IgluCruise Reviews

Name: IgluCruise
Address: 165 The Broadway, Wimbledon, London Borough of Merton
Rating: 4.78

4.8 Rating 2,910 Reviews

94 %

of reviewers recommend IgluCruise

About IgluCruise:

Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 200 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!
Iglu Cruise is financially secure and is ABTA and ATOL protected.
Providing excellent customer service is at the heart of everything we do.
We value our customers’ feedback and we would like to hear from you.
If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents.

You can also view your booking in My Booking and find answers to many questions on our online Help Centre.

Visit Website

Location:

165 The Broadway,
Wimbledon
London Borough of Merton
SW19 1NE

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IgluCruise 5 star review on 14th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“IGLU is our ‘go-to’ travel agent now. We appreciate the ease of booking due to the very well laid-out website and booking process. Prices are usually better than we can get anywhere else and the range of cabins for cruises is usually very good. Although you probably don’t need to speak with a representative, it is always worth doing so, as they are very thorough and very helpful. This is how customer service should be ( and it doesn’t seem to matter who you talk to, they all seem to be very good)”

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Posted 10 months ago

“Paul was amazingly helpful, especially as I'm new to cruising. Excited for my trip”

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Posted 10 months ago

“1. Great travel agent Danielle - very honest, expert and comprehensive responses to my queries. 2. Good competitive price for my cruise. 3. Quick emails with my details.”

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Posted 10 months ago

“Great service and lot's of useful updates. The team are so friendly genuine and fun well done and keep it going”

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Posted 10 months ago

“As always you are all very helpful, polite and nice to talk to.”

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Posted 10 months ago

“Sarah was Very helpful and not pushy. She contacted me when she said and talked me through the whole process.”

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Posted 10 months ago

“I have booked my cruise with iglu many times and always have found them very helpful and polite and courteous on the phone very happy with the way they handled my booking, Michael Davies”

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Posted 10 months ago

“After looking forward to booking a cruise for September 2025 for £1 deposit. A family member decided to get married the same time. Iglu were helpful in us changing the date of this cruise to another date but unfortunately we still had to pay £150 for the- rearrangement.”

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Posted 10 months ago

“Rhys was exceptionally polite, friendly and helpful. Was a pleasure dealing with him. Would strongly recommend Iglu based on my experience today”

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Posted 10 months ago

“Kash was punctual, helpful, thorough and paid great attention to detail. Thank you”

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Posted 10 months ago

“Very easy to find right cruise and book. Extremely helpful representative”

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Posted 10 months ago

“helpful patient very efficient ... great knowledge”

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Posted 10 months ago

“Danielle Reeds from Iglu was great, got us all sorted with a quick phone call.”

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Posted 10 months ago

“Adam who assisted us in booking our holiday was professional, and knowledgeable and made the whole process of booking extremely easy. Well done Iglu for having such excellent staff.”

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Posted 10 months ago

“The cruise agent YASS was very professional and helpful. He was prompt in returning his call and finalised our cruise booking with follow up emails within minutes as promised.”

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Posted 10 months ago

“Great prices & good customer service.”

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Posted 10 months ago

“Benwas extremely helpful and rang me back exactly as promised . I was very satisfied with my experience”

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Posted 10 months ago

“Both Derek and Danielle who I spoke to were really kind. I'm sure I spoke to someone else in the meantime and he was nice as well.”

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Posted 10 months ago

“Steve was really helpful”

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Posted 10 months ago

“Iglu Cruise customer service was quick and easy. Molly was extremely professional in helping me book the cruise.”

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Posted 10 months ago

IgluCruise is rated 4.8 based on 2,910 reviews