“Paid $80 for. Delivery driver to drop off a skid in the middle of my driveway and then have them refuse to help me lift a single 8 ft sheet ........
Worst $89 every spent!”
“I recently received an E-gift card from my Home Depot Proxtra account. I printed the gift card used a portion of it and had $103.94 balance. The next day I made another purchase and they told me the card was empty. Emailed Home Depot and they said not there problem my email had been hacked. Many other stores are having their physical gift cards hack (not email). They are blaming me rather than taking responsibility.”
“I placed a delivery order for 2 products to be delivered from the store 3 km from my home. Normally I would go to the store and get them, but my car is out of service. I placed the order, and it said it would be delivered the next day. And then the next day it said it would be delivered the following day. This has been going on for 6 days. These are items I need so I contacted customer service to cancel the delivery and I would take a taxi to the store to get the items. They said I can't cancel the order because it is "in transit". The store is 3 km away and they are now saying it is going to be at least another 3 days before the items are delivered so how can they be in transit? I also find it interesting that they are saying the items are in transit and will be delivered in 3 days because I asked where my order is and they said they don’t know they can’t find it or any information on the order. Essentially, I paid them for the products and they are telling me they don't know where they are or when, or if, they will ever be delivered. They said I'm free to go buy them at a store and if the delivery arrives return it to a store. This is entirely their bad service and bad communication, why should I be paying for and taking taxi's all over the city to try and fix it! I have always been a customer of Home Depot Canada but will definitely be looking to shop at Rona and Home Hardware in the future.”
“We ordered a toilet from their website January 30th. It arrived this afternoon. It was smashed up in the box. The FedEx driver could hear the porcelain pieces rattle around as he dropped it at our door. He then quickly drove away. I called customer service and they said it may take up to a week before they would pick it up and at least 3 weeks before we are going to get a credit. This is horrible service. Now I have to drive it back to the store and will take an hour and twenty minutes to return this damaged toilet. The gas alone is costing me $60.00 plus my valuable time. Why should I pay. To make matters worse the customer service rep barley spoke English and could not understand him at all. You need to pack your product better and make sure your couriers take better care of your product. I will only shop at Home Hardware moving forward.”
“I purchased a fridge on Jan 26. Was told delivery would be on the 30th. Delivery was confirmed the prior evening for the 30 of January. No one showed up all day. No phone call to advise me of a problem.
After having made numerous calls, I was told the delivery company would contact me to reschedule. No phone call. On the 31 of January I made more phonecalls to try to trace my shipment. Finally a sales associate went above and beyond and was able to confirm a delivery date for Monday February 3rd.
Ive lost 3 days of work and food in the fridge because of this situation.
Not pleased at all.”
““If I could give zero stars, I would. I placed an order that was supposed to arrive in 10 days but ended up waiting 50 days. When I contacted customer service, they kept lying about the status of my order and showed no respect for my concerns. They claimed to address the issue, but they never did.
The shipping company they use is also terrible—the delivery personnel are rude, the items often arrive damaged, and customer service keeps you on hold for over an hour. Most of the representatives seem poorly trained, and communication is difficult. Even when you request to speak with a manager, they play games and avoid resolving the issue. This has been the worst experience I’ve ever had with a company.””
“I had the misfortune of shopping in the Bracebridge store, poor service, I did stop one employee for help his name was Mark I was later told he was the store manager. He was so rude and actually had no time for me. They don’t even deserve a one star rating.”
“Bought a new washing machine. Was to be delivered on Wednesday. Got a message, delivery rescheduled for Friday. Called customer service Friday AM to confirm delivery.
Yes, will be delivered between 1pm & 5pm. At 5pm I called again. It's been rescheduled again for following Friday. That makes 9 days. NOPE! I cancelled the order and went to Lowes. Bought a new washer in stock.
Will not shop at Home Depot again.”
“Never again, promised faux stone Jan 20th now a week later no stone, upset customer and I am still waiting, HD passing buck on courier, poor business our working relationship is over😡”
“We are Seniors and purchased a Refrigerator and Electric Range from Home Depot. The delivery person placed the items in my kitchen. It was a very cold night, hence we were advised not to plug in the Refrigerator or Range. The next morning I had an appointment. Later in the day we tried to push the refrigerator into the cabinet opening. It did not fit the cabinet opening by half an inch. The following day I went, in person, to the Home Depot Store and they refused to exchange the Refrigerator. I advised that it had arrived late in the evening and was still in the rapping A hard NO RETURN after 2 days. Now we am left to have major repairs to the cabinets to accommodate the opening. $600.00
We have been loyal customers. Terrible Customer Service.”
“Two delivery people showed up told them where the refrigerator was going, they told me it wouldn’t fit thru door I than told them they could come thru my sliding glass door, which was plenty big enough they gave every excuse and just left me! The worst Service!! Home Depot should be ashamed!!”
“I purchased a LG washer and dryer along with a stacking kit. Washer and dryer was delivered today but the driver did not have a stack kit which was supposed to be delivered and installed with the appliances. I was told I could pick one up at the local Home Depot store. Went to stor3 and that’s not the case. It needs to come from their warehouse and I needed to call their support line. I did and after more than an hour waiting and sorting the issue I’m told that it will take a week to get the stacking kit delivered. Terrible customer service. They’ve just lost a loyal customer as it’s obvious no on3 cares on the outcome. Typical big box store attitude.”
“I ordered washer and dryer. Scheduled for delivery twice but on day of delivery during delivery window informed that the shipment wasnt received. HD didn’t even have the units in stock in the entire region. Delivery emails and texts are automated and have no validation. I canceled order then went into a HD store and asked them to confirm inventory in warehouse and placed a new order. Again delivery scheduled but on day of delivery same message received -delivery of items was not made to the delivery team. On the 4th scheduled delivery they finally delivered the units. 3 weeks delayed from original delivery. HOME DEPOT - stop taking customer’s money and promising delivery without checks to ensure items are ready for delivery.”
“If there was less than 1 star I would give it. I had a washer scheduled to be delivered between 4 - 8. They arrive at 3, in the middle of my work, which I had rearranged to fit THEIR schedule. They couldn't get down the driveway because of a low hanging tree...I ask them to put it on a dolly, they said NO! They wanted to drive on the lawn but I would have to sign for that...I had already signed everything. I told them to write on the form what needed to be written and I would sign. They literally DROVE OFF WITH THE WASHER AND REFUSED TO DELIVER IT. Phone customer service and they contacted the driver who was still at the end of the driveway...he told them I REFUSED TO SIGN!!!!! Never again EVER do I set foot in Home Depot. BE FORE WARNED!”
“It has been 20 days since I ordered a very expensive and much needed oven. When I called the delivery service she would say I'll get back to you and hang up abruptly multiple times. Very unprofessional!!!!!!! DO NOT USE HOME DEPOT DELIVERY!!!!!! Even asked if I could pick it up.
Still haven't received it. I need to purchase other appliances. Won't be from Home Depot.”
“Home Deport had their installer visit our home and put in a small kitchen. After 4 months, the drawers and cabinets began to fall apart and became misaligned. We sent photos to Home Hardware, and the cabinet manufacturer sent out new cabinet doors. The problem? Home Hardware refused to cover the cost of re-installation, so we ended up hiring a professional and paid for the installation twice. If you took your car to the garage, they put in a new transmission, and the transmission broke down after a few months, the manufacturer would replace the transmission under warranty. Would the mechanic say, "Here's your new transmission, put it in yourself or you can pay twice to have it installed? Not likely. So, we have had two previous kitchens renovated by Home Hardware — there won't be a third.”
“If your looking for wood your ok..anything else you'll never get help your on your own..this store sucks noe worked around 20 mins..trying to find help lol what a joke”
