“Yesterday I needed some moth traps and they had all been put away for the season but a young gentleman by the name of Mike, red hair who works in the seasonal department was kind enough to get someone to get the skid off the very top shelf and find me the moth traps. He was very professional, personable and I really appreciate that Home Depot went the extra mile to get me this product. This was at the Billy Bishop location. I was so impressed by him. Super friendly and did a great job helping”
“I went to oakville Home Depot to buy fridge Jason in appliances department was extremely helpful he is very knowledgeable he helped me to choose the right fridge really Jason was very patient and extremely helpful thank you so much Jason”
“I have never had so much trouble with a store as l have with Home Depot this week. I order a replacement water filter for my fridge. On Monday 3 l got a bottle of outdoor windex on Thursday the 6 l got contractor anchors. I called both days. And told them l couldn’t bring them back cause l don’t drive. So l have to send pictures and so on . This is bull. All l wanted was a water filter. Didn’t have this problem 6month ago. I have to get my money back. And l ordered the water filter from Lowe’s. Keep my fingers crossed they don’t have dummy’s working their.”
“Delivery was cancelled three times by delivery guys and appliances we bought never delivered in Vaughn area so we had no option except cancelling the order.”
“I Purchased an attached GE stacked washer/dryer.
has not worked since the beginning and the home depot and GE company are not able to solve the issue or replace the unit. one year later i am past my warranty and will be buying a new machine.”
“My husband and I built a deck at our trailer this summer. We have some left over wood that we tried to return to Peterborough. It's only a couple hundred bucks. We could not find our receipt. Our return was denied at the store. Apparently you have to get a Return authorization report (RAR) if this happens.
Customer service told me I would get this form in a couple of days. After a week I called back, and another Customer service lady told me to get it myself online. I did get the form (it was not a couple of days) and sent it back to customer service. Customer service sends it somewhere for approval, and the approval gets sent back to customer service who eventually sends it to you. Today I'm now at the beginning of week 5. I got a return "approval" on October first. The message said "inform the customer they have the ability to make this return within 72 hours from today through to Sept 25th." WHAT? So, I can return it within a time window (horribly inconvenient) but the joke is I didn't get the approval until 6 days after my return window is closed. It has now got sent back for approval again! I have all of this documented in emails. It’s ridiculous.”
“Ordered a multi-tool online from Home Depot and it gave me an estimated delivery between Sept 20-22. The delivery tracker from Home Depot says it is almost delivered but the tracking details thru UPS say that it hasn't even been given to them. I can't switch my order to pick-up and who knows when it will actually be delivered. Been trying to talk to a Home Depot Associate on their website for over an hour and still not connected to an agent. Very very unsatisfied with this service. I need this tool as it is holding up a few projects at my home and had I known that it would take over 2 weeks to be delivered then I would have just picked it up. DO NOT ORDER ONLINE FROM HOME DEPOT.”
“Order an item online from a store that was only 40 minutes from my home.Choose standard ship, would take only 4 days to deliver. LIERS. the shipment was coming from another province not from the store took longer than 10 days.At this.point I had already canceled my contractor twice for the job.
Neve ever will order from HOME DEPOT online again.
Hidden information regarding shipment delayed my house reno .I lost the contractor for I had to postpone the job twice due to order delays.
Don't Ever buy from HOME DEPOT on line.!”
“I absolutely love this carpet. Delivery took a bit longer than expected because the product came from Georgia. It would have helped to have the carrier information along with the tracking number to know this in advance but customer service was extremely friendly and professional when I inquired. Colours are more brilliant than the picture and quality fantastic.”
“Terrible ongoing trouble with Home Depot Canada, Customer Care. I purchased a washer dryer set from Home Depot Yorkdale. Their installer arrived before the delivery date. Rescheduling would take a week. On delivery, my hardwood floor and hall doorway was damaged. Home Depot trying to pass the buck. Because of the delay in the installation, Home Depot you'd me to hire my own installer and they would reimburse me. It is now two months and the 'cheque is in the mail'. Customer Care does not return my emails or phone messages. Buyer beware.”
“Bought a garage door thru online order from a store 3 hours away as local store was sold out. Phoned store to arrange for a courier to pick up door and was ignored. Phoned back in an hour and this time I was told they did not even have any in stock (they did not think), so I was to wait until they phoned me. They 'Might' have let a contractor tag them with no payment. Never heard from them again until order was cancelled by email 4 days later. Imagine a store not knowing if they have a 10 foot by 3 foot box in inventory! Moncton NB store”
“Home Depot Mississauga On, (Mavis and Dundas) location,,very bad costumer’s service at the hardware department,,I buy drywall’s few times no one try to help or I even try to borrow a cutter knife just to break half the drywall they don’t let me borrow instead I grab my own cutter knife just break half..but to be fair before they have a good costumer’s service but now WORST!”
“It use to be a place where you could find someone who knew how to find what you needed but the staff may as well have never seen a hammer they have such non-existent knowledge on how things work.”
“Ordered stair stringers for my new back deck. Still waiting for them. I sure would like to have some stairs back there. I will never order from them again”
“I had a problem with an item I just purchased at the Wicksteed Store in East York. This lovely lady Robbie helped me above and beyond the norm. She took my phone # and checked n checked n called me back 2x and we figured out the solution to my problem in no time. She was pro-active and determined to find a solution. Great customer service . 10/10”
“Worst laminate flooring job done by Home Depot Canada contractor- poorly done/ not seamless/ one step shows uneven size/cut; design is old; worst workmanship. See photos of laminate stairs.”
“Home Depot store may be ok but their card services are horrible. Dont use you card for 2 years and they will cancel it on you with no notification. Super handy to find this out when needing to purchase a washer and dryer. Their only solution reapply for credit....screw that will take my business else where.”
“Do not buy hardwood flooring online from Homedepot. First, they changed the hardwood floors I bought online. I order a given brand and color (Optiwood waterproof hardwood cognac) engineered hardwood and they sent me something else chipper (Wellmade hardwood) without any notice of the change. Second, I called Home depot online and after my called they matched the product I bought with the product they sent. Third, the adviced me to go to the nearest store to solve the problem. In this case the store located at 6129 FM 1488, Magnolia, TX 77354. They made fan of me saying that is the same thing. Fourth, they sent the order using a carrier that did not have the proper equipment to deliver it. It took forever to get the product in place.”
