“Great customer service and good quality. Only reason for 4 star is due to shipping taking so long. The meds did not arrive for over a week. I will continue to use them and just make sure I order well in advance of running out.”
“I received my order, but only after inquiring over a week later as to why it was still "in limbo" with verifying my dog's prescription. After my email inquiry, it was promptly verified and shipped. I am still very happy with Koala's professionalism and ease of use. Will continue to use!”
“Having our dog’s medications delivered automatically is great! Prices are fantastic, too. I just wish there was an easier way to manage our shipments online, besides contacting customer service.”
“Order was not shipped immediately, but you did make up for the mistake by shipping next day. My dog has Addisons disease and HAD to have her Zycortal by the 16th. We got it after some confusion.”
“Love Koala. However because I had to make a change to the medication dosage I was told we had to stop the auto fill and wait until I need a refill and start over for you to call my vet for new instructions.”
“I'm very happy with the price and the easiness of the ordering process for my cats medicine. The only thing I would ask you to look into doing better, is the communication after the order is placed. I will order again.”
“Overall it’s a good experience the medication are better priced. We had an issue taking one of the medications off that I pick up at the dr office. The other two I get from koala. Otherwise it’s a great service! I love the packaging!”
“The ordering process and website was easy to maneuver through. There was a bit of a delay between when my vet verified the medication to getting it shipped to me and I did reach out to customer service. I received a timely response as well! When my medication arrived, we did receive a personalized message and handkerchief which was very kind and thoughtful.”
