IgluCruise Reviews

Name: IgluCruise
Address: 165 The Broadway, Wimbledon, London Borough of Merton
Rating: 4.78

4.8 Rating 2,910 Reviews

94 %

of reviewers recommend IgluCruise

About IgluCruise:

Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 200 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!
Iglu Cruise is financially secure and is ABTA and ATOL protected.
Providing excellent customer service is at the heart of everything we do.
We value our customers’ feedback and we would like to hear from you.
If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents.

You can also view your booking in My Booking and find answers to many questions on our online Help Centre.

Visit Website

Location:

165 The Broadway,
Wimbledon
London Borough of Merton
SW19 1NE

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IgluCruise 5 star review on 14th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very good communication and call backs very pleased gary was so helpful top adviser thanks”

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Posted 11 months ago

“clear information and a pleasant manner from Liam”

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Posted 11 months ago

“Decided to change the cruise package - the ship, the destination, all of it. Rhiannon took care of everything talking me through the costs and process. Very knowledgeable lady and very understanding of my situation.”

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Posted 11 months ago

“The lady was very clear and helpful ans”

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Posted 11 months ago

“Deborah was very helpful and this is appreciated.”

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Posted 11 months ago

“Dealt with a lady Sarah savage, not being a very experienced cruiser. She helped me along the way to choose the right cruise that I would like to tohelped choose my cabin what I wanted. Very professional and polite. Thank you very much Sarah for making my experience happy and exiting to look forward to x”

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Posted 11 months ago

“Ben spent quite some time with us to ensure we booked exactly the right cruise, numerous phone calls to get the smallest details just right.”

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Posted 11 months ago

“Basically, we book with P&O whilst on our cruise and they in turn send our booking to yourselves.”

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Posted 11 months ago

“Daisy was a very polite and intelligent person to deal with. Made booking our holiday a very good experience”

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Posted 11 months ago

“Have always had candid and honest discussions with your company and have used Iglu regularly for the past few years. Would definitely recommend Iglu to other would be customers.”

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Posted 11 months ago

“Great service and fantastically helpful and friendly advisors would and have recommended to everyone”

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Posted 11 months ago

“Always use Iglu. Very efficient and friendly”

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Posted 11 months ago

“Great to speak with someone directly!!! Our agent, Derek, made the whole booking process very simple and straightforward. Any questions or concerns were dealt with in an exceptionally professional manner. For someone with very little experience of booking cruises, this, dare I say it, was a great experience. Thanks Derek.”

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Posted 11 months ago

“Very friendly, helpful and knowledgeable- made our booking experience easy and enjoyable”

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Posted 11 months ago

“I always book with Igloo very friendly nothing is to much trouble”

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Posted 11 months ago

“Had to change our cruise for 2025 due to unexpected wedding being called previously booked on board. Iglu changed our sailing effortlessly Jess was excellent including confirming our OBS which Royal had missed of our original booking. Thank you Jess.”

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Posted 11 months ago

“Great experience in booking this cruise Was tempted by the late deal offer Process went smoothly and received booking confirmation within 4 hours Very pleased and I hope the cruise meets our expectations”

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Posted 11 months ago

“Personal touch. Human contact and dialogue in the King's English when phone calls are necessary. This makes all the difference and encourages me to come back to Iglu time and time again. Definitely 5*”

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Posted 11 months ago

“Very helpful and knowledgeable. Have booked over a dozen cruises with Iglu.”

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Posted 11 months ago

“Advisor was extremely pleasant,helpful and knowlegable.She was able to quickly tell us about a flight time that suited us better and gave us lots of tips about our cruise as she had been on this quite recently herself.”

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Posted 11 months ago

IgluCruise is rated 4.8 based on 2,910 reviews