IgluCruise Reviews

Name: IgluCruise
Address: 165 The Broadway, Wimbledon, London Borough of Merton
Rating: 4.78

4.8 Rating 2,910 Reviews

94 %

of reviewers recommend IgluCruise

About IgluCruise:

Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 200 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!
Iglu Cruise is financially secure and is ABTA and ATOL protected.
Providing excellent customer service is at the heart of everything we do.
We value our customers’ feedback and we would like to hear from you.
If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents.

You can also view your booking in My Booking and find answers to many questions on our online Help Centre.

Visit Website

Location:

165 The Broadway,
Wimbledon
London Borough of Merton
SW19 1NE

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IgluCruise 5 star review on 14th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to communicate with and they call you back when they say. Very friendly and helpful.”

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Posted 9 months ago

“Good price great service”

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Posted 10 months ago

“Naomi did a brilliant job. came back with all the answers to our questions. was pleased by her knowledge”

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Posted 10 months ago

“Great response from Paul Bagnall who has been very helpful throughout.”

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Posted 10 months ago

“Kate was very helpful and patient dealing with our cruise and parking booking. Once again a pleasure to deal with Igloo.”

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Posted 10 months ago

“quick reply”

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Posted 10 months ago

“Pre-booking on line was straight forward, followed by 2 phone calls from Iglu checking everything was OK & making sure they had all details needed. Cabin was booked on our behalf followed by prompt email confirmation.”

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Posted 10 months ago

“Simplicity. The customer service gurus know their stuff. We had a cancellation on one of the cruises, the alternatives and compensation were spot on. Knowledgeable and sympathetic, all impressive. Looking forward to our once in a lifetime trip.”

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Posted 9 months ago

“Lou dealt with my enquiry brilliantly - very knowledgable and helpful. So much so, that I booked there and then. Would definitely recommend and looking to use again for another cruise (or two!) later next year. Thank you”

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Posted 10 months ago

“Great prices & good customer service.”

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Posted 10 months ago

“Relatively easy to navigate booking.”

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Posted 9 months ago

“Very easy and quick to book. Ian was very helpful with our booking”

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Posted 10 months ago

“Excellent service lovely helpful staff Sam was really friendly and efficient. Always use Iglu now and recommend to people really good service”

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Posted 10 months ago

“Seb has excellent knowledge of the cruise ships and provides excellent customer service”

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Posted 10 months ago

“Very helpful”

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Posted 10 months ago

“First class service! On-line booking glitch resolved swiftly in person. Thanks very much Sarah - so nice to talk in person too.”

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Posted 10 months ago

“Great customer service, extremely helpful and friendly. Prices are great. Nothing was too much trouble.”

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Posted 10 months ago

“Helpfull and courteous.”

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Posted 10 months ago

“I have been looking for a cruise for 2026 for a couple of three weeks now. I have already booked with igloo for next year for a cruise. After doing a bit of research on the ship, I went through online to book. kaitlin had already contacted me with regards another cruise and gave me information that was most helpful. Today she contact me again through email. I phoned her with regards to the cruise I had decided on and she very kindly helped me in choosing my cabin which I wanted near a lift. I have now booked with her exceptional help, Thoughtfulness and patience.Kaitlin,also being very polite and genuinely friendly. It would be so nice if more people could be like her!!! So a big thank you to Kaitlin and hope igloo recognise her customer services”

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Posted 10 months ago

“Thank you rhianna great services moved a cruise within minutes very helpful thank you again”

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Posted 10 months ago

IgluCruise is rated 4.8 based on 2,910 reviews