IgluCruise Reviews

Name: IgluCruise
Address: 165 The Broadway, Wimbledon, London Borough of Merton
Rating: 4.78

4.8 Rating 2,910 Reviews

94 %

of reviewers recommend IgluCruise

About IgluCruise:

Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 200 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!
Iglu Cruise is financially secure and is ABTA and ATOL protected.
Providing excellent customer service is at the heart of everything we do.
We value our customers’ feedback and we would like to hear from you.
If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents.

You can also view your booking in My Booking and find answers to many questions on our online Help Centre.

Visit Website

Location:

165 The Broadway,
Wimbledon
London Borough of Merton
SW19 1NE

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IgluCruise 5 star review on 14th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really helpful staff member phoned regarding the cruise and provided clear, concise, helpful advice.”

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Posted 10 months ago

“Website easy to navigate,so easy to book the cruise and cabin what you want and pay a low deposit”

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Posted 10 months ago

“Amazing customer service! Staff so knowledgeable and super friendly! What a great start to an amazing cruise!”

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Posted 10 months ago

“Andrew was very helpful and efficient when making our booking.”

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Posted 10 months ago

“Advisor was very thorough and called me straight back”

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Posted 10 months ago

“With the help of a pleasant lady over the phone it was an easy experience to make a booking.”

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Posted 10 months ago

“Managed to get a problem sorted, took a little time but the company they were dealing with not known for its quick responses but they did keep at it for me.”

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Posted 10 months ago

“Easy to go through and sort - full guidance and easy options”

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Posted 10 months ago

“Just so easy”

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Posted 10 months ago

“Team was very helpful to find right holiday and very good responding.”

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Posted 10 months ago

“Kevin was great and explained everything excellently. He was very knowledgeable about the process and even the cruise/area we were going on. He made us feel at ease about the booking process and couldn’t thank him more”

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Posted 10 months ago

“My enquiry was processed quickly and efficiently. Quotes sent quickly and a clear explanation of how to follow up if I wanted to book. Booking was straightforward and the confirmation sent in the timescale stated.”

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Posted 10 months ago

“Pre-booking on line was straight forward, followed by 2 phone calls from Iglu checking everything was OK & making sure they had all details needed. Cabin was booked on our behalf followed by prompt email confirmation.”

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Posted 10 months ago

“Lyndsey Hardwick was so helpful talked me through the whole process answered all my questions well. Lyndsey had such a friendly manner about her and I would definitely go through her again if needed.”

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Posted 10 months ago

“Great service, easy process very professional”

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Posted 10 months ago

“They were very quick to get back to me and sorted everything out quick when l decided to change my package. Thankyou Seran and Mark!”

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Posted 10 months ago

“There was a problem with my booking. It was sorted quickly. I also had a call back to check I'd received the email with the booking reference and other details from the cruise if booked.”

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Posted 10 months ago

“Ian was very helpful and polite. He found me the cruise I was looking for. Many thanks.”

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Posted 10 months ago

“Easy and clear process”

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Posted 10 months ago

“Ian at Iglu was really helpful and had knowledge of the ship we were looking at and also tips about the ports. He gave me time to think about booking and gave me a number and email address to contact him when I was ready.”

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Posted 10 months ago

IgluCruise is rated 4.8 based on 2,910 reviews