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Graham & Green Ltd Reviews

4.8 Rating 4,150 Reviews

96 %

of reviewers recommend Graham & Green Ltd

Company Reviews

4.8

Based on 4,150 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Graham & Green Ltd:

An independent family company proudly continuing the legacy for 50 years. In 1974, Antonia Graham opened the doors of Graham and Green’s first store in London’s bohemian Notting Hill. Since then, the family-run independent brand has become synonymous with eclectic furniture, hand-picked homeware and unique gifts sourced from artisans across the globe. With a mission to share the pieces that inspire them on their travels, husband and wife duo Jamie and Lou Graham passionately continue the legacy of 50 years to bring carefully curated designs to the modern home. Today, Graham and Green has four stores across London and the South West alongside a growing online business.

Visit Website

Phone:

01225418200

Email:

mailorder@grahamandgreen.co.uk

Graham & Green Ltd 5 star review on 18th June 2024

Graham & Green Ltd 5 star review on 17th June 2024

Graham & Green Ltd 5 star review on 17th June 2024

Graham & Green Ltd 5 star review on 17th June 2024

Graham & Green Ltd 5 star review on 17th June 2024

Graham & Green Ltd 5 star review on 17th June 2024

Graham & Green Ltd 5 star review on 17th June 2024

1

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Updated: The company sent a sincere apology and some compensation which I’m very satisfied to see - thank you! Cancelled delivery on the morning I was expecting it as they hadn’t delivered to the courier. I’d planned my day around it.”

Posted 1 year ago

“Gave wrong advice about a lamp shade but you were apologetic and gave me a free return, which is why I didn'tgive 5 stars. But other than that quick delivery and quick response.”

Posted 1 year ago

“Helpful staff but no clear signage on building for click & collect.”

Posted 1 year ago

“Items exactly as described, good prices & sent promptly. Good communications to let me know progress throughout.”

Posted 1 year ago

“Really like the whale tail hook which is very good quality. The reason I have not given 5 stars is that it came without screws and it's difficult and expensive to find pewter screws.”

Posted 1 year ago

“When DPD made the delivery difficult to receive, one aspect being they claimed to have attempted a delivery but the doorbell camera showed they never called, the lady in customer services was very helpful and suggested a solution which worked.”

Posted 1 year ago

“I collected my item from the warehouse where the staff were exceptionally friendly and helpful. I’d give the staff 5 stars. The after sales email updates prior to collecting seemed very well organised and informative. However, the address and postcode on the emails takes you to the opposite side, of the big warehouse, to where the actual entrance and parking for customer collections is. There is a handwritten note on the back door telling you to go round to the front of the building but this is too small to see unless you’ve parked and approached the door by foot. I had a large item to collect and it would have been be too far to walk around the outside of the premises. The after sales service would have been spot on, if the email communications had explained and given more details about finding them. Maybe giving the address and postcode for the customer collections side of the building would work better.”

Posted 1 year ago

“Love my toilet roll basket - now my sister wants one.”

Posted 1 year ago

“Bit of a wait for delivery or mirror but otherwise a good experience (and the mirror is stunning).”

Posted 1 year ago

“Fabulous service, amazing packaging and speedy delivery. I will shop with Graham and Green again, and I can highly recommend them.”

Posted 1 year ago

“Took longer to dispatch than advertised but I was very happy with the product when it did arrive”

Posted 1 year ago

“Placed my order just before Christmas & my tble has arrived on point thank you”

Posted 1 year ago

“Normally would give a 5 star review but this time I ordered cushions a that were advertised to come with cushion pads (I had checked before ordering) they came without and with no notice or explanation why they weren’t included, I had to call and enquire why, was part refunded very quickly, just an issue that could have been entirely avoided. Also the discount code was listed differently on emails and the main page to the checkout.”

Posted 1 year ago

“Had to return a faulty product. I phoned customer services and they were very helpful in sending the bar code labels and advising how to return.”

Posted 1 year ago

“Very pretty but takes ages to unravel the lights and they don't all unravel”

Posted 1 year ago

“The whole process was smooth. I would not hesitate to order products again. I am unsure of delivery date.”

Posted 1 year ago

“Some of the crystals got damaged could have been better wrapped”

Posted 1 year ago

“Hello. I like your style very much, just a bit expensive. Only thing I bought the pineapple lamp but it is too shiny for me, nice but too golden. In the picture it looked less shiny. For the rest, delivery was fine. I hope I will be able to buy more from you in the future. The bamboo and rattan collections are great!! Regards”

Posted 1 year ago

“I loved the Laguna chair that we got from G&G, it came well packaged - however there was a bit of the rattan which had come unwound near the leg. Not a big issue, something I can fix quickly with a bit of glue - definitely not spoiling the beauty of the handmade piece!”

Posted 1 year ago

“Ordered item took around 7 days to arrive, possibly due to postal strikes so a little longer than I had anticipated. tacker received when despatched and regular updates. Item well wrapped and very happy with it.”

Posted 1 year ago

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Graham & Green Ltd is rated 4.8 based on 4,150 reviews