zu Ihrer vollsten Zufriedenheit war, und stehen Ihnen jederzeit gerne zur Verfügung. 🙋‍♀️🙋‍♂️ Schreiben Sie uns doch gerne an 📧👉️ shop@giesswein.com sollten Sie weitere Hilfe benötigen oder einen Artikel reklamieren möchten! Ihr Giesswein Team – Laura 🌟 Wünsche Ihnen einen schönen Tag! 😊️
04.07.2025
Anonym
Verifizierter Käufer
“I didn’t receive the order. It came in a broken box. The response from customer service was very disappointing.”
Hilfreich Melden
16.02.2025
Good Day, We're truly sorry to hear that you didn’t receive your shipment – or that there were unexpected delays. 😞📦 Even though some time has passed, we want to sincerely apologize for the inconvenience this has caused you. 🙏 Your satisfaction means the world to us, and we genuinely care about your experience. 💌 If there’s anything we can do, please don’t hesitate to contact us anytime at shop@giesswein.com – we’re always here for you! 💬😊 We want you to feel 100% happy with your purchase and with our customer service. 🌟💯 Your opinion matters – and we're committed to making things right for you. 🤝🧡 Warm regards, Your GIESSWEIN Team Laura 😊
04.07.2025
Marcelo A
Verifizierter Käufer
“I didn't get my pair of shoes”
Hilfreich Melden
14.02.2025
Dear Marcelo, We're truly sorry to hear that you didn’t receive your shipment – or that there were unexpected delays. 😞📦 Even though some time has passed, we want to sincerely apologize for the inconvenience this has caused you. 🙏💚 Your satisfaction means the world to us, and we genuinely care about your experience. 💌 If there’s anything we can do, please don’t hesitate to contact us anytime at shop@giesswein.com – we’re always here for you! 💬😊 We want you to feel 100% happy with your purchase and with our customer service. 🌟 Your opinion matters – and we're committed to making things right for you. 🤝🧡 Warm regards, - Your GIESSWEIN Team Laura 😊👟
04.07.2025
Mark C
Verifizierter Käufer
“I have emailed 3 times since receiving my slippers asking if they have another size and can not get past the AI response. Seems like a simple question. Guess not.”
Hilfreich Melden
11.02.2025
Hello Mark, We’re sorry to hear that you were not satisfied with our chat function on www.giesswein.com. 😔 If you have any further questions or concerns, please feel free to reach out to us directly via email at shop@giesswein.com. 📧 Your satisfaction means a lot to us! ❤️ You can find all available products on www.giesswein.com – items that are in stock in your selected size and color will be shown as available. Products that are out of stock will either appear as "not available" or will not be displayed at all. 🛍️ Warm regards, Your Giesswein Team – Laura 😊
28.07.2025
Sean S
Verifizierter Käufer
“Cheap, flimsy, too small”
Hilfreich Melden
08.02.2025
Dear customer, Thank you for your comment regarding the Giesswein brand item you ordered. We are grateful for any constructive feedback from our customers. We regret that the Giesswein item you ordered does not meet your expectations. We are always working to improve and optimize our products in order to best meet the needs of our customers. If you are not satisfied with the product, you can return it to us free of charge as part of our 1-year Giesswein satisfaction guarantee and you will receive a corresponding refund immediately after receipt of the goods, to the payment method you chose for your order. Please use the Giesswein returns label, create it using this link and download it: http://sendback.giesswein.com/b2c/ Please print it out and stick it on the parcel. This label has already been paid for by us. You will not incur any costs for the return shipment. Please enclose the return slip or a copy of the invoice/delivery bill in the package so that we can assign the return to you. Thank you for your valuable efforts. Perhaps you will find another product from our range that you would like. You are also welcome to look for alternative models directly on our website www.giesswein.com. Best regards Your Giesswein Customer Support - Laura
10.02.2025
""
Nicht verifizierter Bewerter
“These slippers are so painful I cannot wear them more than 5 minutes. I need arch support, but these are just too painful. Expensive experience!”
Hilfreich Melden
02.02.2025
Dear Sir or Madam Thank you for your comments regarding the Giesswein brand item you ordered. We are grateful for any constructive feedback from our customers. We are sorry that you are not satisfied with the item.The merino wool gives way when worn and becomes slightly wider because the wool molds to your feet to ensure a comfortable fit. We offer you the option to return the shoes to us under our Giesswein satisfaction guarantee and you will receive a refund immediately after receipt of the goods, to the payment method you have chosen for your order. Please use the Giesswein returns label, create it using this link and download it: http://sendback.giesswein.com/b2c/ Please print it out and stick it on the parcel. This label has already been paid for by us. You will not incur any costs for the return shipment. Please enclose the return slip or a copy of the invoice/delivery bill in the package so that we can assign the return to you. Thank you for your valuable efforts. We hope the support is to your satisfaction and would be delighted to receive another review. Best regards
04.02.2025
Rose L
Verifizierter Käufer
“The slippers are too small. I can't get them on. I am 86 and unwell. I need an American size 8 slipper. Please enchange them. Rose Lee Josephson”
Hilfreich Melden
30.01.2025
Dear customer, Thank you for your message. Please create your return label under the following link and download it: https://www.giesswein.com/return Please enter the zip code of your delivery address in the “ZIP code” field. Please state your order number in the “Order number” field. Please print this out and send the parcel back to us with this label. This label has already been paid for by us. You will not incur any costs for the return shipment. Please enclose the return slip or a copy of the invoice/delivery bill with the parcel so that we can allocate your return. As soon as we have received your return, we will immediately transfer the corresponding amount back to the payment method you used for the order (credit card, Paypal, etc.). If you wish to exchange the item, we ask you to order the desired model again via our online store. Please do not hesitate to contact us if you have any questions.
31.01.2025
Alfred P
Verifizierte Bewertung
“Kauft nicht bei giesswein. Am 2.12 bestellt Lieferung nie erhalten. 3 mal reklamiert, nur Vertroestungen. Firma ist telefonisch nie zu erreichen. Werde mein Geld via Anwalt zurück holen müssen.”
Hilfreich Melden
28.01.2025
Lieber Kunde, es tut uns sehr leid zu hören, dass es bei Ihrer Bestellung zu Problemen gekommen ist und Sie bislang keine Lieferung erhalten haben. Wir möchten uns für die Unannehmlichkeiten entschuldigen und versichern Ihnen, dass wir dieses Anliegen schnellstmöglich klären werden. Könnten Sie uns bitte eine Nachricht an shop@giesswein.com senden, damit wir den Fall genauer untersuchen können? Für weitere Rückfragen stehen wir Ihnen selbstverständlich zur Verfügung.
29.01.2025
Enrique A
Verifizierter Käufer
“The slippers you sent me suck. No insole? You have to be kidding me. They are just awful. What happened to your traditional unparalled top quality? My old Giesswein slippers are worn out but still kicking. I'll keep them for now. Trying to return your product became an oddisey.You have a "customer diservice" what makes everything even more painful. I always felt I was exchanging emails with a bot, not a real person. The worst American company has a better customer service than you do. I'm lucky enough to have a German friend that actually lives in Germany. As a German she felt ashamed for your behaviour. Without her help it would have been impossible to get a return label. What a nightmare! Your brand won't survive. It's surreal. One more thing, I keep receiving Giesswen emails in German. You're a marketing joke.”
Hilfreich Melden
28.01.2025
Dear Sir or Madam We are very sorry to hear of your disappointment with our slippers and your experience with our customer service. This is certainly not the impression we want to leave and we regret that the return process was frustrating for you. Your feedback is important to us and we take it seriously. We are continually working to improve both our products and our customer service, and we sincerely regret that we did not meet your expectations in this instance. We thank you for your loyalty to Giesswein so far and hope that we can regain your trust in the future.
29.01.2025
Hanna
Verifizierte Bewertung
“Ich habe die Outdoorschuhe grade zum 2x reklamiert. In 11 Monaten hat sich 2x die Sohle vom Schuh gelöst. Für den Preis wirklich sehr schade, würde sie nicht empfehlen.”
Hilfreich Melden
26.01.2025
""
Nicht verifizierter Bewerter
“Aujourd'hui 24 janvier je n'ai toujours pas reçu ma commande JJD149990200046156822”
Hilfreich Melden
24.01.2025
"christine L
Nicht verifizierter Bewerter
“colis renvoyer à l’expéditeur par le chauffeur sans être venue sur le lieu de livraison”
Hilfreich Melden
23.01.2025
"Claire (
Nicht verifizierter Bewerter
“Extremely unhappy. Nothing has been delivered to me despite ordering 20 days ago. No-one is replying to my support emails either.”
Hilfreich Melden
23.01.2025
"PHILIPPE "
Verifizierte Bewertung
“Toujours pas livré… le transporteur retenu n’est pas à la hauteur…”
Hilfreich Melden
19.01.2025
Giesswein Walkwaren AG hat eine Bewertung von 4.7 Basierend auf 29,733 Bewertungen
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