“Not a stellar experience. I had to call to get updates, the pharmacist could not find the Rx that my vet had faxed 2 days before. It seemed really disorganized. The customer rep, Allison, was sweet and did her best so kudos to her.”
“I was told by Koala that the Rx I ordered for my dog required my birthday as it was a "controlled substance". According to my vet Gabapentin is NOT a controlled substance. I also don't understand why someone had to sign the delivery.”
“I love the idea of a mail order pharmacy, the one thing that may make things easier is to accept prescriptions via email (from consumer)
My vet won’t fax directly to you so I have to get the hard copy and send it via postal mail. It ends up taking roughly 2 weeks by the time it’s sent to you and you send his medicine to me. He’s an elderly dog and has run out of medication due to this process.”
“Prescription took long for pharmacy to receive. I had to reach out to check on status of my order for the process to get going. Took way longer than I expected.”
“I am happy with your prices. I am very disappointed with your shipping service. I ordered my dog's Veteroyl on Tuesday. It is now Sunday and I still do not have his medicine. He has not had his medicine since Wednesday.”
“I am very new to your product of chewable medication. So far, my dog will not accept it. I have broken it up and placed it into her bowl along with her food and she is eating it. I know it is recommended that she have the medication prior to a meal, but so far that has not worked. I will keep trying. I like my new connection with your company and look forward to being a long term customer.”
“all of the extra packaging is really not necessary. It's a waste when it goes straight I to the trash.
I wanted to order a larger quantity but the vet sent the prescription for 30 days worth. The vet said next time they could approve 6 months worth. It's a communication issue and an unfortunate result of having 3 parties involved. It's cheaper the more you buy so I was trying to save money in the long run but that didn't work out.”
“Very happy with the ordering process and prescription itself, however order arrived in unnecessarily large box with a ridiculous amount of packaging and propaganda. It was cute, but very wasteful.”
“Order for prescription meds took 2 weeks to fill and were “in process” for a week before an update was received. The same meds from Chewy were here in 3 days. Hopefully this was not a reflection of the usual service at Koala!”
“Honestly, I was just suprised by how slow shipping was. It took over two weeks to receive after placing my order (and I got a shipping notification the next day, so I really don't understand what the delay was)”
“My second refill was on time but my first order I received it almost a month later I ordered and I had to had my dog rechecked by his vet again. That was an inconvenience with my work schedule. Besides that I did not get the discount in my order for ordering with auto ordering.”
“I ordered my pet meds from Koala because it was less expensive than most other places. However, there was a long delay in receiving the meds after placing the order. I placed the order on 1/10 and did not receive the order until 1/27. On a phone conversation on the 10th, staff preferred reaching out to my veterinarian's office even after I told them that I already had a prescription to mail to Koala. Someone from Koala was suppose to notify me right away, if the vet's office wasn't able to give authorization. I didn't receive an email until 1/19. So, there was a delay in giving the meds to my dogs.”
“To be honest I was happy with the discount but not how long it took for me to get the product I ordered. I ordered it on December 26th and on January 9th I contacted you because I hadn't heard anything back. I got a response back on January 10th that you had contacted my vet several times with no response. Why didn't you contact me and let me know that? As soon as you told me that I immediately contacted my vet and they found your requests and approved it. January 13th you sent it out and we received it on the 19th. My point is that my dog went almost 1 month without her allergy medicine because no one communicated with me, and now she is suffering from it. I understand it was the holidays but if I hadn't contacted you what would have happened?”
