“Hi, I am buying the ketorolac tromethamine ophthalmic solution in 5ml bottle for $10.99 each month. I noticed other sites sell the 10 ml bottle for about $15 which would save $5 every two months. And I would prefer to buy two of those 10 ml bottles at a time to last 4 months. That would save shipping each month. Also Koala ships these tiny 5 ml bottles in a large cardboard box that could probably hold about 50 of those bottles so it seems wasteful. Please let me know if you can provide 10 ml bottles, and what the price would be, and if you can ship in a smaller box or a padded envelope. Thanks”
“Customer service was pleasant and happy to help when I made an error with my order, my order for pet meds was received promptly would definitely recommend.”
“It took longer for my order to ship than other services, but this is my very first order so I'll giving the benefit of the doubt. We'll see how future orders go.”
“This is my first order and all went fine. The first time customer discount was very nice. The bandana was cute - we had fun dressing up our pup with it.”
“While it took several days for the "verifying" of this order to be complete, I was very happy with the quick service once I contacted you about it. The personal touch of a handwritten note was special, and the Koala bandana is cute (although my cat, Jamie, is not in the habit of wearing them!) I will mention your company to my friends when the needs arise to order veterinary medicines.”
“TOOK A LITTLE WHILE TO GET THE MEDS EVEN AFTER I CHECKED WITH MY VET AND THEY APPROVED THE SAME DAY. WAS TOLD I WOULD GET THEM IN A BOTTLE AFTER TALKING WITH A REP BUT THEY WERE SHIPPED IN PACKETS WHICH IS FINE, BUT WHEN YOU SAY YOU WILL SEND THEM ONE WAY THEN FOLLOW UP WITH THAT. OTHERWISE NO ISSUES”
“Overall it was a good experience with Koala Health. My vet was a bit slow in responding so the medicine was delayed but once it was shipped, the tracking allowed me to accurately know the arrival. Great price and excellent customer care. I hope refills are as smooth as the initial order!”
