“We had issues with out counter top. The supplier would not acknowledge our calls. After reaching out to Home Depot, Chrystal Masse was assigned our case. Thank you Chrystal for providing great customer service. The countertops have been replaced and they look great.”
“Went into the Leslie and John Brichal store Richmond Hill, Ontario. Was helped by Moran. He went out of his way to help me fill in a pre online order. Spent a lot of time searching for the items I wanted to purchase. He was very patient and caring and made my customer experience nice and easy.”
“Hello
Actually my review on the Ryobi
40V lawn mower experience I have purchased at Home Depot last year , I had a a very bad experience with Ryobi , but the management team Katherine and Jeremey made it up for me by replacing the product , they went out of their way to make me happy and to ensure a beautiful customer experience, thank you so very much for your efforts, much appreciated. Nicolas”
“I ordered work gloves online and got the usual estimated 3-4 days for arrival. I text them on day 3 for a status update as there was NO movement. Was told it will be shipped on day 7. I called on day 6 and spoke to agent. She said there is no movement snd she will escalate the issue and i should here back from someone with 48 hours. Within 2 hours i received an email that it was cancelled. What a waste if time. Why have an online system and status tab when it doesnt work. They have no customer service whats so ever. I hope i get my money back. That will be another story”
“Ordered an item online. My credit card was charged ( not a hold)but the item was never sent to me. 5 days later, my card was again charged ( again, not a hold). The item was still not sent to me. I escalated this complaint ( took 3 hours to explain ) and also cancelled my order because I was afraid they would charge my card a third time when they actually shipped the item. Another 5 days later, they have charged my card again, even though I have an email from them confirming I cancelled the order. I am now out almost $500, have no item and they have a case open but don’t give me any updates or refunds. I had to cancel my bank card to stop them from charging me a fourth time.”
“If I could give a 0 I would. My recent experience with the Brampton Great Lakes Home Depot was terrible. The staff in the garden centre don't know what they are doing. You ask for help to load something and no one shows up. Very poor customer service.”
“Ron is a terriable man with poor character. He was susposed to hold a product for me instead sold it. Customer service is pooor poor I would never shop here again. Ron especially should be fired.”
“Amazon is faster, better service, and doesn't cheat you like Home Depot.
Friendly staff at our😩 location, but not much in stock at any location so they tell you to go to their website. Do not enter any personal information or sign up to the home depot website. The website is broken and gives random errors and different failed options every time. One time it said they could not deliver to my home. One time it said they could not deliver to the store. After trying to place an order they said my (good) credit card was bad. Then they tried to make a $0 charge on my card. They sent an email saying the order would be cancelled. I phoned and waited several hours in a hold queue, and asked to confirm the order was cancelled. The rude man hung up. The website recommends SMS chat, so I did that. I confirmed a third time by text that the order was cancelled. Suddenly today, I got email that they had shipped the cancelled order. Checking my bank, now they have tried to charge the full amount for the cancelled order. Long before they changed their mind and unilaterally tried to uncancell the order, I had already ordered from Amazon, had it delivered, and had it installed.
Stay away from Home Depot. They act as if they are trying to desperately grab money without providing goods before they go bankrupt.
Anybody need to join in a class action suit?”
“Bought washer and dryer from the home depot
Bought washer and dryer from the website on may 27th, delivery for june 9th. Received an email saying the payment did not go trough. Call them. The person told me that this happen sometimes and that he needed to create a new order and then take payment by phone. No problem and delivery was to be on june 2nd. He repeted this multiple time. Took a long time but worked. Took a day off from work and no delivery!!!! Called customer line to be on-hold for littarilly for hours yesterday to give up and call the store who did really not seem to care and sent me back to the line where you get put on hold for hours! Trying now to get reimbursed and i have been waiting on line for an hour already. Never buying there again for sure. Costing me a day of work, no washer and dryer, at least I have the day of to spend on the phone to get reimbursed”
“Don't buy any renovation warranty products from home depot. Please see their reply below after 3 months asking several proofs.Ticket # 5226964
The Home Depot does not provide any warranty on products manufactured by a third party, this is common with most retailers.
Regards,
Chantel Mellows
Executive Escalations
The Home Depot Canada | Contact Centres
1.800.910.6704 ext.10023
www.homedepot.ca”
“Had to find a tap handle for my Moen faucet. Guy working plumbing knew nothing about what type of handles HD stocks. Didn't want to suggest or check any other stores for stock. Sorry for making you do the job you get paid for, jerk! Fire this clown!!”
“Placed an online order, was to be delivered on a specific date, on that date the delivery company contacted me to set up delivery for the following week??? They said it arrived that day, when in fact according to tracking, it had arrived 2 days prior. Contacted home depot re this issue, could not get through to anyone, called for 2 days to different customer services numbers to no avail. One number hours before it was closed indicated that due to the holiday customer service was closed to allow employees to spend time with their families for the holiday, there is no holiday. Another kept saying due to the current situation all lines are full and they couldnt take any more calls, again what situation??? They have the worst customer service ever, I honestly dont think they care about their customers once an order is taken. This is not the first time either, previous online orders just dropped after they are payed for, takes 5 to 7 days to get money back on my credit card, but at least it gets there. Worst company ever. Unable to cancel order online, unable to get ahold of a live person to cancel order, unable to get through to delivery company to find out what is going on??????????????”
“The Home Depot showed their product (PRO-MIX Vegetable & Herb Mix
Model # 4981401|Store SKU # 1000733914) as "Eligible for free parcel shipping over $35" . At the bottom of the page the "STANDARD SHIPPING Out of Stock" for most of the promotion. Yet with in 4 kl of where I live the store had more than 300 in stock, and there pay for service "EXPRESS DELIVERY Delivered within 3 hours
Order by 4:00 PM $9.97" appears to have no issue finding stock. To top that off they then canceled my paid delivery order with no explanation. Will now order from another company that I can count on.”
“I placed a simple order One item They told me my delivery date would be 8 days Seemed long but ok Well 8 days later no delivery and no tracking information on it Tried getting help from Home depot and zero help with finding out where my order was And they would not let me cancel the order I am done with Home depot their service is so so bad”
“HD Home services did an awful job of installing my new cabinits! Dented the doors, damaged the finish. Left many messages with cust serv. no call back? Never again!”
“Went into home depot to look at lawn furniture. Found a bistro set I liked but wanted to sit in in and make sure it was what I wanted. The lady at self checkout called the garden center because it was positioned 10 to 12 foot up and she said he could bring it down. Garden center employee couldn't be bothered. Basically told us he wouldn't bring even 1 chair down!customer service sucks. 500.00 wasn't worth his energy.”
“Home Depot staff know nothing about plumbing. Set me up with the wrong rubber seals for my tap. Had to go back three times to get the right ones, even though I brought the original seal in to compare. Garbage!”
“I purchased a bathroom vanity online from Bath Depot and paid for it with my credit card. Due to condo rules, I had to get a smaller size. I phoned Bath Depot and indicated I had to cancel the order. They cancelled it immediately over the phone and said it would be 15 business days to receive the refund. True to their word, the money was refunded to my credit card in that time frame. It was very easy to work with them and they did what they said they would do. A note for others, they do not provide a cancellation number. I just noted the name of the customer service rep I was dealing with and date and time of the conversation.”
“I will not be a Home Depot customer! I ordered a stove/ range on line Home Depot .Com and at the last minute they canceled my order, saying I was not in a delivery area. I will be going to Lowes with Price match...”
“We spent over $20,000.00 for 21 windows in our home. The manufacture and delivery of the initial 11 of those 21 windows was botched. Only 5 were delivered. The other 6 were not in the order. The installation of those 5 windows was late and the final trim work was horrible. Louis, the installer, left me low-grade, unstained, and unmitered wood to stain myself and hang. DHM Construction had to repair Louis' work. DHM Construction also installed the other 10 windows ordered last year for our 2nd floor. The windows were installed and caulked from the inside & without the use of a ladder. On 12/25/22, a cold front with wind gusts of 40 mph blew outside and 13 windows began whistling in our home. The whistling continues every time the winds get gusty where we live. After repeated & recent attempts to contact Matt Morra, Ed May, and Brandon Hallman, Home Depot reps/contractors, THE DEFECTIVE WINDOWS HAVE NOT BEEN REPAIRED OR REPLACED!!! NONE OF THESE REPS HAS RETURNED OUR CALLS FOR HELP!. This intentional disregard of a problem with a Home Depot product by Home Depot reps is shameful. As a result of this terrible incident, which continues to go unresolved, I will never buy another home product from The Home Depot!!!”
