IgluCruise Reviews

Name: IgluCruise
Address: 165 The Broadway, Wimbledon, London Borough of Merton
Rating: 4.78

4.8 Rating 2,910 Reviews

94 %

of reviewers recommend IgluCruise

About IgluCruise:

Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 200 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!
Iglu Cruise is financially secure and is ABTA and ATOL protected.
Providing excellent customer service is at the heart of everything we do.
We value our customers’ feedback and we would like to hear from you.
If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents.

You can also view your booking in My Booking and find answers to many questions on our online Help Centre.

Visit Website

Location:

165 The Broadway,
Wimbledon
London Borough of Merton
SW19 1NE

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IgluCruise 5 star review on 14th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the staff at iglu cruise are so helpful been with them a few times now so politeand they make it so easy even if you are old like me”

Helpful Report

Posted 11 months ago

“Clear and concise booking. Very clear speech when giving details of all arrangements. Very helpful.”

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Posted 11 months ago

“The person I dealt with was very professional and helpful. She was very informative and obviously knew her business. Quick responses to our queries.”

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Posted 11 months ago

“Very helpful efficient phone call had our booking completed in minutes thank you Anthony”

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Posted 11 months ago

“Excellent service and Grace was very helpful and efficient.”

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Posted 11 months ago

“Excellent advice and support from Mark. Really took the time to understand what I was looking to book. Booked through Iglu many times and would recommend to anyone as they always give the best price possible.”

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Posted 11 months ago

“Great communication and helpful staff when booking my cruise. Was not so easy to make amendments after booking as long wait on phone to get through to speak to a person.”

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Posted 11 months ago

“Beth was very friendly & efficient. Pleasure to chat to her.”

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Posted 11 months ago

“Excellent and most helpful service. Can’t wait to go on our holiday.”

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Posted 11 months ago

“Very helpful and professional made the process straight forward.”

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Posted 11 months ago

“I'm really pleased with the service that I have received with Iglu Cruises. Fortunately for me I had one of their cruise advisers (Molly-May) who was absolutely superb with our needs and was so helpful and patient with our booking.”

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Posted 11 months ago

“I have booked many cruises with Iglu and Planet cruise, this time the cruise advisor was Emily Storey, she was absolutely the best so very helpful. I will always use this company ( although I do look around and check other companies) they have such a wide choice of cruises with cruise and stay and they are very flexible, for example if you want to add on days etc.”

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Posted 11 months ago

“Great customer service from Paul while we were booking our cruise”

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Posted 11 months ago

“The Iglu representative was extremely helpfull and knowledgeable and was attentive to our needs. The booking process was very easy.”

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Posted 11 months ago

“The Iglu Cruise consultant was Gill Stark. She communicated with us quickly and effectively, leading us through the booking details and finalising the booking. She was thorough and polite which gives me confidence that this cruise will be a great experience.”

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Posted 11 months ago

“Great customer service. Knowledgeable staff who offer advice and answer your questions. Follow up phone calls were made promptly.”

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Posted 11 months ago

“We have booked through Iglu on several occasions and have been impressed by the knowledge, friendliness and care of the staff involved. Gill who handled our most recent booking was fantastic!”

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Posted 11 months ago

“An excellent service from a very knowledgeable, professional, friendly and reassuring individual- Thankyou Rhys”

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Posted 11 months ago

“Ryan at iglu cruises was very knowledgeable about the cruise having sailed on the ship himself. He guided me through the Booking procedure explaining everything and answering any questions I had. Will use iglu again.”

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Posted 11 months ago

“100% Customer Focused - Highly recommended. This was our first time booking a holiday with IgluCruise and we will definitely be booking with them again. The sales person who dealt with us, Stephen, answered all our questions and was able to tweak the holiday to give us everything we wanted and more. He could not have been more helpful. A very positive experience for a first time customer.”

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Posted 11 months ago

IgluCruise is rated 4.8 based on 2,910 reviews