IgluCruise Reviews

Name: IgluCruise
Address: 165 The Broadway, Wimbledon, London Borough of Merton
Rating: 4.78

4.8 Rating 2,910 Reviews

94 %

of reviewers recommend IgluCruise

About IgluCruise:

Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 200 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!
Iglu Cruise is financially secure and is ABTA and ATOL protected.
Providing excellent customer service is at the heart of everything we do.
We value our customers’ feedback and we would like to hear from you.
If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents.

You can also view your booking in My Booking and find answers to many questions on our online Help Centre.

Visit Website

Location:

165 The Broadway,
Wimbledon
London Borough of Merton
SW19 1NE

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IgluCruise 5 star review on 14th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They call back when they say they will, they are honest with the pricing.”

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Posted 11 months ago

“Very helpful staff with lots of follow up emails and information ?”

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Posted 11 months ago

“The whole process of booking is simple.”

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Posted 11 months ago

“Charlotte was very helpful and friendly when we booked our cruise. We returned to IGLU as we had such a good experience with them when we cruised last year.”

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Posted 11 months ago

“Response to my enquiry was swift and honest”

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Posted 11 months ago

“Nothing was too much trouble for Natasha and she made it very easy to book this cruise.”

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Posted 11 months ago

“Excellent experience with booking. Claire at Cruise Planet was knowledgable and helpful and didn’t mind how many questions I asked. She made it fun and exciting and I would throughly recommend them for their customer service.”

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Posted 11 months ago

“Very helpful staff. Information was e mailed immediately.”

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Posted 11 months ago

“Excellent advice and knowledge. Friendly and helpful. Danielle was great.”

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Posted 11 months ago

“Leanne was patient as we went through so many cruises as I had a budget to stick too. She went through all of them and found me the right cruise for my budget. Excellent and v knowledgeable”

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Posted 11 months ago

“We've looked on Iglu Cruise before but this was our first booking. It was flawless. Naomi first sent a quote, then once we were ready, she booked everything on our behalf. Everything then clicked into place with the airline and cruise company. We'll have no hesitation using them again and giving 5* to Naomi for her great help.”

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Posted 11 months ago

“Very helpful.”

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Posted 11 months ago

“Helpful staff, sorted out some glitches with no panic and in the end easy to book holiday”

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Posted 11 months ago

“Having used Iglu a number of times to book cruises, I found on this occasion, the sales agent extremely polite and knowledgeable, providing very detailed and helpful information”

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Posted 11 months ago

“Glen was knowledgeable and helpful.”

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Posted 11 months ago

“Booking a cruise with Iglu was very easy the people I spoke to were extremely helpful”

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Posted 11 months ago

“Easy to navigate online booking system. Followed by a discussion with Maddy to talk over our options. We selected required deck and area of the ship we wanted to have a cabin in. Cruise credit and iglu discount were applied and we then paused to check other holiday requirements such as a dog sitter and hotel requirements. Once this was all inplace we got back to Maddy and finished the booking and paid our deposit. Now we are just counting down the days to our 15th cruise ? ?”

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Posted 11 months ago

“Great service”

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Posted 11 months ago

“The outstanding customer service from Danielle at Iglu never felt rushed at all and took time to explain all questions. Also, the excellent price!”

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Posted 11 months ago

“Excellent Customer Service Answered all of my queries, gave me several quotes for different options without making me feel I was a nuisance.”

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Posted 11 months ago

IgluCruise is rated 4.8 based on 2,910 reviews