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Giesswein Walkwaren AG Bewertungen

4.7 Bewertung 29,011 Bewertungen
93 %
der Kunden empfehlen Giesswein Walkwaren AG
Unternehmen Produkt
36,694
 Insights Metrics Info
4.7
Basierend auf 29,011 Bewertungen
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Returns Process
Easy
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Filter: Rated 1 Keine 5 Sterne 4 Sterne 3 Sterne 2 Sterne 1 Sterne Hilfreich Sprache: Alle Alle Deutsch English Français
Muriel V
Verifizierter Käufer
“je regrette mon achat, le modèle n'est pas du tout confortable. Talon trop rigide J'ai acheté d'autres modèle qui me convenait parfaitement Ce n'est pas la qualité du produit que je mets en cause mais le design”
Hilfreich Melden
04.07.2021
Bonjour Madame, merci pour votre retour. Nous regrettons que votre article Giesswein commandé ne corresponde pas à vos attentes. Vous pouvez nous le retourner gratuitement dans le cadre de notre garantie de satisfaction Giesswein et vous recevrez un remboursement correspondant, immédiatement après réception de la marchandise, sur le moyen de paiement que vous avez choisi pour votre commande. Veuillez utiliser l'étiquette de retour Giesswein et créez-le avec ce lien web suivante : http://sendback.giesswein.com/b2c/ Imprimez ceci et collez-la sur l'emballage. Cette étiquette est déjà payée par nous. Vous ne payerez aucun frais pour le retour. Veuillez inclure le bon de retour ou une copie de la facture / bon de livraison dans le colis afin que nous puissions vous assigner le retour. Merci pour vos efforts. Si vous avez des questions n’hésitez pas à contacter notre service clientèle à l’adresse suivante shop@giesswein.com Bien cordialement et bonne journée Giesswein Customer Support Team Laura
05.07.2021
Pauline Q
Verifizierter Käufer
“Really poor quality, returned”
Hilfreich Melden
02.07.2021
Dear Pauline, thank you very much for your statement regarding your ordered article from Giesswein. We are grateful for any constructive feedback from our customers. We are truly sorry to hear that the ordered goods did not meet your expectations. We are constantly working to improve and optimise our products in order to adapt them to the needs of our customers in the best possible way. Maybe you will find a different product from our range that you would like. We invite you to look for alternative models directly on our website www.giesswein.com If you have any further questions, please do not hesitate to contact our customer service at order@giesswein.com. Best regards Giesswein Customer Support - Laura
05.07.2021
Anja M
Verifizierter Käufer
“De maten kloppen niet ik heb 41 en heb 42 besteld,maar die valt klein ze zitten echt niet lekker,en de lijm op het kurk laat na 1 dag al los ?? Maar ik heb ook een probleem met de taal mail mij in het Nederlands AUB dus ik ben niet tevreden sorry gr anja”
Hilfreich Melden
01.07.2021
Dear Anja, thank you for your message. We are sorry that you are having problems with one of our products. We recommend that you wear the shoes in a few more times with different socks, as these will also give a little after wearing in. You can return this item free of charge as part of our Giesswein satisfaction guarantee and you will receive immediately after receipt of the goods, a corresponding refund by the means of payment that you have chosen for your order. Please use the Giesswein Return Label and create it with this link and download it: http://sendback.giesswein.com/b2c/ Please print this out and stick it on the package. This label is already paid by us. You will incur no costs for the return. Please enclose the return note or a copy of the invoice / delivery note in the parcel, so that we can assign you the return. Thank you for your efforts! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
01.07.2021
Emmanuel C
Verifizierter Käufer
“Les deux talons en sang après avoir porté les chaussure une seule journée. Je suis très déçu...”
Hilfreich Melden
01.07.2021
Bonjour, merci pour votre retour. Nous regrettons que votre article Giesswein commandé ne corresponde pas à vos attentes. Nous vous conseillons de porter les chaussures pendant quelques jours avec des chaussettes différentes, celles-ci donnent un peu après le port. Si cela ne s'améliore pas, vous pouvez nous le retourner gratuitement dans le cadre de notre garantie de satisfaction Giesswein et vous recevrez un remboursement correspondant, immédiatement après réception de la marchandise, sur le moyen de paiement que vous avez choisi pour votre commande. Veuillez utiliser l'étiquette de retour Giesswein et créez-le avec ce lien web suivante : http://sendback.giesswein.com/b2c/ Imprimez ceci et collez-la sur l'emballage. Cette étiquette est déjà payée par nous. Vous ne payerez aucun frais pour le retour. Veuillez inclure le bon de retour ou une copie de la facture / bon de livraison dans le colis afin que nous puissions vous assigner le retour. Merci pour vos efforts. Si vous avez des questions n’hésitez pas à contacter notre service clientèle à l’adresse suivante shop@giesswein.com Bien cordialement et bonne journée Giesswein Customer Support Team Laura
01.07.2021
Horace W
Verifizierter Käufer
“Unfortunately the inserts for the slippers made to enhance are a disappointment as to comfort.”
Hilfreich Melden
01.07.2021
Dear customer, thank you very much for your statement regarding your ordered article from Giesswein. We are grateful for any constructive feedback from our customers. We are truly sorry to hear that the inserts do not meet your expectations. We are constantly working to improve and optimise our products in order to adapt them to the needs of our customers in the best possible way. If you are not happy and satisfied with the shoes or inserts, we would like to offer you the possibility to return them as part of our Giesswein satisfaction guarantee and as soon as we receive the parcel, you will receive a corresponding refund by the means of payment that you have chosen for your order. Please create and download your own return label by using the following link: http://sendback.giesswein.com/b2c/index.php?lang=en Print this label and put it onto the parcel. Please insert a copy of your invoice or delivery note into the parcel so our return department can handle your return as quick as possible. If you have any further questions, please do not hesitate to contact our customer service at order@giesswein.com. Best regards Giesswein Customer Support - Laura
01.07.2021
Anonym
Verifizierter Käufer
“Unkorrekter Online-Verkauf! Mehrere Farbspritzer auf einem Hausschuh bei regulären Preis!!”
Hilfreich Melden
28.06.2021
Sehr geehrter Kunde, vielen Dank für Ihr konstruktives Feedback zu Ihrem Giesswein Artikel. Es tut uns außerordentlich leid, dass dieser einen Mangel aufweist. Wir bemühen uns selbstverständlich umgehend um eine Lösung für dieses Problem. Wir ersuchen Sie höflich, uns Ihre Reklamation direkt an shop@giesswein.com zu senden, bitte fügen Sie auch Ihre Bestellnummer und ein Foto des Problemes hinzu und wir kümmern uns unverzüglich um Ihr Anliegen. Vielen Dank im Voraus für Ihre Mühe. Herzliche Grüße Laura - Ihr Giesswein Customer Support
29.06.2021
Sarah W
Verifizierter Käufer
“!. Your website is so unfriendly 2. Lisa the bot is terrible 3. Because I'm in USA your site wouldn't change to EU sizes for me, and consequently when I got my sneakers, they are size 40! Had I seen the EU sizes, I would have selected 39 4: I want to return them for size 39 but I can't see how to do it from your site. Your site says they can be exchanged, but doesn't explain how. So I am returning them. Too bad because I loved the concept of wood sneakers! 5: Contact us????? What??? There is no email and no phone number!!! 6. Here is yet another example.... Below you have how did you communicate with the company? I clicked Live Chat, but realised it was a bot. Now, I can't even remove Live chat. 7. Now you expect this survey to be done in German, and yet I'm in USA. So, then why then won't you let people see EU sizes when they're in USA?”
Hilfreich Melden
27.06.2021
Dear Ms. Wallace, first of all, we thank you for your efforts sending us your constructive feedback on our website and on our chat bot. We are deeply sorry that our website does not meet your requirements and that our chat bot was not able to support you as expected. Please contact us through shop@giesswein.com and we will be of assistance as good as it gets. We are very sorry about the confusion regarding the sizing. We kindly ask you to use our sizing chart in order to get the right US or EU size. Certainly, you have the option to return free of charge with the return label which we kindly ask you to download directly through https://www.giesswein.com/return If you order in our international store us.giesswein.com, you can choose the US, EU or UK sizes and follow up to the sizing help if needed. Of course, we are also at your assistance again if you are insecure in sizes. We thank you in advance for your time writing us and for your patience. In case of any further questions or concerns, please do not hesitate to contact us again. Kind regards - Laura - Your Giesswein Customer Support
28.06.2021
Sheila M
Verifizierter Käufer
“I have not received my purchase yet - 10 days after purchase!”
Hilfreich Melden
24.06.2021
Dear Sheila, thank you for your message. We are very sorry to hear that you haven't received your order yet. We want to apologize for the inconvenience! We have already initiated an investigation with DHL. My colleague has sent you a replacement parcel with DHL Express. Again, we are very sorry for the delay. Thank you for your understanding and patience! If you have any further questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
24.06.2021
Anonym
Verifizierter Käufer
“Confortable léger et souple. J'ai même des vestes de chez Gieswein.”
Hilfreich Melden
24.06.2021
Cher client, Merci beaucoup pour vos commentaires extrêmement positifs. Nous sommes très heureux que vous soyez satisfait de votre commande chez Giesswein. Nous vous demandons de nous attribuer une nouvelle note si possible, d'autant plus qu'une note de 1 étoile correspond à "Non satisfaisant". En revanche, une note de 4 à 5 étoiles correspondrait à votre satisfaction. Nous vous remercions d'avance pour vos précieux efforts. Cordialement, Laura Giesswein Customer Support Team
25.06.2021
Sunny H
Verifizierter Käufer
“I got wrong size for my order. I had to return as the size was too big. The cost of return was also too expensive for international al return. I won't be buying any more as anything can go wrong with international order.”
Hilfreich Melden
24.06.2021
Dear Sunny, thank you for your review. We are sorry to hear that your ordered shoes didn't fit properly and that you had to return them. As mentioned in our onlineshop we offer free express shipping to Australia however, you are responsible for the cost of shipping back to us in case of a return. We woudl like to apologize for the missunderstanding! If you have any questions you can contact our customer support via shop@giesswein.com They will be happy to answer any further questions you might have. Best regards Giesswein Customer Support Team Laura
24.06.2021
Rachel J
Verifizierter Käufer
“This review isn’t about Giesswein who were very helpful. It’s about delivery of the item I ordered, which was by FedEx. Delivery service was very poor with a package going missing and no help provided by FedEx to trace the package.”
Hilfreich Melden
24.06.2021
Dear Rachel, thank you very much for your statement regarding your ordered article from Giesswein. We are grateful for any constructive feedback from our customers. We are sorry to hear that there have been problems with the delivery of your order. We hope that the parcel has arrived in the meantime. If not, please do not hesitate to contact us at shop@giesswein.com Then we will of course have a look at this issue. Best regards Your Giesswein Customer Support - Laura
24.06.2021
Graham S
Verifizierter Käufer
“Still haven't recieved the goods been scheduled 3 times now 1st 15th, then 17th then 18th now pending. A total shambles, don't state delivery until you are certain, please cancel the order and refund my account”
Hilfreich Melden
19.06.2021
Dear Graham, thank you for your message. We are sorry to hear that you have not received an exact delivery date. We apologize for the inconvenience with the delivery process of your goods. Due to the current situation, the delivery volume is enormously high and therefore, unfortunately, processes of our logistics partner are also delayed - we therefore ask for your understanding if there is a delay in delivery. However, according to FedEx your order has been delivered on Saturday, 19.06.2021 Thank you for your understanding! If you have any further questions don't hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
21.06.2021
Mike L
Verifizierter Käufer
“Feel very let down. Your about us page says “wool redefined- Made in Austria”. Large banner. Reality look under insole and guess were shoe is assembled. PRC, CHINA. I bought these shoes as you said made in Austria.”
Hilfreich Melden
17.06.2021
Dear Mike, thank you for your message. Our unique materials and products are developed and designed in Brixlegg, which lies in Austria’s Alpine region called Tyrol. It’s here at our production site that our wool is knitted, boiled and softened until reaching its final stage: fine, high-quality Giesswein materials. Our Merino Shoes are MADE IN AUSTRIA, and are assembled in Vietnam or China. Our unique Giesswein “3D Stretch Merino Wool” fabric, which is used in our Merino Shoes, is made in our textile production facility in Brixlegg, Tyrol, Austria. The shoes’ value and “soul” thus lies in Austria. The individual pieces—such as the sole, accessories and pieces of fabric—are then put together in Vietnam or China. The reason for this is because there are no European shoe manufacturers that have high enough production capabilities to meet the demand for our shoes. Our executive directors visit these factories in Vietnam and China two times per year, in person. The factories meet all Western standards; their work conditions are exemplary; and, the worksites are regularly reviewed. If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
18.06.2021
Guillaume B
Verifizierter Käufer
“Very Bad shoes , hurting back if the foot. Too hot. Need socks. Grosse arnaque en somme...”
Hilfreich Melden
17.06.2021
Dear Guillaume, thank you for your message. We are sorry that you are having problems with one of our products. We recommend that you wear the shoes in a few more times with different socks, as these will also give a little after wearing in. You can return this item free of charge as part of our Giesswein satisfaction guarantee and you will receive immediately after receipt of the goods, a corresponding refund by the means of payment that you have chosen for your order. Please use the Giesswein Return Label and create it with this link and download it: http://sendback.giesswein.com/b2c/ Please print this out and stick it on the package. This label is already paid by us. You will incur no costs for the return. Please enclose the return note or a copy of the invoice / delivery note in the parcel, so that we can assign you the return. Thank you for your efforts! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
18.06.2021
Debra W
Verifizierter Käufer
“The size 42 Chamerau I ordered is at least one inch shorter or more, than my other size 42 Giesswein shoes. It fits like a 40. In the description we are told to order same size as our other shoes.”
Hilfreich Melden
17.06.2021
Dear Debra, thank you for your message. We regret to hear that your ordered slippers didn't fit. You can of course return them free of charge as part of our Giesswein satisfaction guarantee and you will receive immediately after receipt of the goods, a corresponding refund by the means of payment that you have chosen for your order. Please use the Giesswein Return Label and create it with this link and download it: http://sendback.giesswein.com/b2c/ Please print this out and stick it on the package. This label is already paid by us. You will incur no costs for the return. Please enclose the return note or a copy of the invoice / delivery note in the parcel, so that we can assign you the return. Thank you for your efforts. If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
17.06.2021
Toni Z
Verifizierter Käufer
“Ich habe zwei Paar Schuhe zurück geschickt und bisher erst ein Paar erstattet bekommen! 139,95€ fehlen noch!”
Hilfreich Melden
17.06.2021
Guten Tag Herr Zeidler, vielen Dank für Ihre Stellungnahme hinsichtlich Ihrer Bestellung bei der Marke Giesswein. Wir sind dankbar für jedes konstruktive Feedback unserer Kunden. Es tut uns leid zu hören, dass Ihnen ein Teil der Rückerstattung fehlt. Bitte wenden Sie sich diesbezüglich direkt an unseren Customer Support an shop@giesswein.com. Selbstverständlich wird sich unser Cutomer Support gerne um Ihr Anliegen kümmern. Ihr Giesswein Customer Support Laura
17.06.2021
Zachary P
Verifizierter Käufer
“I have not received my order yet and it’s been 3 weeks.”
Hilfreich Melden
15.06.2021
Dear Sir, dear Madam, thank you very much for your message. We deeply regret that your order has not yet been delivered. We deeply apologize for that. We would kindly ask you to immediately contact us through shop@giesswein.com so that we are able to determine the problem as soon as possible. Please be so kind and send us also your order number and we will take care of this issue immediately. We thank you already in advance for all your efforts. Kind regards - Laura Your Giesswein Customer Support
15.06.2021
Per E
Verifizierter Käufer
“Wir haben 3 Paar Schuhe am 21.5.2021 bestellt ABER sie sind immer noch nicht angekommen bei uns in Finnland!!!”
Hilfreich Melden
14.06.2021
Sehr geehrter Herr, sehr geehrte Frau, herzlichen Dank für Ihre Nachricht. Wir bedauern sehr, dass Ihre Bestellung noch nicht ausgeliefert wurde. Dafür möchten wir uns zutiefst entschuldigen. Wir möchten Sie bitten, sich umgehend mit uns in Verbindung zu setzen über shop@giesswein.com damit wir das Problem so schnell wie möglich klären können. Bitte seien Sie so nett und senden Sie uns auch Ihre Bestellnummer und wir werden uns umgehend um dieses Problem kümmern. Wir danken Ihnen bereits im Voraus für Ihre Bemühungen. Mit freundlichen Grüßen - Laura Ihr Giesswein-Kundensupport
15.06.2021
Frances P
Verifizierter Käufer
“I have returned the item as you sent me child slippers for a disabled adult of 75! I hope you make your website clearer that these are only for children. I ordered a size 7 adult I thought and you said I ordered a child's slippers. I have returned them and look forward to my refund asap!!!”
Hilfreich Melden
14.06.2021
Dear Mrs. Parish, thank you very much for your message and your feedback on your Giesswein order. First of all, we deeply regret that you have received a child slipper. Please apologize, that you were not aware that this slipper is made for children even in larger sizes. We kindly ask you to just click on the adults selection in order to avoid these confusions again. We will certainly arrange the refund immediately and thank you for your efforts returning the slippers with the return label. In case of any further questions or concerns, please do not hesitate to contact us again. Kind regards Laura - your Giesswein Customer Support
15.06.2021
Julie B
Verifizierter Käufer
“I have yet to receive this item”
Hilfreich Melden
10.06.2021
Dear Julie, thank you very much for your message and your rating. We are sorry to hear that you did not receive your order. According to the tracking link, your order has already been delivered on 28.05. Please contact our customer support with your concern at shop@giesswein.com, they will be happy to take care of it. We are sorry for the inconvenience! Your Giesswein Customer Support Laura
11.06.2021
Giesswein Walkwaren AG hat eine Bewertung von 4.7 Basierend auf 29,011 Bewertungen
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