“Home Depot NW in Regina SK. What a huge disappointment this yr. for the garden centre. Half the plants and flowers are dying or near dead. It's so crowded in between racks of flowers you really can't maneuver around. Im used to spending 400.00 every yr. at this garden centre. Today, not a penny was spent I went to SUPERSTORE and got some beautiful flowers. The lady who claims to be the manager of this Home Depot, did not care.”
“Terrible communication for delivery. They give a time frame of “8 am to 12 pm”. Great, except the delivery company isn’t told this, and when I mentioned they must be running late, I was told they don’t even leave their depot until 10:30 am, and they have no time assigned for any one. Had two appliances delivered on two different dates, and both were a nightmare. I never did receive the confirmation call for delivery on the second one, which resulted in me calling 5 times and given 5 different answers. So frustrating!! The delivery guys themselves were awesome though! My complaint is all on Home Depot. We consumers are spending a lot, and deserve better customer service than what we receive.”
“Ordered outdoor storage shed online and showed it would be delivered within 2 days. It’s been 5 days and still shows it in shipping. I live 45 minute from Home Depot…had they said it would take over a week I would have gone to get it myself.”
“April 27th at approximately 10:10am, I was at the self checkout kiosk @ the Glendale Heights, IL., store. Two female employees were standing behind me talking, when a customer approach them and was jokingly talking with one of the females, she made a comment that she likes his hat, customer replied "Thank you", as he walked away. The same female employee continued to talk to her colleague and says" I need to get me hat like that, and I told my husband we need to get to Trump mugs, because he's going to be in office for 4 years". Once I finish with my purchase and walked passed them to head to the customer service desk, they did not say " Thank you and have a good day". I felt it was intentionally towards me. I was not going to address the employees about the unprofessionalism in a workplace. I requested to with a manager at the customer service desk. I spoke with Jackie(manager), and ask if HomeDepot have a policy like most corporate/ companies regarding their employees not to talk about religion and politics in the workplace, she stated " ABSOLUTELY", and then I told her the experience I just witness. This is unacceptable in a place of business, especially in front of customers. The disregard the 2 employees had in my presence speaks at lot about Home Depot, maybe it is acceptable, but it should not be.”
“I didn't have a bad experience...I had exceptional help at the Home Depot in Cranbrook, BC - Lise... helped me find everything I needed! Thanks to her I can get going on my project. Thank you Lise!”
“Complete replacement of all windows in my home started out well but quickly deteriorated. First day installation had some problems when installers left lunch trash in the front yard, iron window covers, plugged in extension cord & nails on my walkway. They also damaged one of the window frames. Second day, they arrived at nine AM only to tell me they had been instructed to go to another installation and they would be back at 12:00. 12:30 & they haven't arrived yet. I attempted to upload photos but kept getting error message...even tried uploading only one. Last time Home Depot will do any work for me”
“I purchased large hood exhausts online. Never had we done delivery from Home Depot before. What a nightmare it has been. Reason I ordered was because it would be here in 2 days. Than it was a week later than after calling got told be another 10 days. Still haven't receive my order. Now being told in another week or two it will be here. Can't cancel because it's already been shipped. Never doing business with Home Depot again! I would have never ordered it, if I had known it would be over 6 weeks before I received it. False advertisement at its finest.”
“I bought a carpet from boisbriand home depot plus installation they told me that it would be ironed at the joint but they used tape only also the joints are lifting and also around the wall too and when they finished they did clean! Terrible job!!!. I am disappointed and wouldn't give a nother job. And when you complain they don't answer you. Very dirty workers.”
“We ordered a $1800 vanity, delivered, love it, except one thing ,, Ordered black handles their installed with silver, Texted with a sales rep online, when he found my situation they disappeared Hmm, Not impressed, thanks Home Depot,.”
“We purchased appliances from Home Depot and paid for the installation of a washer and dryer. Prior to the scheduled installation, we were instructed to disconnect everything, which we did. However, when the installers arrived, they stated they were not allowed to handle certain components and couldn’t complete the installation due to restrictions.
As a result, they simply left the appliances in the middle of the lobby and left. Despite having paid for the installation service, the appliances were not set up or made operational. We ended up paying an additional $200 to hire a plumber to complete the job.
Home Depot’s installation service has very strict limitations, and the overall customer service experience was extremely disappointing. We do not recommend purchasing appliances or installation services from them.”
“Buyer beware
Purchased new shower door and wall siding back end of February
Still waiting on parts of my order and the updates Home Depot sends are useless or dont even exist
Cpuld have brought part of my purchases home that day but they assured me deliver eas easier
Have been on the phone 5 or 6 times since attempting to track down my orders
If you complain and stick with it enough eventually you get a tracking number and the delivery company to call
Brutal”
“Home Depot price gouges. Purchased four items today - solvent, acetone, trim and screws for $104.00 at Princess Auto, Canadian Tire, a bolt and nut supplier and a door and trim supplier, all of which were within a few miles of Home Depot . Had I purchased the same items at Home Depot they would have cost me $241.00.”
“Do not buy furniture. There is a reason they have a 90 day return policy ... the furniture doesnt make it to 6 months! I pleaded my case and they simply refused.”
“Update: No BBQ and no one called to arrange for a delivery. We were told it would be here yesterday March 28th, today March 29th. We contacted the trucking company and no one knows where it is or if they have it. So now it may be here on Monday LOL
Home Depot customer service this morning said it would be here for sure on Monday March 31st. Another empty promise from them. So we wait and wait and see if our paid for BBQ will show up. It’s nice when customer service tells you that you will have to wait and wait for your refund if you cancel the order !!!!!”
“Im still having an issue trying to locate a Weber BBQ I ordered last week. No one seems to know what happened to it and where it is. I also asked for a call back after talking to 4 different people and the number they had for me was not my phone number at all or area code. What on earth is going on with this company. Such a sad state of affairs to buy anything from them now. We all need to learn to stop having Home Depot deliver or buy from them. It’s getting worse and worse. i would rate a 0 but cant. Had a horrible experience with a washer and dryer also a month ago. When will we learn to pick up items if possible. Some times we cant and depend on these deliveries. Sad”
“I've had ridiculous issues with a dishwasher installation in the past but assumed ordering small items only would be fine. I completely forgot about a previous issue I'd had doing that. For some reason when I enter my address, it drops my unit number on the shipping label and only the shipping label. My unit number is on my billing address. It's even on PayPal, which is how I paid. Every place my address could possibly be is correct EXCEPT for where they told UPS to send it.
It took an hour on the phone with UPS being bounced around trying to get this solved because Home Depot was not interested in rectifying the issue.l and told me to deal with it.
There is clearly an IT flaw that needs addressing on their website.
I'm done purchasing anything from Home Depot. In store or online.”
“Worst customer service!! After failing to deliver the items we purchased, just told us that we can go somewhere else if we like. What kind of service is that?”
“They simply never delivered my order. Then after I called numerous times, they made up an excuse and said it was broken which is why it was never delivered. Though they were never going to tell me this unless I put up a fuss. I reordered the product since I needed it, and it still hasn't arrived. It's been a 2 month process for something that was supposed to arrive in 2 weeks. Never ever order online from Home Depot.”
