“Home Depot customer support/service has always been terrible and just gets worse with time.
1. They don't answer the phone.
2. They have an auto attachment which forces you to speak. I don't want my voice saved on their data servers. I want to use my keypad.
3. They're website sucks and again forces you to accept cookies which again I don't care to use. Home Depot is all about taking your information and sharing it with others (including the government)!
4. In store, good luck finding staff to actually help you (if they have the knowledge to). If you do find one they typically send you to the other side of the store and hope not to see you again.
5. They don't have everything (understandably) but they are not well stocked on what they do carry.”
“OH SO BAD! The Home Depot customer service department Iftakhar,Nayaab provides no support or resolutions to problems just sends pages and pages of Home Depot policy on why he won't help you with your problem. I was in tears! Please use a different hardware store!”
“Its not the product, its the service. Home Depot sucks BIG time when it comes to service.
Try calling the store, your call is typically NOT answered and if your call is answered, you are typically "disconnected" or placed on hold for long periods and often transferred to the wrong department... Dealing with Home Depot is usually a horrible experience.
Not only this but their web site forces cookies on your computer, they force you to agree to their terms when placing a review, they force you to speak into their automated calling system (recording and saving your voice for data collection purposes) and they share ALL your data with the government. AVOID Home Depot as much as you can.”
“Very bad experience, poor workmanship with installation of insulation in attic. Caused mould so bad that it spread throughout my home even inside my furnace and duct system.
Finally have a court order (Oct 31 2023) for Home depot to pay for the damages and they are not complying. Damages have cause me financially hardship and health issues due to black mould. I'm taking next steps to enforce the judgment. I do not recommend home depot NOT A REPUTABLE COMPANY”
“Had Carpet Cleaning done Nov 6 company they used was Steam Dry and it was really bad. Carpet looked worse than when they started. I contacted them and sent pictures and they came out a 2nd time and still not good. Looks like they used dirty water and left stains. Do not use their services .”
“Twice in last year l have ordered online. Neither made it. After a month of waiting I had to have orders labeled as lost and had money refunded. Best advice stay away”
“I purchased a 13” Dewalt planer from the Duncan BC outlet, the woman at the pro counter was very helpful. This went for a s*** after that, first delivery date was Nov. 6-8, when I checked on the 8th the item was still showing as waiting to be picked up. I called Home Depot and got a new delivery date and the name of the company delivering, Day and Ross trucking. Looking at their tracking site it showed it had just been picked up on the 6th, four days later it’s in Burnaby BC and is still there today the 16th. I have contacted both companies and have received a great deal of lip service and not so accurate information. Home Depot did give me a 50.00 gift card for the failure of the delivery Company not delivering on the first date. Now 9 days later still no planer and a line of BS from Day and Ross it is in Nanaimo when their tracking site showed it STILL in Burnaby.
Very disappointed in Home Depot. I will be hard pressed to support their business again.”
“If I could give a lower score than 1 I would, bought washer dryer from Kanata store location, complete with delivery included but cannot get the services just set up lose time at work and the delivery company cancels with excuses. I cannot believe their customer service help line is no help and just does nothing to resolve the issue. So Sad so disappointed with this big box store”
“I ordered online. The delivery date shows Oct.19, 2023. The item was shipped today on Oct. 28, 2023. I still don't know when I will receive the item. I tried to use the home depot live chat. I have been waiting for 15 minutes, I am still number 10 waiting in line.”
“HOME DEPOT should work for us
INSTEAD they will continue selling bad products and angering the public
The company should be turned upsidedown and shake all the top brass out!
The other problem is all the unskilled staff!
Typically you can get good help in the paint department
Thats about it!
UNLESS you see an older person they usually can help better than the young people. THEY JUST HAVE NO CLUE sometimes about the department they are in!
Hired just to fill a position!
HOME DEPOT RETAIL STORE and you get FULL RETAIL PRICES!
RIDICULOUS lousy sale prices and dark ugly aisles
TERRIBLE displays
They are there just to exist and we have to tolerate that IN A RETAIL STORE!
Maybe the prices should be 30% less across the board to cover for the unskilled young workers.
I go only if necessary and usually walk out empty handed.
Sad it will always be like this
Some friends will never go in a Home Depot any longer.
Make room for a real home building centre.
HOME HARDWARE so much better!”
“My neighbour needed to retool her locks and was having a problem. We removed the lock and took to Home Depot to get a replacement. They were able to retool our existing lock for us! Magic! Thank you so much Mathew and co-worker for all your help! Love this store!!!!”
“We purchased carpet and installation from Home Depot many years ago had a terrible experience installers were rude we found out a few years later that they installed the carpet we ordered in the downstairs but the upstairs they installed a cheaper carpet that didn’t match the stairs. The stays comprised of small pieces of carpet patch together and the pattern didn’t match we had to replace the carpet and wanted to use our Home Depot credit card so we decided to give them another chance on the day of the installation no one showed up no one called us it took several days for anyone to get back to us when they did they said it was backordered. we were waiting to list our home and had to be delayed because of Home Depot then when we try to return our purchase of the carpet and installation we had to go to the store several times to get a refund we will never ever ever shop at Home Depot ever again”
“I bought a range, an over the range microwave and a fridge all Samsung, the fridge as soon as I plugged it makes a loud noise and I noticed did not cool properly so I called to reported to customer service within the 48 hours of delivery, unfortunately for me the agent that took my call did not recorded my complain since she transfer my call to someone else that supossed to call me back but that never happened and when I called them back it was outside the 48 hours and the agent Robyn told me so sorry but can’t not give you a new fridge so I had a technician that came and ordered a new piece that is broken in a brand new Samsung 16K fridge, calling directly to Samsung was worst since they totally ignored my call and my email complaining of the lack og quality control of that fridge. I should keep my old Amana fridge at least was not noisy and kept my food from perishing, last time I buy appliances from Home Depot.”
“I had a degrading experience at the Home Depot in Stoney Creek On. I was checking out with approx $600 worth of paint and other goods and was treated like a criminal by the associate who mocked and degraded me as I tried to check out. I am sorry I did not walk away and leave all the merchandise. I complained to a manager about the employee. She still works there. It has been my pleasure to bring my business to Lowes where I am treated more respectfully”
“Issues with getting a replacement box of damaged box of laminate flooring. Ordered 19 boxes of flooring, had to return one box damaged on skid in shipping process. Being special order, I ordered a new box the day before returning damaged one. Upon getting refund on my credit card for this one box, my order for replacement was cancelled. Again I ordered a replacement box. Notice came my order was ready for pickup. I arrived at the Homedepot order pickup desk and was feeling hopeful. Employees searched for 40 minutes while I waited for my 1 box of flooring . Could not be found, again reordered. Again and had my fingers crossed when email came in for pickup. Waited 30 minutes again there was a search on in receiving for 1 box of laminate flooring. Hooray! It's here , but not so fast.. this box of laminate flooring arrived package torn open all boards damaged. 😫 Meanwhile my flooring project sits and waits for this last box of flooring that has been ordered 4 times. I am being very generous giving the Homedepot Canada 2 stars. Worst service ever .Shipping and receiving really needs to get its act together. I month wait for this replacement box is unacceptable. My flooring project waits completion.”
“Worse Service and charged higher than COSTCO and other competitors.. Be aware of the HIDDEN COST after the installation.
I wish I can give a zero star.
I got Gas Water Heater installation and service from Home Depot and very disappointed. This is the last time I use Home Depot Home service.
Home Depot sub-contract to Aire One Heating & Cooling. The service guys are unprofessional and careless. The thing was when he performed the gas line, he did not turn the gas vale off before he cut the pipe. Lucky, the other guy remind him. Otherwise, I don't know what will happen. Just imagine!!!
The second thing is the Home Depot quoted me one way and charged different price which is over $300 more than what we agreed on. We tried to call Home Depot Home Service numerous times, but problem never solved!
VERY DISAPPOINTED AND UNHAPPY CUSTOMER.”
