“I puchased a new Heat Pump and furnace as well as humidifier in our home for $15,000 from Home Depot and they subcontracted the installation to A Plus Air.
After the installation we had very dry air in the house which caused us discomfort sleeping at night. We often called A Plus Air to service our system annually. 9 years had passed and we finally discovered that A Plus Air had never cut a hole into the furnace duct to allow moist air to flow from our humidifier through our heating system. They attached the humidifier flange to the solid metal wall of the exterior of the furnace with 8 screws but never cut a 6 inch hole into the furnace. They have the sales contract yet denied they installed the humidifier and refused responsibility unless I provided my receipt. It took me 6 months to locate my receipt when they had the paperwork all this time.
I'm very disappointed with Home Depot's refusal to take accountability and will never use them again”
“Hi,
The Home depot @ Airport road and queen street intersection is what im reffering to. I met a gentleman named Joshua. A true assest. His courtesy, professionalism, time taken to attend to my requirements, his abibility to be detail oriented was fascinating. Im aware Home Depot and this particular location has dome great people. Joshua stands out. If you require more details on his assistance to me on something complicated, please call me @ 416.659.7418. I tried geting into the website to post a review, unlike most companies I cant find it. He needs to be acknowledged for his service and Canada definitely needs more of them. Great Job! You have set an example for many upcoming youngsters of your age. Your knowledge, articulation and detail oriented conversation truly helps me spend a peaceful night bcos I came into buy something for my mom who is 74 years of age (Bidet) and he was more than adequately knowledgable. Email: ravi_balaji@hotmail.com”
“Just came back from Home Depot West Edmonton to pick up an order that was on hold for a month or so since we were on vacation. It was for our Christmas tree. Amount was $64 and I had my confirmation email and bar code to claim. However it wasn't released to me because I don't have a photo ID at that time. I offered the sales person by the name of Anna at the Home Depot West Edmonton to prove my identity by showing her my work business card and email signature to prove my identity yet she insisted that she needs my photo ID. No photo ID means no release of item. We are regular customers at Home Depot and she did not offer any other solution. I don't have time to come back to the store. My husband was with me and still she won't take his ID which had been presented to the store multiple times as we are online shoppers. As I got frustrated I've asked her to return the item and she did right away. I told her that you now believed that it's me as you took my instruction to return. As I understand that this is company policy for photo ID, this policy is a bit rigid to consider another proof of udentity. I also gave her an example that if someone had an order of $1 and the claimant forgot the ID, still they require a photo ID. It was a pity as a lost business for the store and for us not to have a Christmas tree. I hope Home Depot will get some coachings done to provide flexibility and for their associates to provide better advise and solutions rather than being absolute. IDs are needed to validate someone's identity yet even if I showed her the order email confirmation and QR, still she insisted to company policy yet she took my instructions to return the item. I hope that I am feeling wrong that I'm not discriminated because I'm a person of color. We have spent tens of thousands at this store and was just taken as a number.”
“I wanted to give a shoutout to Callum, one of your sales associates at the Waterloo North store, who helped me with an appliance order last night. Very helpful, knowledgeable and personable.”
“Price was right, reason for 2 stars but order to be shipped to my home. Many of the item in stock at stores here near me in Canada but they shipped it from California on the other side of the continent. it took one week to leave C.A. and a few more days to make to mid west U.S.
at this rate will take close to a month to get here and will be to cold out side to intall it. I try to by from Canadian and U.S. companies as China not our friends but wow!”
“My landlord (who is VERY good at such things) went and bought a refrigerator from Home Depot to replace ours which had broken down. They were also supposed to take the old one. It was to be delivered a couple days later in the morning. No specific time was given (they say @ 8 a.m. to 8 p.m., thus effectively killing any activities, including work, for that day).
When the morning came, a truck showed up, but ...no fridge! I was told it would be delivered the next day in the morning. I was also instructed to take down certain things, bannisters and the like to facilitate easier loading/unloading, as they were also supposed to remove the old fridge. Please note they have already been paid for the fridge and it's delivery, and the removal of the old fridge.
The next morning a truck showed up and they started to unload ...a STOVE! Then, without even trying to explain, they reloaded the stove, got in their truck and left. They explained to the landlord that the fridge would be there sometime before 8 p.m. that evening.
Nope... nothing... not a peep from Home Depot.
So now here we sit in limbo (and have sat for the better part of a week) not knowing when or even IF the new refrigerator will show up. We have no information, and selected parts of the house have been disassembled to accomodate these people , should they decide to ever show up. Meanwhile , I cannot go to work, and have no idea whatsoever how long Home Depot is going to take, or any idea as to the status of what has now become a fiasco.
I'm wondering if the whole thing wasn't just a rip-off.”
“Ordered shower enclosure from Home Depot on line, Maxx shower. 1st 2 that came were defective, 1 had a gash in the back and 1 the mounting holes were drilled upside down. 3rd time lucky the enclosure was ok. This required about 6 months. Picked up a door for the shower, in stock item for home depot, got it home and it was missing all the mounting hardware, will return and special order when my blood pressure stabilizes. Home Depot good on returns but you can count on returning items 2 or 3 times until you finally get lucky and that weekend project, probably closer to a year when using Home Depot.”
“Tried to use the project loan and kitchen design services. Started the ball rolling September 10, had the virtual meeting, paid for installer to take measurements, then it started - took almost 2 months to get an estimate and the estimate for installation is 2.5x the price of the cheap kitchen. Then I am told the installer is very busy anyway and would t be available until next year. Then I am told the pre-assembled cheap cabinets I chose are not available. And I can’t get the measurements I paid for or the refund- so a total scam! Wasted 2 months of my life and took almost $200 bucks. Even if I chose to go with my own installers I can’t get the colour I want for the cabinets. Waste of time!”
“Went with Home Depot since i wanted to support local. Purchased a garage door in June since the bottom of my garage door fell off. Had to wait till last week of October for them to install it. If you decide to go through them be prepared to wait more than 120 days”
“I ordered moving boxes and because the tracking was wrong was promised $25 gift card. I keep getting the run around of not providing it. Bad customer service when it comes to giving for inconvenience when they will do anything not to honor it. They gave me a tickyno. 4679314. I did receive a $15card for delivery not brought up to my apt. Jeffrey Sanchez is the one who keeps resending the same email without reading what I am saying. I just want thy$25 gift card.”
“Yesterday I needed some moth traps and they had all been put away for the season but a young gentleman by the name of Mike, red hair who works in the seasonal department was kind enough to get someone to get the skid off the very top shelf and find me the moth traps. He was very professional, personable and I really appreciate that Home Depot went the extra mile to get me this product. This was at the Billy Bishop location. I was so impressed by him. Super friendly and did a great job helping”
“I went to oakville Home Depot to buy fridge Jason in appliances department was extremely helpful he is very knowledgeable he helped me to choose the right fridge really Jason was very patient and extremely helpful thank you so much Jason”
“I have never had so much trouble with a store as l have with Home Depot this week. I order a replacement water filter for my fridge. On Monday 3 l got a bottle of outdoor windex on Thursday the 6 l got contractor anchors. I called both days. And told them l couldn’t bring them back cause l don’t drive. So l have to send pictures and so on . This is bull. All l wanted was a water filter. Didn’t have this problem 6month ago. I have to get my money back. And l ordered the water filter from Lowe’s. Keep my fingers crossed they don’t have dummy’s working their.”
“Delivery was cancelled three times by delivery guys and appliances we bought never delivered in Vaughn area so we had no option except cancelling the order.”
“I Purchased an attached GE stacked washer/dryer.
has not worked since the beginning and the home depot and GE company are not able to solve the issue or replace the unit. one year later i am past my warranty and will be buying a new machine.”
“My husband and I built a deck at our trailer this summer. We have some left over wood that we tried to return to Peterborough. It's only a couple hundred bucks. We could not find our receipt. Our return was denied at the store. Apparently you have to get a Return authorization report (RAR) if this happens.
Customer service told me I would get this form in a couple of days. After a week I called back, and another Customer service lady told me to get it myself online. I did get the form (it was not a couple of days) and sent it back to customer service. Customer service sends it somewhere for approval, and the approval gets sent back to customer service who eventually sends it to you. Today I'm now at the beginning of week 5. I got a return "approval" on October first. The message said "inform the customer they have the ability to make this return within 72 hours from today through to Sept 25th." WHAT? So, I can return it within a time window (horribly inconvenient) but the joke is I didn't get the approval until 6 days after my return window is closed. It has now got sent back for approval again! I have all of this documented in emails. It’s ridiculous.”
“Ordered a multi-tool online from Home Depot and it gave me an estimated delivery between Sept 20-22. The delivery tracker from Home Depot says it is almost delivered but the tracking details thru UPS say that it hasn't even been given to them. I can't switch my order to pick-up and who knows when it will actually be delivered. Been trying to talk to a Home Depot Associate on their website for over an hour and still not connected to an agent. Very very unsatisfied with this service. I need this tool as it is holding up a few projects at my home and had I known that it would take over 2 weeks to be delivered then I would have just picked it up. DO NOT ORDER ONLINE FROM HOME DEPOT.”
“Order an item online from a store that was only 40 minutes from my home.Choose standard ship, would take only 4 days to deliver. LIERS. the shipment was coming from another province not from the store took longer than 10 days.At this.point I had already canceled my contractor twice for the job.
Neve ever will order from HOME DEPOT online again.
Hidden information regarding shipment delayed my house reno .I lost the contractor for I had to postpone the job twice due to order delays.
Don't Ever buy from HOME DEPOT on line.!”
“I absolutely love this carpet. Delivery took a bit longer than expected because the product came from Georgia. It would have helped to have the carrier information along with the tracking number to know this in advance but customer service was extremely friendly and professional when I inquired. Colours are more brilliant than the picture and quality fantastic.”
